MAC OS X SUPPORT ESSENTIALS V10.6 EXAM SKILLS ASSESSMENT GUIDE QUESTIONS
AND ANSWERS
What utilities are available from OS X install DVD? - (ANSWER)Startup Disk, Reset Password, Firmware
Password Utility, Disk Utility, Terminal, System Profiler, Network Utility, Restore System from Backup
What are the minimum hardware requirements for installing Mac OS X v10.6? - (ANSWER)1 GB of RAM,
5 GB of disk space, DVD drive, display, Mac with Intel Processor
Four critical steps before installing OS X? - (ANSWER)Check for firmware updates, verify app
compatibility, back up vital files and folders, document critical settings.
Advantages/disadvantages of single/multiple partition drives in OS X - (ANSWER)Single partition drives
are easier to setup initially, but aren't as flexible for admin/maintenance. Multiple can segregate data
and host multiple OS.
Which packages are installed by default when installing Mac OS X? - (ANSWER)Essential Support
Software, Printer Support, Additional Fonts, Language Translations, X11. Optional include more printer
drivers, Rosetta, and QuickTime7.
Where can you locate system version, build number, serial number? - (ANSWER)About this mac, system
profiler, login screen. System version defines currently installed OS X. Build number is an even more
specific identifier. Serial number is used to identify your specific Mac.
How do the default System Preferences categories differ? - (ANSWER)Personal preference affect only a
single user, Hardware adjust hardware and peripheral settings, Internet & Wireless affect personal and
system network settings, System affect all users and require admin access.
How do you ensure that you have the latest Apple software? - (ANSWER)Software Update app checks
for Apple software updates via the Internet. Manually open the Software Update App from Software
Update preferences.
Describe how to troubleshoot a failed MAC OS X installation. - (ANSWER)Hardware compatibility issues,
possibly firmware.
Review installation log for errors.
AND ANSWERS
What utilities are available from OS X install DVD? - (ANSWER)Startup Disk, Reset Password, Firmware
Password Utility, Disk Utility, Terminal, System Profiler, Network Utility, Restore System from Backup
What are the minimum hardware requirements for installing Mac OS X v10.6? - (ANSWER)1 GB of RAM,
5 GB of disk space, DVD drive, display, Mac with Intel Processor
Four critical steps before installing OS X? - (ANSWER)Check for firmware updates, verify app
compatibility, back up vital files and folders, document critical settings.
Advantages/disadvantages of single/multiple partition drives in OS X - (ANSWER)Single partition drives
are easier to setup initially, but aren't as flexible for admin/maintenance. Multiple can segregate data
and host multiple OS.
Which packages are installed by default when installing Mac OS X? - (ANSWER)Essential Support
Software, Printer Support, Additional Fonts, Language Translations, X11. Optional include more printer
drivers, Rosetta, and QuickTime7.
Where can you locate system version, build number, serial number? - (ANSWER)About this mac, system
profiler, login screen. System version defines currently installed OS X. Build number is an even more
specific identifier. Serial number is used to identify your specific Mac.
How do the default System Preferences categories differ? - (ANSWER)Personal preference affect only a
single user, Hardware adjust hardware and peripheral settings, Internet & Wireless affect personal and
system network settings, System affect all users and require admin access.
How do you ensure that you have the latest Apple software? - (ANSWER)Software Update app checks
for Apple software updates via the Internet. Manually open the Software Update App from Software
Update preferences.
Describe how to troubleshoot a failed MAC OS X installation. - (ANSWER)Hardware compatibility issues,
possibly firmware.
Review installation log for errors.
