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Terms in this set (60)
A flex style of adjusting decisions and actions to the needs of the
management means: situation
Human skills needed by a sensitivity to workers' personal needs.
manager include:
An approach to humanistic management.
management that blends
standardization, concern
with people, and
participative techniques is
called:
A poor work climate can low productivity and fewer customers.
cause:
When an employee has directing
much commitment but
little competence to do a
job, the best leadership
style, according to
situational leadership
theories, is:
, -works well with people who expect it.
-breeds resentment, low morale, and personnel
A fear-and-punishment problems.
leadership style: -causes adversary relationships to develop.
***all of the above
Over ________% of the 60
hospitality industry
employees are women.
A transformational leader: acts as a coach and leads by example.
motivates through appealing to the workers self-
A transactional leader:
interest (rewards).
According to the theory of directed and supportive.
Situational Leadership the
types of behaviors are:
Long-range planning to strategic planning
set corporate goals and
develop strategies for
achieving them is called
If a situation occurs every management by exception
day, and staff is trained in
the procedures, the
supervisor's need to
manage is reduced to
seeing that the workers
meet the standards set
and dealing with
unexpected events that
the plan does not cover.
The term that best
describes this type of
management is: