USPS ACTUAL EXAM 421 WINDOW
CLERK EXAM QUESTIONS AND
(DETAILED ANSWERS) WITH
COMPLETE ANSWERS
QUESTIONS AND ANSWERS
What type of environment focuses on people, processes, pride, and results to ensure
the expectations are exceeded?. ANSWER -customer centric environment
as ambassadors to our customers, the USPS relies on you to.... ANSWER -educate
our customers on our products and services as well as provide world class
customer experience that builds customer loyalty
our business touches.... ANSWER -every address in the nation
USPS employees are mandated by federal law to... ANSWER -preserve and protect
all mail placed in our custody
with few exceptions what type of warrant is needed to break or permit the breaking
of seals on any class of mail?. ANSWER -Federal Search Warrant
Who empowers the US postal inspection service?. ANSWER -U.S. Congress
The primary federal law-enforcement officers of USPS who enforce federal statues
related to mail security and investigate postal offenses as well as postal related civil
matters are known as?. ANSWER -USPIS ( united states postal inspection service)
what self-supporting agency is under the general supervision of 9 presidentially
appointed governors?. ANSWER -OIG (Office of Inspector General)
what role does the Office of Inspector General play in the Postal Service?.
ANSWER -maintaining the integrity and accountability of the USPS, it's revenue
and assets, and its employees through independent audits and investigations
,Who is the core of our business, and whom we should always put first?. ANSWER
-Our customers
What is the same in every language ?. ANSWER -A smile
What does it mean to be #PostalProud?. ANSWER -providing a positive customer
experience that builds stronger relationships between our customers and our brand
what are the 6 retail moments that matter?. ANSWER -deliver first impression, act
with courtesy and urgency, keeping it clean, delivering the pride inside,
transitioning between the back and the front, solutions are your specialty
why is an organized workspace important?. ANSWER -creates an efficient
workspace, reduces time away from window, visual appealing, professional
Explain transitioning between the back and front. ANSWER -sorting mail and
packages in the back and then moving to a customer facing position
Define relatability. ANSWER -The ability to establish an association, connection,
or relationship with a person or a thing
The art and technique of using words effectively to impart information or ideas is.
ANSWER -Communication
S.O.L.E.R stands for:. ANSWER -S: Squarely face person
O: open your posture
L: Lean toward sender
E: Establish and maintain eye contact
R: Relax
what active listening technique is used to bring a message into greater focus by
getting more information and identifying what's being communicated, as well as
providing a better understanding?. ANSWER -Clarifying
, G.I.S.T stands for:. ANSWER -Greet, Inquire, Suggest, Thank
What do we never get a second chance to make?. ANSWER -A first impression
what type of mail consist of items sent within the United States, its territories and
possessions including APOs, FPOs, and the United Nations?. ANSWER -Domestic
Mail
which manual sets forth the policies, regulations, and procedures governing
domestic mail services?. ANSWER -Domestic Mail Manual (DMM)
what are the 6 shipping services the USPS offers?. ANSWER -Priority Mail
Express, Priority, First Class, Retail Ground, Parcel Return Service, International
Mail
which class of mail offers expedited service for mailable matter and has a money
back guarantee?. ANSWER -Priority Mail Express
which premier shipping service has guaranteed 1 or 2 day delivery, 365 days a year
and includes $100 insurance?. ANSWER -Priority Mail Express
what times are priority mail express guaranteed to be delivered?. ANSWER -12
pm and 3 pm
what times are hold for pick up items available for customers to pick up?.
ANSWER -10:30 am and 3 pm
hold for pick up service items include what when the package arrives at the
destination facility?. ANSWER -an automated callback notification to customers
about the arrival status of their package
Which extra services are permitted with Priority Mail Express?. ANSWER -
Return Receipt, Additional Insurance, Collect on Delivery (COD), USPS Tracking
CLERK EXAM QUESTIONS AND
(DETAILED ANSWERS) WITH
COMPLETE ANSWERS
QUESTIONS AND ANSWERS
What type of environment focuses on people, processes, pride, and results to ensure
the expectations are exceeded?. ANSWER -customer centric environment
as ambassadors to our customers, the USPS relies on you to.... ANSWER -educate
our customers on our products and services as well as provide world class
customer experience that builds customer loyalty
our business touches.... ANSWER -every address in the nation
USPS employees are mandated by federal law to... ANSWER -preserve and protect
all mail placed in our custody
with few exceptions what type of warrant is needed to break or permit the breaking
of seals on any class of mail?. ANSWER -Federal Search Warrant
Who empowers the US postal inspection service?. ANSWER -U.S. Congress
The primary federal law-enforcement officers of USPS who enforce federal statues
related to mail security and investigate postal offenses as well as postal related civil
matters are known as?. ANSWER -USPIS ( united states postal inspection service)
what self-supporting agency is under the general supervision of 9 presidentially
appointed governors?. ANSWER -OIG (Office of Inspector General)
what role does the Office of Inspector General play in the Postal Service?.
ANSWER -maintaining the integrity and accountability of the USPS, it's revenue
and assets, and its employees through independent audits and investigations
,Who is the core of our business, and whom we should always put first?. ANSWER
-Our customers
What is the same in every language ?. ANSWER -A smile
What does it mean to be #PostalProud?. ANSWER -providing a positive customer
experience that builds stronger relationships between our customers and our brand
what are the 6 retail moments that matter?. ANSWER -deliver first impression, act
with courtesy and urgency, keeping it clean, delivering the pride inside,
transitioning between the back and the front, solutions are your specialty
why is an organized workspace important?. ANSWER -creates an efficient
workspace, reduces time away from window, visual appealing, professional
Explain transitioning between the back and front. ANSWER -sorting mail and
packages in the back and then moving to a customer facing position
Define relatability. ANSWER -The ability to establish an association, connection,
or relationship with a person or a thing
The art and technique of using words effectively to impart information or ideas is.
ANSWER -Communication
S.O.L.E.R stands for:. ANSWER -S: Squarely face person
O: open your posture
L: Lean toward sender
E: Establish and maintain eye contact
R: Relax
what active listening technique is used to bring a message into greater focus by
getting more information and identifying what's being communicated, as well as
providing a better understanding?. ANSWER -Clarifying
, G.I.S.T stands for:. ANSWER -Greet, Inquire, Suggest, Thank
What do we never get a second chance to make?. ANSWER -A first impression
what type of mail consist of items sent within the United States, its territories and
possessions including APOs, FPOs, and the United Nations?. ANSWER -Domestic
which manual sets forth the policies, regulations, and procedures governing
domestic mail services?. ANSWER -Domestic Mail Manual (DMM)
what are the 6 shipping services the USPS offers?. ANSWER -Priority Mail
Express, Priority, First Class, Retail Ground, Parcel Return Service, International
which class of mail offers expedited service for mailable matter and has a money
back guarantee?. ANSWER -Priority Mail Express
which premier shipping service has guaranteed 1 or 2 day delivery, 365 days a year
and includes $100 insurance?. ANSWER -Priority Mail Express
what times are priority mail express guaranteed to be delivered?. ANSWER -12
pm and 3 pm
what times are hold for pick up items available for customers to pick up?.
ANSWER -10:30 am and 3 pm
hold for pick up service items include what when the package arrives at the
destination facility?. ANSWER -an automated callback notification to customers
about the arrival status of their package
Which extra services are permitted with Priority Mail Express?. ANSWER -
Return Receipt, Additional Insurance, Collect on Delivery (COD), USPS Tracking
