CMAA EXAM 2023-2024 ACTUAL EXAM AND PRACTICE QUESTIONS 300 QUESTIONS AND CORRECT
DETAILED ANSWERS
Which of the following items should a medical administrative assistant forward to a provider who is away
from the office? - (answer) Urgent mail
A medical administrative assistant is preparing to mail a medical device to a patient. Which of the
following types of extra services should the assistant use to ensure the package has protection against
loss or damage of up to $5,000? - (answer) Insured Mail
Insured mail is an extra service providing protection against loss or damage of up to $5,000.
Which of the following tasks should a medical administrative assistant perform? - (answer) Complete
an inventory list of office supplies.
The assistant should complete an inventory of office supplies.
A medical administrative assistant is creating an appointment for a patient. Which of the following
actions should the assistant take first? - (answer) Confirm the patient or caller's identity.
Confirming the patient or caller identity is the first step taken by the assistant and is important in
avoiding duplicate records and verifying identifiers, such as name and date of birth.
A medical administrative assistant discovers two charts that they suspect are for the same patient.
Which of the following are two identifiers the assistant should check to ensure the two charts are for the
same patient? - (answer) Patient's last name and date of birth
The assistant should check the patient's last name and date of birth to ensure the two charts are for the
same patient.
Which of the following is the process of determining how long specific account balances have been
outstanding? - (answer) Account aging
The process of determining how long specific account balances have been outstanding is called account
aging.
,CMAA EXAM 2023-2024 ACTUAL EXAM AND PRACTICE QUESTIONS 300 QUESTIONS AND CORRECT
DETAILED ANSWERS
A medical administrative assistant is interacting with a patient who is uncooperative and is displaying
emotional distress due to an extended wait time to see the provider. Which of the following actions
should the assistant take? - (answer) Express empathy to the patient.
The assistant should express empathy to the patient.
Which of the following types of consent should a medical administrative assistant rely upon when a
patient cannot speak for themselves due to a medical emergency? - (answer) Implied
Implied consent involves the patient consenting by nonverbal action or conduct, such as when the
patient cannot speak for themselves due to a medical emergency.
Which of the following involves groups of health care providers working in collaboration to provide high-
quality patient care to Medicare recipients? - (answer) Accountable Care Organization (ACO)
An ACO involves groups of health care providers working together to coordinate high-quality patient care
for Medicare recipients.
A third-party payer is requesting documentation to support billed services. Which of the following is the
appropriate document the medical administrative assistant should forward to the third-party payer? -
(answer) Progress Notes
Progress notes are part of the medical chart and include documentation pertaining to diagnostic
findings. These documents are authorized to be forwarded to third-party payers to support billed
services.
A medical administrative assistant is verifying a patient's insurance coverage. After making a photocopy
of the patient's insurance card, which of the following actions should the assistant take next? - (answer)
Add the date to the photocopy of the card.
The next step the assistant should take is timestamping the date the copy was made or writing in the
date on the copy.
,CMAA EXAM 2023-2024 ACTUAL EXAM AND PRACTICE QUESTIONS 300 QUESTIONS AND CORRECT
DETAILED ANSWERS
Which of the following is the part of the endocrine system that produces melatonin and regulates sleep
patterns? - (answer) Pineal gland
The pineal gland is located in the brain and produces melatonin, which regulates sleep.
Which of the following establishes the units used to determine Medicare fee schedules based on
overhead expenses, amount of work involved, and cost of malpractice insurance? - (answer) Resource-
based relative value scale (RBRVS)
A RBRVS establishes the units used in determining Medicare fee schedules based on overhead expenses,
amount of work involved, and cost of malpractice
insurance
Which of the following actions should a medical administrative assistant take when processing critical
mail for a provider who is out on vacation? - (answer) Consult with an on-call provider about the mail.
The provider might prefer that the assistant consult with an on-call provider about critical mail rather
than directly contacting the provider, who is on vacation.
A medical administrative assistant should identify that which of the following ensures security of patient
medical records? - (answer) Providing each staff member with their own individual login and password
to access the records
The assistant should identify that providing each staff member with their own individual login and
password ensures security of patient medical records.
A medical administrative assistant is checking in several patients who showed up at the same time and
are frustrated due to the extended wait period. Which of the following actions should the assistant take
first to manage the frustrated patients? - (answer) Greet each patient with a smile.
This is the first step the assistant should take.
, CMAA EXAM 2023-2024 ACTUAL EXAM AND PRACTICE QUESTIONS 300 QUESTIONS AND CORRECT
DETAILED ANSWERS
A medical administrative assistant should recognize that which of the following abbreviations is correct
according to The Joint Commission's "Do
Not Use" list? - (answer) PO
PO is an abbreviation that is used to represent "by mouth" in prescriptions. It is not on The Joint
Commission's "Do Not Use" list and can be included in documentation.
Which of the following medical terms defines painful movement of the body or a body part? - (answer)
Dyskinesia
Dys- (painful or difficult) and -kinesia (movement) combine to make the word dyskinesia, defined as
painful movement of the body or a body part.
Which of the following might a practice manager use to promote engagement for a team of medical
administrative assistants? - (answer) Staff training
Staff training can promote team engagement.
Which of the following actions should a medical administrative assistant take to reduce the number of
no-show appointments? - (answer) Call patients 1 to 2 days before their scheduled appointment.
By calling 1 to 2 days in advance, patients are more likely to remember the appointment and it still
allows for time to fill the schedule if the patient is unable to keep the appointment.
Which of the following tasks is within a medical administrative assistant's scope of practice? - (answer)
Managing accounts receivable
The assistant can perform managing accounts receivable based on their scope of practice.
DETAILED ANSWERS
Which of the following items should a medical administrative assistant forward to a provider who is away
from the office? - (answer) Urgent mail
A medical administrative assistant is preparing to mail a medical device to a patient. Which of the
following types of extra services should the assistant use to ensure the package has protection against
loss or damage of up to $5,000? - (answer) Insured Mail
Insured mail is an extra service providing protection against loss or damage of up to $5,000.
Which of the following tasks should a medical administrative assistant perform? - (answer) Complete
an inventory list of office supplies.
The assistant should complete an inventory of office supplies.
A medical administrative assistant is creating an appointment for a patient. Which of the following
actions should the assistant take first? - (answer) Confirm the patient or caller's identity.
Confirming the patient or caller identity is the first step taken by the assistant and is important in
avoiding duplicate records and verifying identifiers, such as name and date of birth.
A medical administrative assistant discovers two charts that they suspect are for the same patient.
Which of the following are two identifiers the assistant should check to ensure the two charts are for the
same patient? - (answer) Patient's last name and date of birth
The assistant should check the patient's last name and date of birth to ensure the two charts are for the
same patient.
Which of the following is the process of determining how long specific account balances have been
outstanding? - (answer) Account aging
The process of determining how long specific account balances have been outstanding is called account
aging.
,CMAA EXAM 2023-2024 ACTUAL EXAM AND PRACTICE QUESTIONS 300 QUESTIONS AND CORRECT
DETAILED ANSWERS
A medical administrative assistant is interacting with a patient who is uncooperative and is displaying
emotional distress due to an extended wait time to see the provider. Which of the following actions
should the assistant take? - (answer) Express empathy to the patient.
The assistant should express empathy to the patient.
Which of the following types of consent should a medical administrative assistant rely upon when a
patient cannot speak for themselves due to a medical emergency? - (answer) Implied
Implied consent involves the patient consenting by nonverbal action or conduct, such as when the
patient cannot speak for themselves due to a medical emergency.
Which of the following involves groups of health care providers working in collaboration to provide high-
quality patient care to Medicare recipients? - (answer) Accountable Care Organization (ACO)
An ACO involves groups of health care providers working together to coordinate high-quality patient care
for Medicare recipients.
A third-party payer is requesting documentation to support billed services. Which of the following is the
appropriate document the medical administrative assistant should forward to the third-party payer? -
(answer) Progress Notes
Progress notes are part of the medical chart and include documentation pertaining to diagnostic
findings. These documents are authorized to be forwarded to third-party payers to support billed
services.
A medical administrative assistant is verifying a patient's insurance coverage. After making a photocopy
of the patient's insurance card, which of the following actions should the assistant take next? - (answer)
Add the date to the photocopy of the card.
The next step the assistant should take is timestamping the date the copy was made or writing in the
date on the copy.
,CMAA EXAM 2023-2024 ACTUAL EXAM AND PRACTICE QUESTIONS 300 QUESTIONS AND CORRECT
DETAILED ANSWERS
Which of the following is the part of the endocrine system that produces melatonin and regulates sleep
patterns? - (answer) Pineal gland
The pineal gland is located in the brain and produces melatonin, which regulates sleep.
Which of the following establishes the units used to determine Medicare fee schedules based on
overhead expenses, amount of work involved, and cost of malpractice insurance? - (answer) Resource-
based relative value scale (RBRVS)
A RBRVS establishes the units used in determining Medicare fee schedules based on overhead expenses,
amount of work involved, and cost of malpractice
insurance
Which of the following actions should a medical administrative assistant take when processing critical
mail for a provider who is out on vacation? - (answer) Consult with an on-call provider about the mail.
The provider might prefer that the assistant consult with an on-call provider about critical mail rather
than directly contacting the provider, who is on vacation.
A medical administrative assistant should identify that which of the following ensures security of patient
medical records? - (answer) Providing each staff member with their own individual login and password
to access the records
The assistant should identify that providing each staff member with their own individual login and
password ensures security of patient medical records.
A medical administrative assistant is checking in several patients who showed up at the same time and
are frustrated due to the extended wait period. Which of the following actions should the assistant take
first to manage the frustrated patients? - (answer) Greet each patient with a smile.
This is the first step the assistant should take.
, CMAA EXAM 2023-2024 ACTUAL EXAM AND PRACTICE QUESTIONS 300 QUESTIONS AND CORRECT
DETAILED ANSWERS
A medical administrative assistant should recognize that which of the following abbreviations is correct
according to The Joint Commission's "Do
Not Use" list? - (answer) PO
PO is an abbreviation that is used to represent "by mouth" in prescriptions. It is not on The Joint
Commission's "Do Not Use" list and can be included in documentation.
Which of the following medical terms defines painful movement of the body or a body part? - (answer)
Dyskinesia
Dys- (painful or difficult) and -kinesia (movement) combine to make the word dyskinesia, defined as
painful movement of the body or a body part.
Which of the following might a practice manager use to promote engagement for a team of medical
administrative assistants? - (answer) Staff training
Staff training can promote team engagement.
Which of the following actions should a medical administrative assistant take to reduce the number of
no-show appointments? - (answer) Call patients 1 to 2 days before their scheduled appointment.
By calling 1 to 2 days in advance, patients are more likely to remember the appointment and it still
allows for time to fill the schedule if the patient is unable to keep the appointment.
Which of the following tasks is within a medical administrative assistant's scope of practice? - (answer)
Managing accounts receivable
The assistant can perform managing accounts receivable based on their scope of practice.
