EXPLANATIONS (VERIFIED ANSWERS) A NEW UPDATED VERSION
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1. Crisis Development Model Individual Behavior Staff Attitude
1. Anxiety 1. Supportive
2. Defensive 2. Directive
3. Acting Out 3. Non-Violent Crisis
Intervention
4. Tension Reduction 4. Therapeutic
Rapport
2. Anxiety A noticeable increase or change in
behavior
3. Supportive An empathic, non-judgmental
approach attempting to alleviate.
(Listening, take a break)
4. Defensive Beginning stage of loss of rational.
(Belligerent, Challenging)
5. Directive Staff takes control of the potential