MHR405 - Midterm (Ch. 1-6)Questions
with Verified Answers
Organizations - ANSWERSSocial inventions for accomplishing common goals through
group effort
Examples of Organizations - ANSWERS- Raptors
- Universities
Organizational Behaviour - ANSWERSThe attitudes and behaviours of individuals and
groups in organizations
Why Study Organizational Behaviour? - ANSWERS- Better understand people in the
organizational context
- The success and failure of organizational decisions
- Judged on your ability to manage
Human Resources Management - ANSWERSPrograms, practices, and systems to
acquire, develop, motivate, and retain employees in organizations
Management Streams - ANSWERSAttempts to prescribe the "correct" way to manage
individuals
Human Resource Practices - ANSWERS- Selection (personality)
- Training and Development (learning)
- Compensation (motivation)
Human Capital - ANSWERSThe knowledge, skills, and abilities (KSAs)
embodied in an organization's employees
Examples of Human Capital - ANSWERSThe employees' education, training, and
experience
Social Capital - ANSWERSThe social resources that individuals obtain from
participation in a social structure
What are the 2 types of Social Capital's? - ANSWERS1. INTERNAL
2. EXTERNAL
INTERNAL Social Capital - ANSWERSRefers to relationships developed in one's
organization
,EXTERNAL Social Capital - ANSWERSRefers to relationships developed with external
parts outside of one's organization
Management - ANSWERSThe art of getting things accomplished in organizations
through others
Evidence-Based Management - ANSWERSTranslating principles based on the best
scientific evidence into organizational practices
Who Does Evidence Based Management Affect? - ANSWERS- Employees
- Shareholders
- The Public
What are the TWO basic phases to Management Streams? - ANSWERS1. The
Classical Viewpoint and Bureaucracy
2. Human Relations View
Classical Viewpoint - ANSWERSAdvocated for:
- high specialization of labour
- Centralized decision making
- Tight control on employees
Scientific Management - ANSWERSThe standardization of work
Who created Scientific Management? - ANSWERSFrederick W. Taylor
Horizontal Division of the Work - ANSWERSSimple tasks, very specialized
Vertical Division of the Work - ANSWERSImplication of the top managers only to
conceive how work is done
4 Benefits of the Taylor/Ford Model - ANSWERS- Improvement of the productivity
(both)
- Increase of the profits (both)
- Decrease of the selling price (Ford)
- Increase of the remuneration (Ford)
The Limits of the Taylor/Ford Model? - ANSWERS- Problems of demotivation and
burnout
- Not adapted to the evolutions of the society
Scientific Management - Ford Contribution - ANSWERSMechanization to synchronize
the productive flow
Bureaucracy - ANSWERSA highly structured organization with:
- strict hierarchy
,- detailed rules
- specialization
- centralized power
- promotions based on technical skills.
Who created the term Bureaucracy? - ANSWERSMax Weber
Why does hierarchy emerge? - ANSWERS- Size
- Complexity
- Internal and External Conflicts
- People's need for management
- Class Struggle
Bureaucracy Qualities - ANSWERS- Strict chain of command (single superior)
- Criteria for selection and promotion based on technical skills
- Detailed rules, regulations, and procedures
- Use of strict specialization
- Centralization of power at the top of the organization
What is common to Taylor, Ford, and Weber? - ANSWERS- Will to increase productivity
- Rational thinking
- Implementation of rules and procedures
- One best way
- Authoritarian Management
Human Relations Movement - ANSWERSAdvocates participative management and
employee-focused approaches, critiquing classical management and bureaucracy.
What did the Human Relations Movement advocate for? - ANSWERS- Open
communication
- More employee participation in decision-making
- Less rigid and more decentralized forms of control
Hawthorne Studies - ANSWERSConducted in the 1920s and 1930s at Western
Electric's Hawthorne plant demonstrated the impact of psychological and social factors
on productivity and work adjustment.
Who conducted the Hawthorne Studies? - ANSWERSElton Mayo
Why did they do the Hawthorne Studies? - ANSWERSThey were concerned with the
impact of fatigue, rest, pauses, and lighting on productivity
Hawthorne Effect - ANSWERSWorkers are sensitive to the fact that someone pays
attention to them
*--> They will work better if someone is watching them*
, Contingency Approach - ANSWERSThere is no universal best way to manage; the most
suitable management style depends on the specific situation's demands.
What are the 3 Managerial Roles? - ANSWERS1. Informational Roles
2. Interpersonal Roles
3. Decisional Roles
Who discovered the 3 Managerial Roles? - ANSWERSHenry Mitzberg
1. Informational Roles - ANSWERSInvolves managers in scanning internal and external
environments to monitor current performance and stay updated on new ideas and
trends.
Examples of Informational Roles - ANSWERS- Monitor
- Disseminator
- Spokesperson
2. Interpersonal Roles - ANSWERSExpected behaviours that have to do with
establishing and maintaining interpersonal relations
Examples of Interpersonal Roles - ANSWERS- Figurehead
- Leader
- Liason
3. Decisional Roles - ANSWERSManagers deal with the decision making
Examples of Decisional Roles - ANSWERS- Entrepreneur
- Disturbance Handler
- Resource Allocator
- Negotiator
What are the 4 basic types of activities that managers engage in? - ANSWERS1.
Routine Communication
2. Traditional Management
3. Networking
4. Human Resource Management
1. Routine Communication - ANSWERSThis includes the formal sending and receiving
of information (meetings) and the handling of paperwork
2. Traditional Management - ANSWERSPlanning, decision making, and controlling are
the primary types of traditional management
3. Networking - ANSWERSConsists of interacting with people outside of the
organization and informal socializing and politicking with insiders
with Verified Answers
Organizations - ANSWERSSocial inventions for accomplishing common goals through
group effort
Examples of Organizations - ANSWERS- Raptors
- Universities
Organizational Behaviour - ANSWERSThe attitudes and behaviours of individuals and
groups in organizations
Why Study Organizational Behaviour? - ANSWERS- Better understand people in the
organizational context
- The success and failure of organizational decisions
- Judged on your ability to manage
Human Resources Management - ANSWERSPrograms, practices, and systems to
acquire, develop, motivate, and retain employees in organizations
Management Streams - ANSWERSAttempts to prescribe the "correct" way to manage
individuals
Human Resource Practices - ANSWERS- Selection (personality)
- Training and Development (learning)
- Compensation (motivation)
Human Capital - ANSWERSThe knowledge, skills, and abilities (KSAs)
embodied in an organization's employees
Examples of Human Capital - ANSWERSThe employees' education, training, and
experience
Social Capital - ANSWERSThe social resources that individuals obtain from
participation in a social structure
What are the 2 types of Social Capital's? - ANSWERS1. INTERNAL
2. EXTERNAL
INTERNAL Social Capital - ANSWERSRefers to relationships developed in one's
organization
,EXTERNAL Social Capital - ANSWERSRefers to relationships developed with external
parts outside of one's organization
Management - ANSWERSThe art of getting things accomplished in organizations
through others
Evidence-Based Management - ANSWERSTranslating principles based on the best
scientific evidence into organizational practices
Who Does Evidence Based Management Affect? - ANSWERS- Employees
- Shareholders
- The Public
What are the TWO basic phases to Management Streams? - ANSWERS1. The
Classical Viewpoint and Bureaucracy
2. Human Relations View
Classical Viewpoint - ANSWERSAdvocated for:
- high specialization of labour
- Centralized decision making
- Tight control on employees
Scientific Management - ANSWERSThe standardization of work
Who created Scientific Management? - ANSWERSFrederick W. Taylor
Horizontal Division of the Work - ANSWERSSimple tasks, very specialized
Vertical Division of the Work - ANSWERSImplication of the top managers only to
conceive how work is done
4 Benefits of the Taylor/Ford Model - ANSWERS- Improvement of the productivity
(both)
- Increase of the profits (both)
- Decrease of the selling price (Ford)
- Increase of the remuneration (Ford)
The Limits of the Taylor/Ford Model? - ANSWERS- Problems of demotivation and
burnout
- Not adapted to the evolutions of the society
Scientific Management - Ford Contribution - ANSWERSMechanization to synchronize
the productive flow
Bureaucracy - ANSWERSA highly structured organization with:
- strict hierarchy
,- detailed rules
- specialization
- centralized power
- promotions based on technical skills.
Who created the term Bureaucracy? - ANSWERSMax Weber
Why does hierarchy emerge? - ANSWERS- Size
- Complexity
- Internal and External Conflicts
- People's need for management
- Class Struggle
Bureaucracy Qualities - ANSWERS- Strict chain of command (single superior)
- Criteria for selection and promotion based on technical skills
- Detailed rules, regulations, and procedures
- Use of strict specialization
- Centralization of power at the top of the organization
What is common to Taylor, Ford, and Weber? - ANSWERS- Will to increase productivity
- Rational thinking
- Implementation of rules and procedures
- One best way
- Authoritarian Management
Human Relations Movement - ANSWERSAdvocates participative management and
employee-focused approaches, critiquing classical management and bureaucracy.
What did the Human Relations Movement advocate for? - ANSWERS- Open
communication
- More employee participation in decision-making
- Less rigid and more decentralized forms of control
Hawthorne Studies - ANSWERSConducted in the 1920s and 1930s at Western
Electric's Hawthorne plant demonstrated the impact of psychological and social factors
on productivity and work adjustment.
Who conducted the Hawthorne Studies? - ANSWERSElton Mayo
Why did they do the Hawthorne Studies? - ANSWERSThey were concerned with the
impact of fatigue, rest, pauses, and lighting on productivity
Hawthorne Effect - ANSWERSWorkers are sensitive to the fact that someone pays
attention to them
*--> They will work better if someone is watching them*
, Contingency Approach - ANSWERSThere is no universal best way to manage; the most
suitable management style depends on the specific situation's demands.
What are the 3 Managerial Roles? - ANSWERS1. Informational Roles
2. Interpersonal Roles
3. Decisional Roles
Who discovered the 3 Managerial Roles? - ANSWERSHenry Mitzberg
1. Informational Roles - ANSWERSInvolves managers in scanning internal and external
environments to monitor current performance and stay updated on new ideas and
trends.
Examples of Informational Roles - ANSWERS- Monitor
- Disseminator
- Spokesperson
2. Interpersonal Roles - ANSWERSExpected behaviours that have to do with
establishing and maintaining interpersonal relations
Examples of Interpersonal Roles - ANSWERS- Figurehead
- Leader
- Liason
3. Decisional Roles - ANSWERSManagers deal with the decision making
Examples of Decisional Roles - ANSWERS- Entrepreneur
- Disturbance Handler
- Resource Allocator
- Negotiator
What are the 4 basic types of activities that managers engage in? - ANSWERS1.
Routine Communication
2. Traditional Management
3. Networking
4. Human Resource Management
1. Routine Communication - ANSWERSThis includes the formal sending and receiving
of information (meetings) and the handling of paperwork
2. Traditional Management - ANSWERSPlanning, decision making, and controlling are
the primary types of traditional management
3. Networking - ANSWERSConsists of interacting with people outside of the
organization and informal socializing and politicking with insiders
