CNA CHAPTER 4 2025-2026 EXAM WITH
CORRECT VERIFIED ANSWERS GRADED A
+
3 basic steps of communication
sending
receiving
feedback
why is feedback an important part of communication?
it lets the sender know the message was received and
understood
with whom must nursing assistants be able to communicate?
supervisors, the care team, family members
which 3 things are needed for communication to take place?
sender, receiver, feedback
the three-step process of communication occurs
over and over
what is an example of nonverbal communication?
pointing to a glass of water
types of verbal communication include
speaking
bias
prejudice
culture diversity
positive responses to it include acceptance and knowledge
culture
learned behaviors that are the tradition of a group of people
and are passed on
your resident or the family may not understand ______
terms. speak in simple, everyday words
medical
avoid using ______ words that are unprofessional
slang
be ______ with a resident who is difficult to understand
patient
, do not give medical ______ to the resident or family
advice
keep in mind that ______ language is also part of your
message, and be aware of it
body
make sure you speak clearly, especially if your resident is
hard of ______
hearing
ask _____-______ questions to get more information from the
resident
open-ended
yes or no answers bring the ______ to an end
conversation
______ are phrases used over and over again that do not
really mean anything
cliches
don not offer your personal ______ or give advice to the
resident or family
opinion
avoid asking ______ when your resident makes a statement
why
one way to be a good listener is to
restate the message in your own words
active listening involves
focusing on the sender and giving feedback
when residents report symptoms or feelings it is a good idea
to
ask for more information
what reflects a way for NAs to have good relationships with
residents?
an NA should be empathic and try to understand what
residents are going through
during conversations with a resident a NA should
call the resident by name the resident prefers
smell
CORRECT VERIFIED ANSWERS GRADED A
+
3 basic steps of communication
sending
receiving
feedback
why is feedback an important part of communication?
it lets the sender know the message was received and
understood
with whom must nursing assistants be able to communicate?
supervisors, the care team, family members
which 3 things are needed for communication to take place?
sender, receiver, feedback
the three-step process of communication occurs
over and over
what is an example of nonverbal communication?
pointing to a glass of water
types of verbal communication include
speaking
bias
prejudice
culture diversity
positive responses to it include acceptance and knowledge
culture
learned behaviors that are the tradition of a group of people
and are passed on
your resident or the family may not understand ______
terms. speak in simple, everyday words
medical
avoid using ______ words that are unprofessional
slang
be ______ with a resident who is difficult to understand
patient
, do not give medical ______ to the resident or family
advice
keep in mind that ______ language is also part of your
message, and be aware of it
body
make sure you speak clearly, especially if your resident is
hard of ______
hearing
ask _____-______ questions to get more information from the
resident
open-ended
yes or no answers bring the ______ to an end
conversation
______ are phrases used over and over again that do not
really mean anything
cliches
don not offer your personal ______ or give advice to the
resident or family
opinion
avoid asking ______ when your resident makes a statement
why
one way to be a good listener is to
restate the message in your own words
active listening involves
focusing on the sender and giving feedback
when residents report symptoms or feelings it is a good idea
to
ask for more information
what reflects a way for NAs to have good relationships with
residents?
an NA should be empathic and try to understand what
residents are going through
during conversations with a resident a NA should
call the resident by name the resident prefers
smell
