QUALTRICS CERTIFICATION L1 Exam NEWEST 2025
COMPLETE QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED
A+||BRAND NEW VERSION!!
What kind of data is being collected?
A. Experience Expectations
B. Ad Hoc Diagnostics
C. Relationship Attitudes
D. Choice Preferences - CORRECT ANSWER- A. Experience Expectations
Experience Expectations - CORRECT ANSWER- Experience Expectations is how people think and
feel about a future interaction with an organization, which can be collected on a regular cycle
or periodically.
_____ is a discipline that is used to deliver improved experiences to different stakeholders
across an organization to gain competitive advantage.
A. Employee Management
B. Culture Management
C. Customer Management
,D. Experience Management (XM) - CORRECT ANSWER- D. Experience Management (XM)
Experience Management (XM) - CORRECT ANSWER- As a discipline, XM helps organizations
deliver differentiated experiences by continuously listening to feedback, propagating insights,
and rapidly adapting to change.
Which of the following is an example of Experience data (X data?)
A. Loyalty Status
B. Mobile Number
C. Region
D. Overall Satisfaction - CORRECT ANSWER- D. Overall Satisfaction
X data - CORRECT ANSWER- X data is defined as data that is actively being collected from
stakeholders that helps an organization understand experiences.
What is an example of a positive insight organizations can gain from Experience Management?
A. An organization makes a change after it is suggested by customers
B. An organization becomes aware of a strength that they were not aware of and capitalizes on
it
C. An organization adds new resources that will be beneficial
D. All of the above - CORRECT ANSWER- D. All of the above
A(n) ____ is a moment of truth that affects the human components of your business.
,A. Experience
B. Gap
C. Insight
D. Opportunity - CORRECT ANSWER- A. Experience
Product satisfaction is an example of O data. True or false?
A. True
B. False - CORRECT ANSWER- B. False
Which of the following is an example of Operational Data (O-Data)?
A. Customer ID
B. Satisfaction Rating
C. Net Promoter Score (NPS)
D. Employee Engagement - CORRECT ANSWER- A. Customer ID
An organization that is consistently collecting and acting on feedback data to nurture an
environment of continuous improvement.
An organization that is consistently collecting and acting on feedback data to nurture an
environment of continuous improvement.
Which component of the XM Operating Framework is this company trying to strengthen?
A. Technology
B. Culture
, C. Competency
D. Execution - CORRECT ANSWER- B. Culture
Culture - CORRECT ANSWER- Culture is defined as the mindsets and beliefs that nurture XM-
centric attitudes and behaviors across an organization. The culture of an organization can either
accelerate or inhibit the spread of XM competencies. Companies need to foster an environment
that encourages XM-centric mindsets and behaviors in their leaders and employees
Which of these is NOT a key component of the XM Operating Framework?
A. Culture
B. Proficiency
C. Competency
D. Technology - CORRECT ANSWER- B. Proficiency
An organization collects data about a future interaction to understand the potential reaction to
the interaction.
An organization identifies issues in their service delivery operations and sets out to write
questions that will aid in collecting data related to those issues. This is an example of XM, true
or false?
A. True
B. False - CORRECT ANSWER-
Which of the following is an example of a well written question statement?
COMPLETE QUESTIONS AND CORRECT DETAILED
ANSWERS (VERIFIED ANSWERS) |ALREADY GRADED
A+||BRAND NEW VERSION!!
What kind of data is being collected?
A. Experience Expectations
B. Ad Hoc Diagnostics
C. Relationship Attitudes
D. Choice Preferences - CORRECT ANSWER- A. Experience Expectations
Experience Expectations - CORRECT ANSWER- Experience Expectations is how people think and
feel about a future interaction with an organization, which can be collected on a regular cycle
or periodically.
_____ is a discipline that is used to deliver improved experiences to different stakeholders
across an organization to gain competitive advantage.
A. Employee Management
B. Culture Management
C. Customer Management
,D. Experience Management (XM) - CORRECT ANSWER- D. Experience Management (XM)
Experience Management (XM) - CORRECT ANSWER- As a discipline, XM helps organizations
deliver differentiated experiences by continuously listening to feedback, propagating insights,
and rapidly adapting to change.
Which of the following is an example of Experience data (X data?)
A. Loyalty Status
B. Mobile Number
C. Region
D. Overall Satisfaction - CORRECT ANSWER- D. Overall Satisfaction
X data - CORRECT ANSWER- X data is defined as data that is actively being collected from
stakeholders that helps an organization understand experiences.
What is an example of a positive insight organizations can gain from Experience Management?
A. An organization makes a change after it is suggested by customers
B. An organization becomes aware of a strength that they were not aware of and capitalizes on
it
C. An organization adds new resources that will be beneficial
D. All of the above - CORRECT ANSWER- D. All of the above
A(n) ____ is a moment of truth that affects the human components of your business.
,A. Experience
B. Gap
C. Insight
D. Opportunity - CORRECT ANSWER- A. Experience
Product satisfaction is an example of O data. True or false?
A. True
B. False - CORRECT ANSWER- B. False
Which of the following is an example of Operational Data (O-Data)?
A. Customer ID
B. Satisfaction Rating
C. Net Promoter Score (NPS)
D. Employee Engagement - CORRECT ANSWER- A. Customer ID
An organization that is consistently collecting and acting on feedback data to nurture an
environment of continuous improvement.
An organization that is consistently collecting and acting on feedback data to nurture an
environment of continuous improvement.
Which component of the XM Operating Framework is this company trying to strengthen?
A. Technology
B. Culture
, C. Competency
D. Execution - CORRECT ANSWER- B. Culture
Culture - CORRECT ANSWER- Culture is defined as the mindsets and beliefs that nurture XM-
centric attitudes and behaviors across an organization. The culture of an organization can either
accelerate or inhibit the spread of XM competencies. Companies need to foster an environment
that encourages XM-centric mindsets and behaviors in their leaders and employees
Which of these is NOT a key component of the XM Operating Framework?
A. Culture
B. Proficiency
C. Competency
D. Technology - CORRECT ANSWER- B. Proficiency
An organization collects data about a future interaction to understand the potential reaction to
the interaction.
An organization identifies issues in their service delivery operations and sets out to write
questions that will aid in collecting data related to those issues. This is an example of XM, true
or false?
A. True
B. False - CORRECT ANSWER-
Which of the following is an example of a well written question statement?
