Management Exam 1 Multiple Choice
Questions and Answers
if a sales department supervisor is held accountable by a middle manager for the
departments performance, on whom is the department supervisor dependent in making
this performance possible?
a) Board of Directors
b) Top management
c) Customers or clients
d) Department sales person - ANSWER-Department sales person
The management function of ____ is being activated when a bookstore manager
measures daily sales in the magazine section and compares them with daily sales
targets.
a. planning
b. agenda setting
c. controlling
d. delegating - ANSWER-Controlling
The process of building and maintaining good working relationships with others who
may someday help a manager to implement his or her work agendas is called ____.
a. governance
b. networking
c. emotional intelligence
d. entrepreneurship - ANSWER-Networking
According to Robert Katz, ____ skills are more likely to be emphasized by top
managers than by first-line managers.
a. human
b. conceptual
c. informational
d. technical - ANSWER-Conceptual
An effective manager is someone who helps others to achieve high levels of both ____
and ____.
a. pay; satisfaction
b. performance; satisfaction
c. performance; pay
,d. pay; quality of work life - ANSWER-Performance; sastifaction
____ is the active oversight by boards of directors of top management decisions in such
areas as corporate strategy and financial reporting.
a. Value chain analysis
b. Productivity
c. Outsourcing
d. Corporate governance - ANSWER-Corporate Governance
When a manager denies promotion to a qualified worker simply because of personally
disliking her because she is Hispanic, this is an example of ____.
a. discrimination
b. accountability
c. self-management
d. a free-agent economy - ANSWER-Discrimination
A company buys cloth in one country, has designs made in another country, has the
garments sewn in another country, and sells the finished product in yet other countries.
This firm is actively engaging in the practice of ____.
a. job migration
b. performance effectiveness
c. value creation
d. global sourcing - ANSWER-Global Sourcing
The intellectual capital equation states: Intellectual Capital × _______ = Commitment.
a. Diversity
b. Confidence
c. Competency
d. Communication - ANSWER-Competency
If the direction in managerial work today is away from command and control, what is it
toward?
a. Coaching and facilitating
b. Telling and selling
c. Pushing and pulling
d. Carrot and stick - ANSWER-Coaching and Facilitating
The manager's role in the "upside-down pyramid" view of organizations is best
described as providing ____ so that operating workers can directly serve ____.
a. direction; top management
b. leadership; organizational goals
, c. support; customers
d. agendas; networking - ANSWER-Support; customers
When a team leader clarifies desired work targets and deadlines for a work team, he or
she is fulfilling the management function of ____.
a. planning
b. delegating
c. controlling
d. supervising - ANSWER-Planning
The research of Mintzberg and others concludes that most managers ____.
a. work at a leisurely pace.
b. have blocks of private time for planning.
c. always live with the pressures of performance responsibility.
d. have the advantages of short workweeks. - ANSWER-always live with the pressures
of performance responsibility.
Emotional intelligence helps us to manage ourselves and our relationships effectively.
Someone who is high in emotional intelligence will have the capacity to ____, an ability
to think before acting and to control potentially disruptive emotions and actions.
a. set agendas
b. show motivation
c. self-regulate
d. act as a leader - ANSWER-Self-regulate
Which of the following is a responsibility that is most associated with the work of a CEO,
or chief executive officer, of a large company?
a. Aligning the company with changes in the external environment
b. Reviewing annual pay raises for all employees
c. Monitoring short-term performance of lower-level task forces and committees
d. Conducting hiring interviews for new college graduates - ANSWER-Aligning the
company with changes in the external environment
A management consultant who advises managers to carefully study jobs, train workers
to do them with efficient motions, and tie pay to job performance is using ideas from
____.
a. scientific management
b. contingency thinking
c. Henri Fayol
d. Theory Y - ANSWER-Scientific Management
Questions and Answers
if a sales department supervisor is held accountable by a middle manager for the
departments performance, on whom is the department supervisor dependent in making
this performance possible?
a) Board of Directors
b) Top management
c) Customers or clients
d) Department sales person - ANSWER-Department sales person
The management function of ____ is being activated when a bookstore manager
measures daily sales in the magazine section and compares them with daily sales
targets.
a. planning
b. agenda setting
c. controlling
d. delegating - ANSWER-Controlling
The process of building and maintaining good working relationships with others who
may someday help a manager to implement his or her work agendas is called ____.
a. governance
b. networking
c. emotional intelligence
d. entrepreneurship - ANSWER-Networking
According to Robert Katz, ____ skills are more likely to be emphasized by top
managers than by first-line managers.
a. human
b. conceptual
c. informational
d. technical - ANSWER-Conceptual
An effective manager is someone who helps others to achieve high levels of both ____
and ____.
a. pay; satisfaction
b. performance; satisfaction
c. performance; pay
,d. pay; quality of work life - ANSWER-Performance; sastifaction
____ is the active oversight by boards of directors of top management decisions in such
areas as corporate strategy and financial reporting.
a. Value chain analysis
b. Productivity
c. Outsourcing
d. Corporate governance - ANSWER-Corporate Governance
When a manager denies promotion to a qualified worker simply because of personally
disliking her because she is Hispanic, this is an example of ____.
a. discrimination
b. accountability
c. self-management
d. a free-agent economy - ANSWER-Discrimination
A company buys cloth in one country, has designs made in another country, has the
garments sewn in another country, and sells the finished product in yet other countries.
This firm is actively engaging in the practice of ____.
a. job migration
b. performance effectiveness
c. value creation
d. global sourcing - ANSWER-Global Sourcing
The intellectual capital equation states: Intellectual Capital × _______ = Commitment.
a. Diversity
b. Confidence
c. Competency
d. Communication - ANSWER-Competency
If the direction in managerial work today is away from command and control, what is it
toward?
a. Coaching and facilitating
b. Telling and selling
c. Pushing and pulling
d. Carrot and stick - ANSWER-Coaching and Facilitating
The manager's role in the "upside-down pyramid" view of organizations is best
described as providing ____ so that operating workers can directly serve ____.
a. direction; top management
b. leadership; organizational goals
, c. support; customers
d. agendas; networking - ANSWER-Support; customers
When a team leader clarifies desired work targets and deadlines for a work team, he or
she is fulfilling the management function of ____.
a. planning
b. delegating
c. controlling
d. supervising - ANSWER-Planning
The research of Mintzberg and others concludes that most managers ____.
a. work at a leisurely pace.
b. have blocks of private time for planning.
c. always live with the pressures of performance responsibility.
d. have the advantages of short workweeks. - ANSWER-always live with the pressures
of performance responsibility.
Emotional intelligence helps us to manage ourselves and our relationships effectively.
Someone who is high in emotional intelligence will have the capacity to ____, an ability
to think before acting and to control potentially disruptive emotions and actions.
a. set agendas
b. show motivation
c. self-regulate
d. act as a leader - ANSWER-Self-regulate
Which of the following is a responsibility that is most associated with the work of a CEO,
or chief executive officer, of a large company?
a. Aligning the company with changes in the external environment
b. Reviewing annual pay raises for all employees
c. Monitoring short-term performance of lower-level task forces and committees
d. Conducting hiring interviews for new college graduates - ANSWER-Aligning the
company with changes in the external environment
A management consultant who advises managers to carefully study jobs, train workers
to do them with efficient motions, and tie pay to job performance is using ideas from
____.
a. scientific management
b. contingency thinking
c. Henri Fayol
d. Theory Y - ANSWER-Scientific Management
