Salesforce Agentforce Specialist Cert
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A business wants to integrate AI-generated responses into Service
Cloud, ensuring that AI references real case details. What should
they do?
A. Enable CRM Data Grounding with merge fields from Case
records.
B. Allow AI to generate responses freely without referencing
Salesforce data.
C. Store AI responses in a Google Doc and manually paste them into
cases.
D. Use only static templates without AI-generated customization. -
correct answer ✅A. Enable CRM Data Grounding with merge fields
from Case records.
CRM Data Grounding ensures that AI-generated responses are
based on real-time, accurate data from Salesforce records. By
leveraging merge fields from Case records, the AI can generate
contextual and personalized responses rather than generic or
speculative ones.
What can distort our understanding of artificial intelligence?
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A. Solar flares.
B. An unclear definition of artificial.
C. Fictional representations of AI.
D. A narrow view of what constitutes intelligence.
E. C and D. Fictional representations of AI and a narrow view of
what constitutes intelligence. -
correct answer ✅E. C and D. Fictional representations of AI and a
narrow view of what constitutes intelligence.
Fictional representations of AI and a narrow view of intelligence can
distort our understanding of artificial intelligence by creating
misconceptions about its capabilities and limitations.
Which broad category would an AI system fit into if it used to
determine the optimal price of an airline ticket?
A. Numeric Prediction.
B. Classification.
C. Robotic Navigation.
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D. Language Processing. -
correct answer ✅A. Numeric Prediction.
Numeric Prediction involves forecasting a numerical value based on
historical data. In Salesforce AI, tools like Einstein Prediction Builder
can predict outcomes such as optimal pricing by analyzing data
patterns. This technique is useful for determining things like sales
forecasts, pricing strategies, and revenue predictions.
What limits programmers from handcrafting algorithms to perform
tasks we associate with human intelligence?
A. Not enough memory in modern computers.
B. Laws that prevent the creation of AI.
C. The sheer number of rules to account for, many of which are
unknown.
D. Too little coffee, too little time. -
correct answer ✅C. The sheer number of rules to account for,
many of which are unknown.
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Human intelligence involves too many complex rules, many of
which are unknown, making it impractical to handcraft algorithms.
Machine learning, like in Salesforce Einstein, learns patterns from
data to handle complex tasks efficiently.
True or False: A database of business names, zip codes, and market
value would be an example of structured data? -
correct answer ✅True.
Structured data is organized and formatted in a way that is easily
searchable and analyzable, such as databases with specific fields
like business names, zip codes, and market value.
For AI training to be considered deep learning, what does its neural
network need more of?
A. Nodes.
B. Weights.
C. Layers.
D. Inputs. -
correct answer ✅C. Layers.
Prep Exam Questions With 100%
Verified Answers
A business wants to integrate AI-generated responses into Service
Cloud, ensuring that AI references real case details. What should
they do?
A. Enable CRM Data Grounding with merge fields from Case
records.
B. Allow AI to generate responses freely without referencing
Salesforce data.
C. Store AI responses in a Google Doc and manually paste them into
cases.
D. Use only static templates without AI-generated customization. -
correct answer ✅A. Enable CRM Data Grounding with merge fields
from Case records.
CRM Data Grounding ensures that AI-generated responses are
based on real-time, accurate data from Salesforce records. By
leveraging merge fields from Case records, the AI can generate
contextual and personalized responses rather than generic or
speculative ones.
What can distort our understanding of artificial intelligence?
,Salesforce Agentforce Specialist Cert
Prep Exam Questions With 100%
Verified Answers
A. Solar flares.
B. An unclear definition of artificial.
C. Fictional representations of AI.
D. A narrow view of what constitutes intelligence.
E. C and D. Fictional representations of AI and a narrow view of
what constitutes intelligence. -
correct answer ✅E. C and D. Fictional representations of AI and a
narrow view of what constitutes intelligence.
Fictional representations of AI and a narrow view of intelligence can
distort our understanding of artificial intelligence by creating
misconceptions about its capabilities and limitations.
Which broad category would an AI system fit into if it used to
determine the optimal price of an airline ticket?
A. Numeric Prediction.
B. Classification.
C. Robotic Navigation.
,Salesforce Agentforce Specialist Cert
Prep Exam Questions With 100%
Verified Answers
D. Language Processing. -
correct answer ✅A. Numeric Prediction.
Numeric Prediction involves forecasting a numerical value based on
historical data. In Salesforce AI, tools like Einstein Prediction Builder
can predict outcomes such as optimal pricing by analyzing data
patterns. This technique is useful for determining things like sales
forecasts, pricing strategies, and revenue predictions.
What limits programmers from handcrafting algorithms to perform
tasks we associate with human intelligence?
A. Not enough memory in modern computers.
B. Laws that prevent the creation of AI.
C. The sheer number of rules to account for, many of which are
unknown.
D. Too little coffee, too little time. -
correct answer ✅C. The sheer number of rules to account for,
many of which are unknown.
, Salesforce Agentforce Specialist Cert
Prep Exam Questions With 100%
Verified Answers
Human intelligence involves too many complex rules, many of
which are unknown, making it impractical to handcraft algorithms.
Machine learning, like in Salesforce Einstein, learns patterns from
data to handle complex tasks efficiently.
True or False: A database of business names, zip codes, and market
value would be an example of structured data? -
correct answer ✅True.
Structured data is organized and formatted in a way that is easily
searchable and analyzable, such as databases with specific fields
like business names, zip codes, and market value.
For AI training to be considered deep learning, what does its neural
network need more of?
A. Nodes.
B. Weights.
C. Layers.
D. Inputs. -
correct answer ✅C. Layers.
