1
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PGA 2.0 Level 2 Golf Operations Questions
and Answers (100% Correct Answers)
Already Graded A+
Lesson 1 [ ANS: ] 35% of the test 16-19 questions
note: this is just a guide; you need to read the book, then look
these notes for practicing purpose.
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Business Alignment [ ANS: ] 1) vision, mission, core values, facility
profile
2) business goals and objectives
Guru01 - Stuvia
3) strategies
4) golf operations organization -- resources, staff, and system
Systems -- has procedures and policies
Systems [ ANS: ] performance standards, technologies, and
policies and procedures, which provide staff with rules and
protocols for conducting business in accordance with the facility's
business plan.
Policies and Procedures [ ANS: ] serve as support systems for the
organization and form the guidelines for the practical, day-to-day
enactment of the facility's business plan
four types of resources [ ANS: ] 1) financial
2) human
3) material or physical
, 2
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4) time-based
human resource [ ANS: ] the most valuable assets , and the way
employees are organized and directed truly does define the golf
operation
time-based [ ANS: ] employees have to have reasonable and
adequate time to perform tasks. Time is money too.
culture [ ANS: ] an intangible asset to help organizations and
business to remain nimble, adjust rapidly, and stay competitive in
an everchanging business enviornment
© 2025 Assignment Expert
culture effects customers [ ANS: ] any given customer's sense of
the culture will be shaped by the various "moment of truth"
throughout their experiences visiting the facility.
Guru01 - Stuvia
culture cannot not be in a vacuum [ ANS: ] culture is not static
and we need to understand our customers' expectations and
desires because they are the lifeblood of the business
organizational chart [ ANS: ] is a fundamental tool for clarifying
staff roles and the reporting relationships of team members. It
typically outlines basic responsibilities and shows relationships
between an operation's function areas.
for "who reports to whom"
Key staffing consideration [ ANS: ] 1) identify staffing needs
2) recruit staff
3) screen/hire staff
4) orient/train staff
5) compensate staff
For Expert help and assignment solutions, +254707240657
PGA 2.0 Level 2 Golf Operations Questions
and Answers (100% Correct Answers)
Already Graded A+
Lesson 1 [ ANS: ] 35% of the test 16-19 questions
note: this is just a guide; you need to read the book, then look
these notes for practicing purpose.
© 2025 Assignment Expert
Business Alignment [ ANS: ] 1) vision, mission, core values, facility
profile
2) business goals and objectives
Guru01 - Stuvia
3) strategies
4) golf operations organization -- resources, staff, and system
Systems -- has procedures and policies
Systems [ ANS: ] performance standards, technologies, and
policies and procedures, which provide staff with rules and
protocols for conducting business in accordance with the facility's
business plan.
Policies and Procedures [ ANS: ] serve as support systems for the
organization and form the guidelines for the practical, day-to-day
enactment of the facility's business plan
four types of resources [ ANS: ] 1) financial
2) human
3) material or physical
, 2
For Expert help and assignment solutions, +254707240657
4) time-based
human resource [ ANS: ] the most valuable assets , and the way
employees are organized and directed truly does define the golf
operation
time-based [ ANS: ] employees have to have reasonable and
adequate time to perform tasks. Time is money too.
culture [ ANS: ] an intangible asset to help organizations and
business to remain nimble, adjust rapidly, and stay competitive in
an everchanging business enviornment
© 2025 Assignment Expert
culture effects customers [ ANS: ] any given customer's sense of
the culture will be shaped by the various "moment of truth"
throughout their experiences visiting the facility.
Guru01 - Stuvia
culture cannot not be in a vacuum [ ANS: ] culture is not static
and we need to understand our customers' expectations and
desires because they are the lifeblood of the business
organizational chart [ ANS: ] is a fundamental tool for clarifying
staff roles and the reporting relationships of team members. It
typically outlines basic responsibilities and shows relationships
between an operation's function areas.
for "who reports to whom"
Key staffing consideration [ ANS: ] 1) identify staffing needs
2) recruit staff
3) screen/hire staff
4) orient/train staff
5) compensate staff
