TEST BANK for Operations Management, 14th Editionby William J Stevenson Chapters 1 - 19

TEST BANK for Operations Management, 1
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4th Editionby William J Stevenson Chapters
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1 - 19
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,Table of Contents x@ x@




Chapter 01 Introduction to Operations Management
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Cha pter 02 Competitiveness, Strategy, and Producti
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vityCha pter 03 Forecasting
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Chapter 04 Product and Service Design
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Chapter 04S Reliability x@ x@




Chapter 05 Strategic Capacity Planning forhProducts and Services
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@Chapter 05S Decision Theory x@ x@ x@




Chapter 06 Process Selection and Facility Lay
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out Chapter 07 Work Design and Measuremen
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t Chap ter 07S Learning Curves
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Chapter 08 Location Planning and Analy
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sis Chapter 08S The Transportation Mo
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del Ch apter 09 Management of Quality
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x@ Chapter 1 0 Quality Control
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Chapter 10S Acceptance Sampling
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Chapter 11 Aggregate Planning and Master Scheduli
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ng Chapter 12 MRP and ERP
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Chapter 13 Inventory Management Cha
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pter 14 JIT and Lean Operations Chapte
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r 14S Maintenance
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Chapter 15 Supply Chain Management
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Chapter 16 Scheduling x@ x@




Chapter 17 Project Management
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,Chapter 18 Management of Waiting Lin
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es Chapter 19 LinearhProgramming
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Chapter 01 Introduction to Operations Management
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Student:


1. Operations managers are responsible for assessing consumer wants and needs and sellin
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g and promoting the organization's goods orhservices.
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True False



2. Often, the collective success or failure of companies' operations functions will impa
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ct the ability of a nation to compete with other nations.
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True False



3. Companies are either producing goods or delivering services. This means that only one
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@of the two types of operations management strategies are used.
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True False



4. Operations, marketing, and finance function independently of each other in
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most organizations.
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True False



5. The greater the degree of customer involvement, the more challenging the desig
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n and management of operations.
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True False

, 6. Goods producing organizations are not involved in service activi
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ties. True False
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7. Service operations require additional inventory because of the unpredictability of cons
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umer demand.
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True False



8. The value of outputs is measured by the prices customers are willing to pay for
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goods or services.
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True False



9. The use of models will guarantee the best possible decis
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ions. True False
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10. People who work in the field of operations should have skills that include both kno
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wledge and people skills.
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True False



11. Assembly lines achieved productivity but at the expense of standard of li
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ving. True False
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12. The operations manager has primary responsibility for making operations system d
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esign decisions, such as system capacity and location of facilities.
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True False



13. The word "technology" is used only to refer to "information technol
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ogy". True False
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