OMGT 5373 - LATEST
QUALITY
MANAGEMENT
MIDTERM EXAM
5 Why's problem solving technique - ANSWERS-A way to find the root
cause of a problem rather than trying to treat the symptoms.
Deming - ANSWERS-- Created the 14 points
Crosby - ANSWERS-- wrote "quality is free"
- developed the "goal post" theory
- known for the "absolutes of quality management"
- Zero defects
- Cost of Poor Quality
Ishikawa - ANSWERS-- developed the fishbone diagram
- created the 7 basic problem solving tools
Juran - ANSWERS-- known for his "universal breakthrough sequence"
- known for his "quality trilogy"
END OF
PAGE
1
, OMGT 5373 - LATEST
QUALITY
MANAGEMENT
MIDTERM EXAM
- defines quality as "Fitness for Use"
Ohno - ANSWERS-- created the 5 why problem solving system
- father of the Toyota production system
Shingo - ANSWERS-- Created SMED
- create the poka yoke and "zero quality control" concepts (systems over
tools)
Feigenbaum - ANSWERS-- popularized the "hidden factory"
- wrote the book "total quality control"
Taguchi - ANSWERS-- created the loss function formula
4 Steps of the Deming Cycle - ANSWERS-Plan - Do - Check(Study) -
Act
END OF
PAGE
2
, OMGT 5373 - LATEST
QUALITY
MANAGEMENT
MIDTERM EXAM
The Deming-Shewhart Cycle - ANSWERS-PDCA/PDSA is used to
bring about change in a sound way according to the scientific method
3 Components of Juran's Trilogy - ANSWERS-1. Quality Planning -
includes process and product design
2. Quality Control - includes process control and trouble shooting
3. Quality Improvement - Includes self-managed and cross functional
teams
Pareto Chart - ANSWERS-- Shows on a bar graph which factors are
more significant
- known for the 80/20 rule
- ranks items from the highest to lowest frequency
Histogram - ANSWERS-- shows the distribution of values produced by
a process
- also known as frequency charts
END OF
PAGE
3
QUALITY
MANAGEMENT
MIDTERM EXAM
5 Why's problem solving technique - ANSWERS-A way to find the root
cause of a problem rather than trying to treat the symptoms.
Deming - ANSWERS-- Created the 14 points
Crosby - ANSWERS-- wrote "quality is free"
- developed the "goal post" theory
- known for the "absolutes of quality management"
- Zero defects
- Cost of Poor Quality
Ishikawa - ANSWERS-- developed the fishbone diagram
- created the 7 basic problem solving tools
Juran - ANSWERS-- known for his "universal breakthrough sequence"
- known for his "quality trilogy"
END OF
PAGE
1
, OMGT 5373 - LATEST
QUALITY
MANAGEMENT
MIDTERM EXAM
- defines quality as "Fitness for Use"
Ohno - ANSWERS-- created the 5 why problem solving system
- father of the Toyota production system
Shingo - ANSWERS-- Created SMED
- create the poka yoke and "zero quality control" concepts (systems over
tools)
Feigenbaum - ANSWERS-- popularized the "hidden factory"
- wrote the book "total quality control"
Taguchi - ANSWERS-- created the loss function formula
4 Steps of the Deming Cycle - ANSWERS-Plan - Do - Check(Study) -
Act
END OF
PAGE
2
, OMGT 5373 - LATEST
QUALITY
MANAGEMENT
MIDTERM EXAM
The Deming-Shewhart Cycle - ANSWERS-PDCA/PDSA is used to
bring about change in a sound way according to the scientific method
3 Components of Juran's Trilogy - ANSWERS-1. Quality Planning -
includes process and product design
2. Quality Control - includes process control and trouble shooting
3. Quality Improvement - Includes self-managed and cross functional
teams
Pareto Chart - ANSWERS-- Shows on a bar graph which factors are
more significant
- known for the 80/20 rule
- ranks items from the highest to lowest frequency
Histogram - ANSWERS-- shows the distribution of values produced by
a process
- also known as frequency charts
END OF
PAGE
3
