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4 levels of business planning ✔Correct Answer-1. Mission Statement (purpose, strategy, policy,
values)
2. SMART objectives
3. Corporate, business, functional
4. CSF: must do well and KPI: measures
Mendlows Matrix ✔Correct Answer-Low interest, low power: minimum effort
Low interest, high power: keep satisfied
High interest, high power: key player (involve)
High interest, low power: keep informed
PESTEL ✔Correct Answer-Political
Economic
Social
Technological
Environmental
Legal
Porter's Five Forces ✔Correct Answer-1. Barriers to entry
2. Buying power of suppliers
3. Buying power of buyers
4. Rivalry
5. Substitute products
Porter's Diamond ✔Correct Answer-1. Firms - strategy / rivalry
2. Demand conditions
3. Supporting industry
4. Factors - basic / advanced
Value Chain: Activities ✔Correct Answer-Firm infrastructure
HR management
Tech development
Procurement
Inbound logistics
Operations
Outbound logistics
Marketing and sales
Service
Value system ✔Correct Answer-1. Supplier
2. Company
3. Distributor
SWOT ✔Correct Answer-Strengths (internal)