SCMA Exam 4 Questions and Answers Latest Update 2025-2026
Which of the following factors would not likely contribute to organizational effectiveness in a
supply chain? - Answers marketing and sales characteristics
Retaining the knowledge of employees who retire or leave a company is important. An example
of informal or uncodified "tactic knowledge" that could be collected would be documented,
contracts and manuals - Answers True
Ideally, the team selecting the ERP system for a firm should include a senior executive with long
term vision - Answers True
A keiretsu structure in supply chain management can be horizontal or vertical. A vertical
structure would consist of a group or interrelated companies overseen by some committee or
council representing firms in the supply chain - Answers True
There are many reasons why an organization may want to utilize a 4PL. All of the following are
reasons to use a 4PL except for - Answers companies often lack the ability to generate
substantive supply chain performance improvement on their own
the APQC Process Classification Framework (PCF) includes operating processes, and
management and support services. Which of the following would be an example of
management and support services? - Answers develop and manage products and services
Metrics are required to evaluate performance and establish diagnostics for all phases of the
SCOR Model. Order fill rates, delivery lead times, and transportation delivery costs would be
examples of metrics utilized in the _ phase of the SCOR Model - Answers Source
Which of the following is not an obstacle or constraint that can keep a firm or a supply chain
from realizing all of the potential cost reductions that are possible? - Answers increasing
product or service complexity
"Supply chain stimulation" refers to tools which enable companies to evaluate how different
network designs and strategies "play out" based on some sequence of events - Answers True
One of the basic types of scorecards is the cost-based scorecard. This type of scorecard is the
most widely used and attempts to quantify the total cost of doing business with a supplier over
time - Answers True
Essentially, Six Sigma focuses on actions and activities (e.g. minimizing inventories, maximizing
product flow), while lean management focuses on planning and analysis - Answers True
When organizations select metrics to assist them in achieving optimal supply chain efficiency
and effectiveness, the measures selected must possess certain characteristics. Which of the
following would not be one of those characteristics? - Answers tied to individual employee goals
- an employee can't be good at everything
, the "Voice of the Customer (VOC)" can be defined as the process of capturing a customer's
expectations, preferences, and aversions - Answers True
In a study on onboarding practices of US based companies, it was found that organizations do a
number of things. Which of the following is not one of those onboarding practices? - Answers
less than one-half of companies begin onboarding prior to the new employee reporting to work
The leading edge or top-performing companies tend to fill job vacancies from the outside
versus filling them from within the company - Answers False
Because supply chains involve multiple firms and a large number of individuals, collaboration is
essential to successful supply chain management. This makes social networking an ideal
means of enabling and enhancing collaboration - Answers True
Excellent communication skills would be an example of a soft skill that would be important in
hiring employees for supply chain management jobs - Answers True
The DMAIC methodology for Six Sigma is used fo creating a new product, service, or process,
while DMADV is used for improving existing business processes - Answers True
Supply chain design applies only to the manufacturing sector and is not relevant to the service
sector - Answers False
Six Sigma and lean management both result in benefits to customers and members of the
supply chain. However, the tools used by each method are very different. Six Sigma would utilize
all of the following tools except for - Answers experimental design
The approach known as the 360 degree evaluation of employees and suppliers is more of a
quantitative rather than qualitative measure of results - Answers False
In surveys published by the Society for Human Resource Management and Monster.com, both
groups reported that employee turnover during the first two years is very high and could be as
much as 50 percent - Answers True
A benefit of using Balanced Scorecards is that they describes the cause-and-effect relationship
of the strategic objectives - Answers True
The US Department of Defense utilizes cost metrics with respect to its primary mission of
providing defense to the United States. They define cost as the price paid for the supply chain
resources required to deliver specific performance outcomes - Answers True
Which of the following methods for achieving coordination in a supply chain would be
considered an "informal approach" to achieving coordination? - Answers use of social media
networks
In the context of collaboration and integration through technology, which of the following
Which of the following factors would not likely contribute to organizational effectiveness in a
supply chain? - Answers marketing and sales characteristics
Retaining the knowledge of employees who retire or leave a company is important. An example
of informal or uncodified "tactic knowledge" that could be collected would be documented,
contracts and manuals - Answers True
Ideally, the team selecting the ERP system for a firm should include a senior executive with long
term vision - Answers True
A keiretsu structure in supply chain management can be horizontal or vertical. A vertical
structure would consist of a group or interrelated companies overseen by some committee or
council representing firms in the supply chain - Answers True
There are many reasons why an organization may want to utilize a 4PL. All of the following are
reasons to use a 4PL except for - Answers companies often lack the ability to generate
substantive supply chain performance improvement on their own
the APQC Process Classification Framework (PCF) includes operating processes, and
management and support services. Which of the following would be an example of
management and support services? - Answers develop and manage products and services
Metrics are required to evaluate performance and establish diagnostics for all phases of the
SCOR Model. Order fill rates, delivery lead times, and transportation delivery costs would be
examples of metrics utilized in the _ phase of the SCOR Model - Answers Source
Which of the following is not an obstacle or constraint that can keep a firm or a supply chain
from realizing all of the potential cost reductions that are possible? - Answers increasing
product or service complexity
"Supply chain stimulation" refers to tools which enable companies to evaluate how different
network designs and strategies "play out" based on some sequence of events - Answers True
One of the basic types of scorecards is the cost-based scorecard. This type of scorecard is the
most widely used and attempts to quantify the total cost of doing business with a supplier over
time - Answers True
Essentially, Six Sigma focuses on actions and activities (e.g. minimizing inventories, maximizing
product flow), while lean management focuses on planning and analysis - Answers True
When organizations select metrics to assist them in achieving optimal supply chain efficiency
and effectiveness, the measures selected must possess certain characteristics. Which of the
following would not be one of those characteristics? - Answers tied to individual employee goals
- an employee can't be good at everything
, the "Voice of the Customer (VOC)" can be defined as the process of capturing a customer's
expectations, preferences, and aversions - Answers True
In a study on onboarding practices of US based companies, it was found that organizations do a
number of things. Which of the following is not one of those onboarding practices? - Answers
less than one-half of companies begin onboarding prior to the new employee reporting to work
The leading edge or top-performing companies tend to fill job vacancies from the outside
versus filling them from within the company - Answers False
Because supply chains involve multiple firms and a large number of individuals, collaboration is
essential to successful supply chain management. This makes social networking an ideal
means of enabling and enhancing collaboration - Answers True
Excellent communication skills would be an example of a soft skill that would be important in
hiring employees for supply chain management jobs - Answers True
The DMAIC methodology for Six Sigma is used fo creating a new product, service, or process,
while DMADV is used for improving existing business processes - Answers True
Supply chain design applies only to the manufacturing sector and is not relevant to the service
sector - Answers False
Six Sigma and lean management both result in benefits to customers and members of the
supply chain. However, the tools used by each method are very different. Six Sigma would utilize
all of the following tools except for - Answers experimental design
The approach known as the 360 degree evaluation of employees and suppliers is more of a
quantitative rather than qualitative measure of results - Answers False
In surveys published by the Society for Human Resource Management and Monster.com, both
groups reported that employee turnover during the first two years is very high and could be as
much as 50 percent - Answers True
A benefit of using Balanced Scorecards is that they describes the cause-and-effect relationship
of the strategic objectives - Answers True
The US Department of Defense utilizes cost metrics with respect to its primary mission of
providing defense to the United States. They define cost as the price paid for the supply chain
resources required to deliver specific performance outcomes - Answers True
Which of the following methods for achieving coordination in a supply chain would be
considered an "informal approach" to achieving coordination? - Answers use of social media
networks
In the context of collaboration and integration through technology, which of the following
