SCOM 123 JMU Test 1 Questions With Complete Solutions
CH. 1 Define communication competence and describe the skills
needed to be an effective and appropriate communicator.
Correct Answers >Communication Competence: Engaging in
communication with others that is perceived to be both effective
and appropriate
Skills Needed:
1. Progress towards the achievement of their goal
2. Know that even the best communicators make errors
3. Communication focuses on the "we" aspect instead of the
"me"
CH. 1 Define the basic communication elements contained in
the communication models (channel, sender, receiver, message,
encode, decode, context, fields of experience, noise, and
feedback) Correct Answers >Channel: Medium a message is
sent
>Sender: Person sending message
>Receiver: Person getting the message
>Message: What the senders want the receivers to get
>Encode: Putting ideas into spoken language
>Decode: Translating the spoken ideas
>Context: Setting
>Fields of Experience: Personal experiences
>Noise: Interference with effective transmission and reception
of a message.
>Feedback: The receiver's verbal and nonverbal response to the
message
, CH. 1 Explain the differences between the three models of
communication: linear, interactive, and transactional. Correct
Answers >Linear: One way
>Interactive: Back and Forth
>Transactional: Everyone is a sender and a reciever
CH. 1 Explain the role of rules in communication contexts.
Correct Answers Rules create expectations for appropriate
behavior. Some rules are explicitly stated, others are implied.
CH. 1 Explain the two aspects of every message: Content and
relationship. Correct Answers >Content: What is actually being
said or done
>Relationship: How the message defines or redefines the
association between individuals
CH. 1 How do constructive versus destructive communication
climates influence relationships? Correct Answers
>Constructive: Open and supportive
>Destructive: Closed off and Defensive
CH. 1 List the characteristics of an ethical communicator.
Correct Answers Respect, honesty, fairness, choice, and
responsibility.
CH. 1 What are the most common myths about communication?
Correct Answers 1. Communication is a cure all
2. Communicating is just common sense
3. Communication quantity equals quality
CH. 1 Define communication competence and describe the skills
needed to be an effective and appropriate communicator.
Correct Answers >Communication Competence: Engaging in
communication with others that is perceived to be both effective
and appropriate
Skills Needed:
1. Progress towards the achievement of their goal
2. Know that even the best communicators make errors
3. Communication focuses on the "we" aspect instead of the
"me"
CH. 1 Define the basic communication elements contained in
the communication models (channel, sender, receiver, message,
encode, decode, context, fields of experience, noise, and
feedback) Correct Answers >Channel: Medium a message is
sent
>Sender: Person sending message
>Receiver: Person getting the message
>Message: What the senders want the receivers to get
>Encode: Putting ideas into spoken language
>Decode: Translating the spoken ideas
>Context: Setting
>Fields of Experience: Personal experiences
>Noise: Interference with effective transmission and reception
of a message.
>Feedback: The receiver's verbal and nonverbal response to the
message
, CH. 1 Explain the differences between the three models of
communication: linear, interactive, and transactional. Correct
Answers >Linear: One way
>Interactive: Back and Forth
>Transactional: Everyone is a sender and a reciever
CH. 1 Explain the role of rules in communication contexts.
Correct Answers Rules create expectations for appropriate
behavior. Some rules are explicitly stated, others are implied.
CH. 1 Explain the two aspects of every message: Content and
relationship. Correct Answers >Content: What is actually being
said or done
>Relationship: How the message defines or redefines the
association between individuals
CH. 1 How do constructive versus destructive communication
climates influence relationships? Correct Answers
>Constructive: Open and supportive
>Destructive: Closed off and Defensive
CH. 1 List the characteristics of an ethical communicator.
Correct Answers Respect, honesty, fairness, choice, and
responsibility.
CH. 1 What are the most common myths about communication?
Correct Answers 1. Communication is a cure all
2. Communicating is just common sense
3. Communication quantity equals quality
