Funeral Directing 1 Final Exam
questions with answers
What percentage of initial contacts to the funeral home are made by telephone? - correct
answer ✔✔ 98%
You should always begin the first conversation with the family with the words, "good morning"
or "good evening". - correct answer ✔✔ False
During the first call, what information can be omitted until you meet with the family? - correct
answer ✔✔ Driver's License
What is the optimal number of telephone rings you should allow before you answer the phone?
- correct answer ✔✔ 2
Why is it important to consider telephone diction/style when you answer the phone? - correct
answer ✔✔ It begins to establish the relationship for the duration of the encounter
The movement of the deceased from the place of death to the funeral home is called - correct
answer ✔✔ transfer
Which type of vehicle is not generally utilized for the movement of the deceased from the place
of death to the funeral home? - correct answer ✔✔ Pick up truck
What is (are) the recommended number of attendants who should attend to a residence death?
- correct answer ✔✔ 2
, After the movement of the deceased from a residence to the funeral vehicle, the attendants(s)
should all return to the residence to conclude any further transactions. - correct answer ✔✔
False
In evaluating the needs for a successful movement of the deceased, the attendant should
consider all of the following except:
A. Weight of the deceased
B. Inaccessible Locations
C. Age of the Deceased
D. Narrow Steep Stairs
E. Conditions of the Deceased - correct answer ✔✔ Age of the Deceased
A ______ is one who supplies the vital statistics information concerning the deceased. - correct
answer ✔✔ informant
The time set aside for friends and relatives to pay respect for the deceased prior to the funeral
service is a _______. - correct answer ✔✔ visitation
To accompany, as a leader of the procession or guardian of the group would describe the duties
of a/n _____. - correct answer ✔✔ escort
A ______ is one who has served a prescribed period of time with the armed forces and who is
no longer an active member of the armed forces. - correct answer ✔✔ veteran
Historically, a _____ is a watch kept over the deceased; an all night vigil. - correct answer ✔✔
wake
A gift, or a small sum of money tendered for a service provided is a _____. - correct answer ✔✔
gratuity
questions with answers
What percentage of initial contacts to the funeral home are made by telephone? - correct
answer ✔✔ 98%
You should always begin the first conversation with the family with the words, "good morning"
or "good evening". - correct answer ✔✔ False
During the first call, what information can be omitted until you meet with the family? - correct
answer ✔✔ Driver's License
What is the optimal number of telephone rings you should allow before you answer the phone?
- correct answer ✔✔ 2
Why is it important to consider telephone diction/style when you answer the phone? - correct
answer ✔✔ It begins to establish the relationship for the duration of the encounter
The movement of the deceased from the place of death to the funeral home is called - correct
answer ✔✔ transfer
Which type of vehicle is not generally utilized for the movement of the deceased from the place
of death to the funeral home? - correct answer ✔✔ Pick up truck
What is (are) the recommended number of attendants who should attend to a residence death?
- correct answer ✔✔ 2
, After the movement of the deceased from a residence to the funeral vehicle, the attendants(s)
should all return to the residence to conclude any further transactions. - correct answer ✔✔
False
In evaluating the needs for a successful movement of the deceased, the attendant should
consider all of the following except:
A. Weight of the deceased
B. Inaccessible Locations
C. Age of the Deceased
D. Narrow Steep Stairs
E. Conditions of the Deceased - correct answer ✔✔ Age of the Deceased
A ______ is one who supplies the vital statistics information concerning the deceased. - correct
answer ✔✔ informant
The time set aside for friends and relatives to pay respect for the deceased prior to the funeral
service is a _______. - correct answer ✔✔ visitation
To accompany, as a leader of the procession or guardian of the group would describe the duties
of a/n _____. - correct answer ✔✔ escort
A ______ is one who has served a prescribed period of time with the armed forces and who is
no longer an active member of the armed forces. - correct answer ✔✔ veteran
Historically, a _____ is a watch kept over the deceased; an all night vigil. - correct answer ✔✔
wake
A gift, or a small sum of money tendered for a service provided is a _____. - correct answer ✔✔
gratuity
