Salesforce User Experience Designer
Exam Questions With 100% Verified
Answers
When you're in the discovery phase, what should you think about
when shaping your discovery questions?
A. Participant compensation is significant and you interview people
only outside of their work hours
B. You should always recruit the widest range of people for your
study (even if they're entirely unrelated to the focus of the problem
you're researching).
C. Each of your stakeholders' desired outcomes, so that you can
align your findings to them as closely as possible
D. The aim and scope of your study, what you're exploring , and
which people you plan to interview -
correct answer ✅D
Which is the best research method to help understand what people
do?
,Salesforce User Experience Designer
Exam Questions With 100% Verified
Answers
A. Attitudinal
B. Behavioral
C. Quantitative
D. Qualitative -
correct answer ✅B
Cloud Kicks is adding a new product line and asks its UX designer to
conduct research to learn how its customers organize products and
services.
Which research method should be used?
A. Web analytics
B. A/B Testing
C. Card sorting
D. Eye tracking testing -
correct answer ✅C. Card Sorting
,Salesforce User Experience Designer
Exam Questions With 100% Verified
Answers
What is Card Sorting? -
correct answer ✅Card sorting is a UX research technique in which
users organize topics into groups.
Which is an important principle of the Salesforce personas?
A. They are tied to the users' titles and roles
B. They focus on users' demographic characteristics
C. They are based on users' goals, behaviors, and motivations.
D. They are based only on the things users do in the Salesforce
platform, rather than on all of their job responsibilities. -
correct answer ✅C.
Which of these can help you integrate personas into your design
and development process?
A. Send an email to the project team with all personas listed,
assuming priority and value will be obvious.
, Salesforce User Experience Designer
Exam Questions With 100% Verified
Answers
B. Make sure the project team focuses equally on all of the
personas rather than aligning on a primary persona.
C. Encourage the project team to only focus on the revenue-
generating personas first.
D. Schedule a meeting with your colleagues to introduce the
personas, and collaborate on writing user stores. -
correct answer ✅D.
What is the best practice to keep prototypes as low-to-mid-fidelity
during the early stages of rapid prototyping?
A. When high-fidelity design is done, the time for feedback and
testing is over.
B. Rapid prototyping involves quick feedback and iteration so high-
fidelity would be a waste of time.
Exam Questions With 100% Verified
Answers
When you're in the discovery phase, what should you think about
when shaping your discovery questions?
A. Participant compensation is significant and you interview people
only outside of their work hours
B. You should always recruit the widest range of people for your
study (even if they're entirely unrelated to the focus of the problem
you're researching).
C. Each of your stakeholders' desired outcomes, so that you can
align your findings to them as closely as possible
D. The aim and scope of your study, what you're exploring , and
which people you plan to interview -
correct answer ✅D
Which is the best research method to help understand what people
do?
,Salesforce User Experience Designer
Exam Questions With 100% Verified
Answers
A. Attitudinal
B. Behavioral
C. Quantitative
D. Qualitative -
correct answer ✅B
Cloud Kicks is adding a new product line and asks its UX designer to
conduct research to learn how its customers organize products and
services.
Which research method should be used?
A. Web analytics
B. A/B Testing
C. Card sorting
D. Eye tracking testing -
correct answer ✅C. Card Sorting
,Salesforce User Experience Designer
Exam Questions With 100% Verified
Answers
What is Card Sorting? -
correct answer ✅Card sorting is a UX research technique in which
users organize topics into groups.
Which is an important principle of the Salesforce personas?
A. They are tied to the users' titles and roles
B. They focus on users' demographic characteristics
C. They are based on users' goals, behaviors, and motivations.
D. They are based only on the things users do in the Salesforce
platform, rather than on all of their job responsibilities. -
correct answer ✅C.
Which of these can help you integrate personas into your design
and development process?
A. Send an email to the project team with all personas listed,
assuming priority and value will be obvious.
, Salesforce User Experience Designer
Exam Questions With 100% Verified
Answers
B. Make sure the project team focuses equally on all of the
personas rather than aligning on a primary persona.
C. Encourage the project team to only focus on the revenue-
generating personas first.
D. Schedule a meeting with your colleagues to introduce the
personas, and collaborate on writing user stores. -
correct answer ✅D.
What is the best practice to keep prototypes as low-to-mid-fidelity
during the early stages of rapid prototyping?
A. When high-fidelity design is done, the time for feedback and
testing is over.
B. Rapid prototyping involves quick feedback and iteration so high-
fidelity would be a waste of time.
