WGU C202 – Managing Human Capital (2025–2026) Final
Exam Questions and Verified Answers – Complete Study
Guide
Introduction:
This document provides the complete collection of verified final exam
questions and answers for WGU C202: Managing Human Capital for
the 2025–2026 academic year. It covers all major HRM concepts,
including staffing, compensation, performance management, benefits,
risk management, ethics, and organizational culture. Each question is
paired with the correct, verified answer and clear explanations to
support understanding. Perfect for exam preparation and review of
core HR principles taught in the C202 course at Western Governors
University.
Exam Questions and Answers
Kelsey and Coye are new managers at two local credit union
branches. As part of their onboarding, they will participate in
performance management training. A key component of this
training is human biases and errors. Kelsey thinks her greatest
challenge will be distinguishing between employees' potential
(knowledge, skill, etc.) and actual performance (results). Coye says
his challenge will be providing authentic ratings to employees
rather than giving higher than deserved ratings to avoid conflict.
Kelsey and Coye, respectively, are concerned with which of the
following human biases or errors?
a. Contrast effect and first impression bias
,b. Recency effect and halo effect
c. Central tendency and stereotyping
d. High potential error and leniency error
e. Opportunity bias and horns effect --- correct precise answers ---
...d. High potential error and leniency error
High potential error occurs when potential is confused with
performance.
Leniency error occurs when high ratings are given to all employees
regardless of their performance.
Susan has worked for ABC Technology for the last 5 years. In the
last year Susan's mother has been very ill and has required
extensive care. ABC Technology allowed Susan to take as much time
off as she needed to care for her mother. The company was very
supportive throughout the ordeal. Susan feels a moral obligation to
stay with ABC technology. This is an example of what type of
commitment?
a. Organizational
b. Affective
c. Normative
d. Continuance --- correct precise answers ---c. Normative
,Normative commitment: Feeling obliged to stay with an
organization for moral or ethical reasons.
Jana is developing a new training program for a large division of
her company. If successful, this could provide career opportunities
for Jana. Although it has been challenging, Jana feels that she is
properly managing the stress of such an undertaking and feels
excited and eager to see the final product. Jana is experiencing ___
a. Dysfunctional stress
b. Workplace stress
c. Emotional stress
d. Functional stress --- correct precise answers ---d. Functional
stress
Functional stress: The experience of a manageable level of stress
that generates positive emotions including satisfaction, excitement,
and enjoyment. A challenging project is an example of functional
stress. Functional stress can lead to positive outcomes, including
job satisfaction.
Ashleigh is very excited to be adopting a little girl. Under the
Family and Medical Leave Act of 1993 her employer, Duke Energy,
, must allow Ashleigh, an eligible employee, to take a total of ___
during any_____period.
a. 12 weeks paid leave; 12-month
b. 24 weeks paid leave; 24-month
c. 12 weeks unpaid leave; 12-month
d. 12 weeks unpaid leave; 24-month --- correct precise answers ---
c. 12 weeks unpaid leave; 12-month
Landon, the Director of Employee Development for an airline, is
designing a tuition assistance program for the employees. He wants
to assess whether or not the program will have a good return on
investment for the airline as part of the employee benefits
offerings. To do so, he is building in a long-range assessment
system that will measure all of the following except _________.
a. Employee satisfaction with the program
b. Retention of employees who have used the tuition assistance
c. Internal promotions of employees who have used the tuition
assistance program
d. Grades earned by employees on tuition assistance --- correct
precise answers ---d. Grades earned by employees on tuition
assistance
Exam Questions and Verified Answers – Complete Study
Guide
Introduction:
This document provides the complete collection of verified final exam
questions and answers for WGU C202: Managing Human Capital for
the 2025–2026 academic year. It covers all major HRM concepts,
including staffing, compensation, performance management, benefits,
risk management, ethics, and organizational culture. Each question is
paired with the correct, verified answer and clear explanations to
support understanding. Perfect for exam preparation and review of
core HR principles taught in the C202 course at Western Governors
University.
Exam Questions and Answers
Kelsey and Coye are new managers at two local credit union
branches. As part of their onboarding, they will participate in
performance management training. A key component of this
training is human biases and errors. Kelsey thinks her greatest
challenge will be distinguishing between employees' potential
(knowledge, skill, etc.) and actual performance (results). Coye says
his challenge will be providing authentic ratings to employees
rather than giving higher than deserved ratings to avoid conflict.
Kelsey and Coye, respectively, are concerned with which of the
following human biases or errors?
a. Contrast effect and first impression bias
,b. Recency effect and halo effect
c. Central tendency and stereotyping
d. High potential error and leniency error
e. Opportunity bias and horns effect --- correct precise answers ---
...d. High potential error and leniency error
High potential error occurs when potential is confused with
performance.
Leniency error occurs when high ratings are given to all employees
regardless of their performance.
Susan has worked for ABC Technology for the last 5 years. In the
last year Susan's mother has been very ill and has required
extensive care. ABC Technology allowed Susan to take as much time
off as she needed to care for her mother. The company was very
supportive throughout the ordeal. Susan feels a moral obligation to
stay with ABC technology. This is an example of what type of
commitment?
a. Organizational
b. Affective
c. Normative
d. Continuance --- correct precise answers ---c. Normative
,Normative commitment: Feeling obliged to stay with an
organization for moral or ethical reasons.
Jana is developing a new training program for a large division of
her company. If successful, this could provide career opportunities
for Jana. Although it has been challenging, Jana feels that she is
properly managing the stress of such an undertaking and feels
excited and eager to see the final product. Jana is experiencing ___
a. Dysfunctional stress
b. Workplace stress
c. Emotional stress
d. Functional stress --- correct precise answers ---d. Functional
stress
Functional stress: The experience of a manageable level of stress
that generates positive emotions including satisfaction, excitement,
and enjoyment. A challenging project is an example of functional
stress. Functional stress can lead to positive outcomes, including
job satisfaction.
Ashleigh is very excited to be adopting a little girl. Under the
Family and Medical Leave Act of 1993 her employer, Duke Energy,
, must allow Ashleigh, an eligible employee, to take a total of ___
during any_____period.
a. 12 weeks paid leave; 12-month
b. 24 weeks paid leave; 24-month
c. 12 weeks unpaid leave; 12-month
d. 12 weeks unpaid leave; 24-month --- correct precise answers ---
c. 12 weeks unpaid leave; 12-month
Landon, the Director of Employee Development for an airline, is
designing a tuition assistance program for the employees. He wants
to assess whether or not the program will have a good return on
investment for the airline as part of the employee benefits
offerings. To do so, he is building in a long-range assessment
system that will measure all of the following except _________.
a. Employee satisfaction with the program
b. Retention of employees who have used the tuition assistance
c. Internal promotions of employees who have used the tuition
assistance program
d. Grades earned by employees on tuition assistance --- correct
precise answers ---d. Grades earned by employees on tuition
assistance
