WITH KEY TERMS, DEFINITIONS, PRACTICE QUESTIONS,
AND DETAILED SUMMARIES FOR EXAM PREPARATION
ACROSS MULTIPLE TOPICS AND CHAPTERS”
What iare iDelta's iCore iValues? i- iCORRECT iANSWER i- iServant iLeadership, iIntegrity, iCare,
iResilience
What iare iDelta's iBrand iBeliefs? i- iCORRECT iANSWER i-Welcoming, iElevated, iCaring
What iare iDelta's iStandards iof iPerformance? i- iCORRECT iANSWER i- iSafety/Health,
iCustomer iService, iTeamwork, iProfessionalism
What iare i the i6 i CRMs? i- i CORRECT i ANSWER i -
Planning, iSituational iAwareness, iCommunication, iCrew iCoordination, iDecision iMaking, iWorklo
iad iManagement
Which iapp iallows iyou ito icontact icatering? i- iCORRECT iANSWER i-Flight iFamily iCommunications
Which iapp itells iyou ia ipassenger's iinfo, igate i#s, ior iconnecting iflights? i- iCORRECT iANSWER i-
iGuest iService iTool
Which iapp iallows iFAs ito icommunicate iprograms iwith imaintenance idepartment? i- iCORRECT
iANSWER i-MiCrew
What iare iPristine iConditions? i- iCORRECT iANSWER i-
i Dip iand iDrive, iWiden iBase, iTurn inot iTwist, iBig iEngines
What idoes iOBSS istand ifor? i- i CORRECT iANSWER i-On i Board iService i Standards