DCJS TEST QUESTIONS AND ANSWERS
The first "unofficial" dispatchers - Answer -Telephone operators w/o resources to give
emergency help
The role of dispatchers with - Answer -New training standards and enhanced
technology
The FCC identifies and regulates three main components of emergency
communications - Answer -1. 911 call processing
2. Delivery through PSAP's
3. Call dispatching via video
Minimum training standards for dispatchers in VA are established by who? - Answer -
DCJS (Department of Criminal Justice Services)
Dispatchers are responsible for what when processing and dispatching calls - Answer -
1. Citizen and bystander safety
2. Field personnel and responder safety
3. Remaining call and in control
What are typical components of an emergency communications center - Answer -1.
Phone
2. Radio
3. CAD (computer aided dispatch)
Enhanced 911 technology provides PSAP's with what info on landline calls - Answer -
Callers phone number and address
What is telematics and give example - Answer --Any device that merges
telecommunications and informatics, suck as GPs
-example: OnStar
Do cell and VOIP calls provide an excavation caller location? - Answer -NO and the
info provided should be verified by operator
What are the various means of contacting 911? - Answer -Landlines
Cellular
Text
TDD/TTY
VOIP
What is a critical component of effective dispatcher communication skills? - Answer -
Use calm and controlled voice on phone and radio
The first "unofficial" dispatchers - Answer -Telephone operators w/o resources to give
emergency help
The role of dispatchers with - Answer -New training standards and enhanced
technology
The FCC identifies and regulates three main components of emergency
communications - Answer -1. 911 call processing
2. Delivery through PSAP's
3. Call dispatching via video
Minimum training standards for dispatchers in VA are established by who? - Answer -
DCJS (Department of Criminal Justice Services)
Dispatchers are responsible for what when processing and dispatching calls - Answer -
1. Citizen and bystander safety
2. Field personnel and responder safety
3. Remaining call and in control
What are typical components of an emergency communications center - Answer -1.
Phone
2. Radio
3. CAD (computer aided dispatch)
Enhanced 911 technology provides PSAP's with what info on landline calls - Answer -
Callers phone number and address
What is telematics and give example - Answer --Any device that merges
telecommunications and informatics, suck as GPs
-example: OnStar
Do cell and VOIP calls provide an excavation caller location? - Answer -NO and the
info provided should be verified by operator
What are the various means of contacting 911? - Answer -Landlines
Cellular
Text
TDD/TTY
VOIP
What is a critical component of effective dispatcher communication skills? - Answer -
Use calm and controlled voice on phone and radio
