Study Guide | Tool for Success | 2025/2026 Latest Update | 100%
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D072 Fundamentals for Success in Business
134 Correct terms
Questions and answers
This is a directive and authoritative approach. The leader makes
Empathize (Design Thinking) Telling
, Decoding Selling
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Definition
Guided interview questions where individuals describe their thoughts
and feelings during specific situations and a coach helps establish a
development plan
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Structured Interviews Simulation Feedback
Surveys Behavioral Event Interviews
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Definition
Leaders are still the decision makers, but they communicate and work
to persuade employees rather than simply direct them
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, P
Aadrvtiecrip
tisaitningg TellingSelling
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Definition
Ability of a leader to influence people because of their attraction and
respect to the leader
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Reward Power Expert Power
Legitimate Power Referent Power
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Definition
Forceful communication style often carried out in a loud and hostile
manner
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Passive Communicator Aggressive Communicator
Assertive Communicator Channel
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Definition
The leader assigns decision-making responsibility to team members
but oversees their work
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Directing Planning
Delegating Coaching