Business Administration Exam test
quiz and answers graded A+
1. In a contract, what one party gives or receives in exchange for something else is an example of -
ANS✅✅A. agreement.
B. consideration.
C. compensation.
D. acceptance.
2. Acting on the behalf of The Jones Company, Jenna has the authority to establish business
contracts with other companies. What is Jenna's role in the relationship? - ANS✅✅A. Employer
B. Principal
C. Agent
D. Controller
3. An important guideline for effective listening is to - ANS✅✅A. think about what you are going to
say next.
B. focus on details, not key points.
C. concentrate on the speaker's personality.
D. practice active listening.
4. Communication is best defined as - ANS✅✅A. the transfer of feelings.
B. the exchange of ideas and information.
C. signals and gestures.
D. printed material.
5. Samantha has been chosen by her boss to participate in a group discussion on a topic she knows
very little about. Her lack of knowledge in the subject makes her feel like she has little to contribute
to the group. Which of the following should she do to become a valuable participant: - ANS✅✅A.
Ask to be excused from the group
B. Resist the urge to comment on the subject until she becomes an expert
C. Ask questions to clarify other participants' comments
D. Take the leadership role to give the group an open mind about the topic
,6. A group's physical and social characteristics (such as interests, ages, political views, incomes, and
ethnic backgrounds) are called - ANS✅✅A. nationalities.
B. profiles.
C. demographics.
D. statistics.
7. When organizing information to present in a business report, it is effective to - ANS✅✅A.
develop an outline.
B. interpret the data.
C. remain objective.
D. determine the purpose.
8. Which of the following is an important step in preparing a simple written report: - ANS✅✅A.
Organizing visual aids
B. Scheduling a meeting date
C. Arranging an interview
D. Developing a rough draft
9. With what type of audience is it is best to use a direct approach to structure an analytical report? -
ANS✅✅A. Argumentative
B. Indecisive
C. Receptive
D. Intellectual
10. In what section of a research report would a writer place the following statement:
"A study conducted by York University indicated that many U.S. pharmaceutical companies are
spending twice the money on their promotional efforts as they are on product research and
development." - ANS✅✅A. Introduction
B. Methodology
C. Background
D. Conclusion
, 11. At work, you have access to confidential information about other employees' salaries. Some
employees have asked you about others' salaries. What should you do? - ANS✅✅A. Report the
employees who ask.
B. Offer to provide salary information.
C. Explain that you can't discuss it.
D. Answer their questions.
12. When participating in staff meetings with employees, the role of the department manager is to -
ANS✅✅A. expand the agenda.
B. record the minutes.
C. dominate the discussion.
D. be the leader.
13. The best way for businesses to communicate with customers is to - ANS✅✅A. give as much
information as possible.
B. rent billboards on major highways.
C. send direct mail.
D. listen respectfully.
14. When management establishes policies that help employees to deal with customers in the same
way, under the same circumstances, the main purpose of these policies is the - ANS✅✅A.
reduction of expenses.
B. fair treatment of customers.
C. satisfaction of customers' wants.
D. smooth operation of the business.
15. Businesses must act quickly toward customer complaints in order to - ANS✅✅A. foster
goodwill.
B. comply with the law.
C. train employees.
D. prevent future complaints.
16. Unique products for which buyers are willing to pay more are called __________ goods. -
ANS✅✅A. specialty
quiz and answers graded A+
1. In a contract, what one party gives or receives in exchange for something else is an example of -
ANS✅✅A. agreement.
B. consideration.
C. compensation.
D. acceptance.
2. Acting on the behalf of The Jones Company, Jenna has the authority to establish business
contracts with other companies. What is Jenna's role in the relationship? - ANS✅✅A. Employer
B. Principal
C. Agent
D. Controller
3. An important guideline for effective listening is to - ANS✅✅A. think about what you are going to
say next.
B. focus on details, not key points.
C. concentrate on the speaker's personality.
D. practice active listening.
4. Communication is best defined as - ANS✅✅A. the transfer of feelings.
B. the exchange of ideas and information.
C. signals and gestures.
D. printed material.
5. Samantha has been chosen by her boss to participate in a group discussion on a topic she knows
very little about. Her lack of knowledge in the subject makes her feel like she has little to contribute
to the group. Which of the following should she do to become a valuable participant: - ANS✅✅A.
Ask to be excused from the group
B. Resist the urge to comment on the subject until she becomes an expert
C. Ask questions to clarify other participants' comments
D. Take the leadership role to give the group an open mind about the topic
,6. A group's physical and social characteristics (such as interests, ages, political views, incomes, and
ethnic backgrounds) are called - ANS✅✅A. nationalities.
B. profiles.
C. demographics.
D. statistics.
7. When organizing information to present in a business report, it is effective to - ANS✅✅A.
develop an outline.
B. interpret the data.
C. remain objective.
D. determine the purpose.
8. Which of the following is an important step in preparing a simple written report: - ANS✅✅A.
Organizing visual aids
B. Scheduling a meeting date
C. Arranging an interview
D. Developing a rough draft
9. With what type of audience is it is best to use a direct approach to structure an analytical report? -
ANS✅✅A. Argumentative
B. Indecisive
C. Receptive
D. Intellectual
10. In what section of a research report would a writer place the following statement:
"A study conducted by York University indicated that many U.S. pharmaceutical companies are
spending twice the money on their promotional efforts as they are on product research and
development." - ANS✅✅A. Introduction
B. Methodology
C. Background
D. Conclusion
, 11. At work, you have access to confidential information about other employees' salaries. Some
employees have asked you about others' salaries. What should you do? - ANS✅✅A. Report the
employees who ask.
B. Offer to provide salary information.
C. Explain that you can't discuss it.
D. Answer their questions.
12. When participating in staff meetings with employees, the role of the department manager is to -
ANS✅✅A. expand the agenda.
B. record the minutes.
C. dominate the discussion.
D. be the leader.
13. The best way for businesses to communicate with customers is to - ANS✅✅A. give as much
information as possible.
B. rent billboards on major highways.
C. send direct mail.
D. listen respectfully.
14. When management establishes policies that help employees to deal with customers in the same
way, under the same circumstances, the main purpose of these policies is the - ANS✅✅A.
reduction of expenses.
B. fair treatment of customers.
C. satisfaction of customers' wants.
D. smooth operation of the business.
15. Businesses must act quickly toward customer complaints in order to - ANS✅✅A. foster
goodwill.
B. comply with the law.
C. train employees.
D. prevent future complaints.
16. Unique products for which buyers are willing to pay more are called __________ goods. -
ANS✅✅A. specialty
