Change Management Exam Questions With
Complete Answers
What are the seven stages of the Transition State? - ANSWER 1. Leading the Change
2. Framing the Shared Need
3. Describing the End State
4. Mobilizing Commitment of Key Stakeholders
5. Identifying Systems and Levers for Alignment
6. Communicate the Change
7. Tracking Progress
Define Change. - ANSWER Change is the process of making improvements within an
organisation to remain competitive within the market.
Define Change Management. - ANSWER Change Management is the process of managing
change and development within a business to improve the likelihood of success.
Why do employees resist change? List three reasons. - ANSWER 1. The change was
communicated poorly.
2. They do not see the need for change.
3. They are tired of phony change (change for the sake of it) and want real change.
, What are examples of 'systems, structures and levers for resistance'? - ANSWER 1. Staffing
2. Training and Development
3. Measures, rewards and recognition
4. Communication
5. Organisation Structure
6. Information Systems
7. Budgeting & measurement systems
8. Performance planning and review processes
9. Policies and procedures
What percentage of change Initiatives fail? - ANSWER 80%
Give three examples of external factors that may influence change: - ANSWER 1. Technology -
innovations in new technology may force a business to change in order to remain effective
and competitive within the market
2. Competition - new competitor within the market
3. Government - changes in government legislation may impact upon the operations of the
business e.g. safety regulations
List the 6 stages of John Fisher's Trans Theoretical Model of Behaviour Change: - ANSWER 1.
Pre-contemplative
2. Contemplative
Complete Answers
What are the seven stages of the Transition State? - ANSWER 1. Leading the Change
2. Framing the Shared Need
3. Describing the End State
4. Mobilizing Commitment of Key Stakeholders
5. Identifying Systems and Levers for Alignment
6. Communicate the Change
7. Tracking Progress
Define Change. - ANSWER Change is the process of making improvements within an
organisation to remain competitive within the market.
Define Change Management. - ANSWER Change Management is the process of managing
change and development within a business to improve the likelihood of success.
Why do employees resist change? List three reasons. - ANSWER 1. The change was
communicated poorly.
2. They do not see the need for change.
3. They are tired of phony change (change for the sake of it) and want real change.
, What are examples of 'systems, structures and levers for resistance'? - ANSWER 1. Staffing
2. Training and Development
3. Measures, rewards and recognition
4. Communication
5. Organisation Structure
6. Information Systems
7. Budgeting & measurement systems
8. Performance planning and review processes
9. Policies and procedures
What percentage of change Initiatives fail? - ANSWER 80%
Give three examples of external factors that may influence change: - ANSWER 1. Technology -
innovations in new technology may force a business to change in order to remain effective
and competitive within the market
2. Competition - new competitor within the market
3. Government - changes in government legislation may impact upon the operations of the
business e.g. safety regulations
List the 6 stages of John Fisher's Trans Theoretical Model of Behaviour Change: - ANSWER 1.
Pre-contemplative
2. Contemplative
