NURSING 200 EXAM 1 QUESTIONS &
SOLUTIONS 100% COMPLETE &
VERIFIED
situation - correct answer ✔✔the "s" in SBAR, a concise statement of the problem
the "b" in SBAR - correct answer ✔✔background, pertinent and brief information related to the
situation
the "a" in SBAR - correct answer ✔✔assessment, analysis and considerations of options — what
you found/think
recommendation - correct answer ✔✔the "r" in SBAR, action requested/recommended — what
you want
incivility - correct answer ✔✔rude or disruptive behavior that may result in psychological or
physiological distress for the people involved and, if left unaddressed, may progress into
threatening situations
lateral violence - correct answer ✔✔physical, verbal, or emotional abuse and aggression
directed at RN coworkers at the same organizational level
student nurses (!) - correct answer ✔✔a group particularly vulnerable to lateral violence
bullying - correct answer ✔✔repeated, unreasonable actions of individuals (or a group) directed
towards an employee (or group of employees), which is intended to intimidate, degrade,
undermine, humiliate, or create a health risk to the employee(s)
,communication/clinical - correct answer ✔✔(fill in the blank) nurses must be as proficient in
_______________ skills as they are in _________________ skills
assertive communication - correct answer ✔✔honest, direct, and appropriate communication
while being open to ideas and respecting the rights of others/minimizes miscommunication
submissive communication - correct answer ✔✔allowing your rights to be violated by
others/meeting demands and requests without regard for your own feelings or needs
aggressive communication - correct answer ✔✔communication directed toward what one
wants without considering the feelings of others
using silence - correct answer ✔✔accepting pauses or silences that may extend for several
seconds or minutes without interjecting any verbal response, ex. sitting quietly
providing general leads - correct answer ✔✔using statements/questions that encourage the
client to verbalize, choose a topic of conversation, and facilitate continued verbalization, ex.
"can you tell me how that is for you?"
being specific and tentative - correct answer ✔✔making statements that are specific rather
than general and tentative rather than absolute, ex. "rate your pain on a scale of 0-10" or "you
seem unconcerned about your diabetes"
using open-ended questions - correct answer ✔✔asking broad questions that lead or invite the
client to elaborate thoughts or feelings/specify only the topic to be discussed and invite answers
that are longer than 1-2 words, ex. "tell me more.."
,using touch - correct answer ✔✔providing appropriate forms of touch to reinforce caring
feelings/must be sensitive to culture and attitudes of the patient, ex. putting an arm over the
client's shoulder
restating/paraphrasing - correct answer ✔✔actively listening for the client's basic message and
then repeating that message in similar words, ex.
client: i couldn't eat dinner last night
nurse: you had difficulty eating yesterday.
client: yes, I was upset after my family left
seeking clarification - correct answer ✔✔a method of making the client's broad overall meaning
of the message more understandable/used when paraphrasing is difficult or when
communication is confused or garbled, ex. "I'm not sure I understand that"
perception checking - correct answer ✔✔similar to clarifying, verifying the meaning of specific
words rather than the overall meaning of a message, ex.
client: my husband never gets me presents
nurse: you mean no gifts on Christmas?
client: well...not *never*. he gets me gifts for Christmas but never any other time
offering self - correct answer ✔✔suggesting one's presence, interest, or wish to understand the
client without making any demands or attaching conditions to receive attention, ex. "I'll stay
with you until your daughter arrives"
giving information - correct answer ✔✔providing specific factual information in a simple and
direct manner that the client may/may not request, ex. "your surgery is scheduled at 11a
tomorrow"
, the nurse will obtain it - correct answer ✔✔(fill in the blank) when information is not known,
the nurse states this and indicates who has it or when ___________________
acknowledging - correct answer ✔✔giving recognition, in a non judgmental way, of a change in
behavior, an effort the client has made, or a contribution to communication/can be with or
without understanding and verbal/nonverbal, ex. "you walked twice as far today without your
walker"
clarifying time or sequence - correct answer ✔✔helping the client clarify an event, situation, or
happening in relationship to time, ex.
client: I've been asleep for weeks
nurse: you had your operation on Monday and today is tuesday
presenting reality - correct answer ✔✔helping the client differentiate the real from the unreal,
ex. "your magazine is in the drawer, it has not been stolen"
focusing - correct answer ✔✔helping the client expand on and develop a topic of
importance/nurse must wait until client finishes before attempting to focus/nurse often
emphasizes a feeling to help client recognize emotion behind words, ex.
client: my wife says she will look after me but I don't think she can, what with the children to
take care of and they're always after her about something--clothes, homework, what's for
dinner tonight
nurse: sounds like you're worried about how well she can manage
reflecting - correct answer ✔✔directing ideas, feelings, questions, or content back to clients to
enable them to explore their own ideas and feelings about a situation, ex.
SOLUTIONS 100% COMPLETE &
VERIFIED
situation - correct answer ✔✔the "s" in SBAR, a concise statement of the problem
the "b" in SBAR - correct answer ✔✔background, pertinent and brief information related to the
situation
the "a" in SBAR - correct answer ✔✔assessment, analysis and considerations of options — what
you found/think
recommendation - correct answer ✔✔the "r" in SBAR, action requested/recommended — what
you want
incivility - correct answer ✔✔rude or disruptive behavior that may result in psychological or
physiological distress for the people involved and, if left unaddressed, may progress into
threatening situations
lateral violence - correct answer ✔✔physical, verbal, or emotional abuse and aggression
directed at RN coworkers at the same organizational level
student nurses (!) - correct answer ✔✔a group particularly vulnerable to lateral violence
bullying - correct answer ✔✔repeated, unreasonable actions of individuals (or a group) directed
towards an employee (or group of employees), which is intended to intimidate, degrade,
undermine, humiliate, or create a health risk to the employee(s)
,communication/clinical - correct answer ✔✔(fill in the blank) nurses must be as proficient in
_______________ skills as they are in _________________ skills
assertive communication - correct answer ✔✔honest, direct, and appropriate communication
while being open to ideas and respecting the rights of others/minimizes miscommunication
submissive communication - correct answer ✔✔allowing your rights to be violated by
others/meeting demands and requests without regard for your own feelings or needs
aggressive communication - correct answer ✔✔communication directed toward what one
wants without considering the feelings of others
using silence - correct answer ✔✔accepting pauses or silences that may extend for several
seconds or minutes without interjecting any verbal response, ex. sitting quietly
providing general leads - correct answer ✔✔using statements/questions that encourage the
client to verbalize, choose a topic of conversation, and facilitate continued verbalization, ex.
"can you tell me how that is for you?"
being specific and tentative - correct answer ✔✔making statements that are specific rather
than general and tentative rather than absolute, ex. "rate your pain on a scale of 0-10" or "you
seem unconcerned about your diabetes"
using open-ended questions - correct answer ✔✔asking broad questions that lead or invite the
client to elaborate thoughts or feelings/specify only the topic to be discussed and invite answers
that are longer than 1-2 words, ex. "tell me more.."
,using touch - correct answer ✔✔providing appropriate forms of touch to reinforce caring
feelings/must be sensitive to culture and attitudes of the patient, ex. putting an arm over the
client's shoulder
restating/paraphrasing - correct answer ✔✔actively listening for the client's basic message and
then repeating that message in similar words, ex.
client: i couldn't eat dinner last night
nurse: you had difficulty eating yesterday.
client: yes, I was upset after my family left
seeking clarification - correct answer ✔✔a method of making the client's broad overall meaning
of the message more understandable/used when paraphrasing is difficult or when
communication is confused or garbled, ex. "I'm not sure I understand that"
perception checking - correct answer ✔✔similar to clarifying, verifying the meaning of specific
words rather than the overall meaning of a message, ex.
client: my husband never gets me presents
nurse: you mean no gifts on Christmas?
client: well...not *never*. he gets me gifts for Christmas but never any other time
offering self - correct answer ✔✔suggesting one's presence, interest, or wish to understand the
client without making any demands or attaching conditions to receive attention, ex. "I'll stay
with you until your daughter arrives"
giving information - correct answer ✔✔providing specific factual information in a simple and
direct manner that the client may/may not request, ex. "your surgery is scheduled at 11a
tomorrow"
, the nurse will obtain it - correct answer ✔✔(fill in the blank) when information is not known,
the nurse states this and indicates who has it or when ___________________
acknowledging - correct answer ✔✔giving recognition, in a non judgmental way, of a change in
behavior, an effort the client has made, or a contribution to communication/can be with or
without understanding and verbal/nonverbal, ex. "you walked twice as far today without your
walker"
clarifying time or sequence - correct answer ✔✔helping the client clarify an event, situation, or
happening in relationship to time, ex.
client: I've been asleep for weeks
nurse: you had your operation on Monday and today is tuesday
presenting reality - correct answer ✔✔helping the client differentiate the real from the unreal,
ex. "your magazine is in the drawer, it has not been stolen"
focusing - correct answer ✔✔helping the client expand on and develop a topic of
importance/nurse must wait until client finishes before attempting to focus/nurse often
emphasizes a feeling to help client recognize emotion behind words, ex.
client: my wife says she will look after me but I don't think she can, what with the children to
take care of and they're always after her about something--clothes, homework, what's for
dinner tonight
nurse: sounds like you're worried about how well she can manage
reflecting - correct answer ✔✔directing ideas, feelings, questions, or content back to clients to
enable them to explore their own ideas and feelings about a situation, ex.
