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The regulatory agency responsible for investigating public complaints against SPs or security agencies
is what? ✔Correct Answer-Security Programs Division, Ministry of Justice
The term __________ refers to a skilled practitioner who is effective, organized, competent, and
businesslike. ✔Correct Answer-Professional
All interactions with emergency services must be documented in the SP's notebook. The SP should
make particular effort to record his or her assessment of the level of service provided by the agency.
(TRUE/FALSE) ✔Correct Answer-False
Which agencies provide emergency medical response services? ✔Correct Answer-Fire, and BC
Ambulance Service
When protecting against hazards resulting from human actions, one thing that an SP can do is to
assist police with information during the investigation of a crime. (TRUE/FALSE) ✔Correct Answer-
True
What is the core function of security personnel? ✔Correct Answer-To protect people and property
from various types of hazards.
To whom does public security provide service? ✔Correct Answer-All members of the public
As part of a customer service orientation, an SP must provide media representatives with all the
information they need regarding an incident at the location. (TRUE/FALSE) ✔Correct Answer-False
The term __________ means recognizing one's moral duties and obligations. ✔Correct Answer-
Ethics
The term __________ refers to internalized inaccurate beliefs about people. ✔Correct Answer-
Stereotype
What steps are involved in incident response? ✔Correct Answer-1. Assess
2. Plan
3. Act
4. Reassess
SPs should assess an individual based on the person's _________. ✔Correct Answer-Actions
The term __________ refers to the way people conduct themselves. ✔Correct Answer-Deportment
What are the three elements of a customer service orientation? ✔Correct Answer-1. Appearance
2. Demeanour
3. Problem-solving Approach
,Give examples of unethical behaviour on the part of the SP. ✔Correct Answer-1. Not reporting a
fellow SP who is acting unethically.
2. Caving into peer pressure discouraging new employees from informing on peers.
3. Using authority to gain favours from others.
Give examples of ethical behaviour on the part of the SP. ✔Correct Answer-1. Reporting unethical
behaviour of peers.
2. Not accepting gifts or special treatment.
3. Act professionally and in the best interest of the general public at all times, regardless if being
supervised or not
In BC, the security industry is regulated by ________ and _______. ✔Correct Answer-The Security
Services Act, and the Security Service Regulation. (SSA and SSR)
What does the term "security guard" refer to? ✔Correct Answer-1. Contract security guard
services
2. In house security guard services, including hospitals, universities, banks, retail outlets, loss
prevention personnel, doorpersons, and bodyguards.
What are the three areas of professional conduct? ✔Correct Answer-1. knowledge, skills, and
qualities
2. Professional appearance
3. Professional deportment
What is professional deportment? ✔Correct Answer-The way people conduct themselves,
including both verbal and nonverbal communication. It involves projecting a professional image.
What are the three relevant sections of the Charter? ✔Correct Answer-Section 7: Everyone has the
right to life, liberty, and security of the person.
Section 8: Everyone has the right to be secure against unreasonable search and seizure.
Section 9: Everyone has the right not to be arbitrarily detained or imprisoned.
What must an SP do if they witness a crime where hatred against a certain group appears to be a
motivating factor? ✔Correct Answer-Provide that information to the police.
What is the SP's primary responsibility? ✔Correct Answer-Protect their client/employer's interests.
At its most basic, what is the function of a security professional? ✔Correct Answer-Protect people,
property, and information.
What is the difference between public and private security? ✔Correct Answer-Public: provided by
the police, funded by taxes.
Private: provided by SPs, funded privately.
What are the responsibilities of public security officials? ✔Correct Answer-Prevent and detect
crime, apprehend offenders, preserve and protect life and property, enforce the law.
What are the responsibilities of private security officials? ✔Correct Answer-Protect private
interests.
, What are the two main categories of private security? ✔Correct Answer-1. Contract - provided by
companies who sell their security services to clients.
2. In-house - "proprietary", operated exclusively for a company's own use.
What are the two types of functions SPs perform? ✔Correct Answer-1. Static - out of own base
location
2. Patrol - performing within an area.
What are the four steps of incident response? ✔Correct Answer-1. Assess
2. Plan
3. Act
4. Re-Assess
What are three types of evidence? ✔Correct Answer-1. Objects
2. Statements
3. Documents
What are the guidelines to follow at an incident scene? ✔Correct Answer-1. Do not touch anything
2. Secure the area and limit access
3. Note of changing conditions.
4. Make a detailed record of all happenings, including all individuals who enter and exit the area.
What should the SP do if asked to provide a copy of their report to emergency services personnel?
✔Correct Answer-Follow the client's policy regarding disclosure of reports.
When dealing with representatives of regulatory agencies, what must SPs do? ✔Correct Answer-1.
Clearly identify themselves as SPs
2. Be professional
3. Keep the client's policies and interests in mind
4. Assist the agency representatives wherever possible
5. Avoid interfering with the agency's process and function.
6. Document the interaction
List some jobs SPs could do. ✔Correct Answer-- alarm monitoring and response
- mobile patrol
- static/site security
- special events security
- loss prevention
- dispatch
- concierge
- executive protection
List some general duties of SPs. ✔Correct Answer-- Protect buildings and grounds
- direct foot and vehicle traffic
- supervising and enforcing all systems designed to monitor/identify personnel and vehicles
- conducting inspections of packages
- controlling movement of people, products and vehicles
- doing safety inspections
- recording information pertaining to the security of people