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Communication Skills and Security Officer Principles CORE pt 3 ACTUAL QUESTIONS AND CORRECT ANSWERS

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Communication Skills and Security Officer Principles CORE pt 3 ACTUAL QUESTIONS AND CORRECT ANSWERS Importance of communication skills in conflict - CORRECT ANSWERSBuild rapport Three human responses to conflict - CORRECT ANSWERSFight, Flight, Freeze Fear of legal consequences as an inhibitor - CORRECT ANSWERSYes Order of actions in conflict - CORRECT ANSWERSCompliance 1, Frustration 2, Anger 3, Aggression 4, Violence 5 Components of a simple communication model - CORRECT ANSWERSVerbal, Tone, Non-Verbal What are some blocks to communication? (4) - CORRECT ANSWERSAttitudinal- some people just don't want to listen Emotional- fear, embarrassment, shyness etc Cultural- hierarchy, sex, language, customs Physical- barriers, crowds, weather, disability, distance Warning signals for aggression (early) (7) - CORRECT ANSWERSDirect prolonge

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Course: Communication

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Uploaded on: November 15, 2025
Number of pages: 4
Written in: 2025/2026
Type: Exam (elaborations)
Contains: Questions & answers

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skills
security officer
communication skills and security officer princip

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Communication Skills and Security Officer
Principles CORE pt 3 ACTUAL
QUESTIONS AND CORRECT ANSWERS
Importance of communication skills in conflict - CORRECT ANSWERS✅✅Build rapport

Three human responses to conflict - CORRECT ANSWERS✅✅Fight, Flight, Freeze

Fear of legal consequences as an inhibitor - CORRECT ANSWERS✅✅Yes

Order of actions in conflict - CORRECT ANSWERS✅✅Compliance 1, Frustration 2, Anger
3, Aggression 4, Violence 5

Components of a simple communication model - CORRECT ANSWERS✅✅Verbal, Tone,
Non-Verbal

What are some blocks to communication? (4) - CORRECT ANSWERS✅✅Attitudinal-
some people just don't want to listen
Emotional- fear, embarrassment, shyness etc
Cultural- hierarchy, sex, language, customs
Physical- barriers, crowds, weather, disability, distance

Warning signals for aggression (early) (7) - CORRECT ANSWERS✅✅Direct prolonged
eye contact
Facial colour may darken
Tense
Closing space
Breathing accelerates
Change in tone/language/incoherent/repetitive
Not listening/interested

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Communication Skills and Security Officer Principles CORE pt 3 ACTUAL QUESTIONS AND CORRECT ANSWERS

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