CPXP Exam Study Guide (in progress) QUESTIONS WITH ANSWERS

CPXP Exam Study Guide (in progress) |\ |\ |\ |\ |\ |\




QUESTIONS WITH ANSWERS |\ |\




How did the report of quality measures to CMS begin? - CORRECT
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ANSWERS ✔✔Hospitals could voluntarily report quality measures
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starting in 2001- adapting to current state from there
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What is HCAHPS - CORRECT ANSWERS ✔✔Hospital Consumer
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Assessment of Healthcare Providers and System |\ |\ |\ |\ |\




What are some metrics for outcome of care? - CORRECT
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ANSWERS ✔✔mortality, readmission, complications, hospital
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associated infections |\




Describe "Pay for performance" - CORRECT ANSWERS ✔✔provide
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financial incentives to hospitals, physicians, and other providers
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to carry out improvement and achieve optimal outcomes for
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patients


What are some reasons patients may not voice their complaints?
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- CORRECT ANSWERS ✔✔Don't know where to complain, afraid
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of retribution, not worth the trouble
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What are the IOM six aims of for quality (established in 2001) -
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CORRECT ANSWERS ✔✔Safe, time, effective, efficient, equitable,
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patient-centered (STEEEP) |\

,What is the IHI triple aim? - CORRECT ANSWERS ✔✔improve
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patient experience, improve health of populations, reduce per
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capita cost |\




Describe health literacy - CORRECT ANSWERS ✔✔capacity to
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obtain, process and understand basic health information needed
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to make appropriate health decisions
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What percentage of adults are estimated to have a proficient
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health literacy - CORRECT ANSWERS ✔✔12 %
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Which year was the American Society for Hospital Risk
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Management formed? - CORRECT ANSWERS ✔✔1980 |\ |\ |\ |\ |\




What was the original name for the CMS - CORRECT ANSWERS
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✔✔Health Care Financing Administration
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What is the definition of Culture (Irwin Press) - CORRECT
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ANSWERS ✔✔Culture exists when its members share values and
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behaviors that they take for granted |\ |\ |\ |\ |\




What is empathy - CORRECT ANSWERS ✔✔the ability to
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understand and share the feelings of another
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What percentage of CMS reimbursement is dependent on patient
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satisfaction scores - CORRECT ANSWERS ✔✔1%|\ |\ |\ |\ |\

,What are the 4 basic needs that should be met to create an ideal
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patient experience - CORRECT ANSWERS ✔✔confidence,
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integrity, pride, passion |\ |\




In which year did hospitals establish patient advocates and
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representatives? - CORRECT ANSWERS ✔✔1965 |\ |\ |\ |\




In which year did the American hospital association develop
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patients bill of rights - CORRECT ANSWERS ✔✔1973
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What is the RATER scale and when was it developed - CORRECT
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ANSWERS ✔✔Reliability, Assurance, Tangibles, Empathy,
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Responsiveness (early 80s) |\ |\




What are some of the key concepts of the Planetree model -
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CORRECT ANSWERS ✔✔Importance of social support,
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patient/resident education, healing environment (design- iron
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curtain)


In which year were Diagnostic Related Groups (DRG) introduced?
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- CORRECT ANSWERS ✔✔1983
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What is the Emergency Medical Treatment and Labor Act
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(EMTALA) and when was it established - CORRECT ANSWERS
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✔✔requires hospitals to stabilize any patient who shows up in the
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ER regardless of ability to pay (1986)
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, When was the Health Insurance Portability and Patient Protection
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Act (HIPPA) created? - CORRECT ANSWERS ✔✔1996
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In which year did the IOM publish the report "To Err is Human"
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regarding the significance of medical errors - CORRECT ANSWERS
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✔✔1999
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What is the IPFCC - CORRECT ANSWERS ✔✔Institute for patient
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family-centered care |\




What are some of the limitations to the Press Ganey surveys -
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CORRECT ANSWERS ✔✔low return rate, minorities
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underrepresented


What is a "Likert" scale - CORRECT ANSWERS ✔✔Ex: Very poor,
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poor, fair, good, very good
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What is the Hospital Consumer Assessment of Healthcare
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Providers and Systems (HCAHPS) - CORRECT ANSWERS ✔✔first
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national standardized publicly reported survey of patients
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perceptions of hospital experience |\ |\ |\




What are the main functions of the Office of Patient Relations -
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CORRECT ANSWERS ✔✔Provide a centralized mechanism for
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addressing patient concerns, liaison between patients and
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medical providers |\