Emergency Fire Dispatch Course
Review
Incident Priorites - Answer-Life Safety, Incident Stabilization, Property Conservation
EFD Responsibilities - Answer-First, first reponder, resource allocator, response supporter, logistics
coordinator, life impatctor
First, first responder - Answer-Classify incident, address scene safety concerns, and provide professional
service.
Classify the Incident - Answer-Initial classification of fire-rescue incidents based on information obtained
from the caller.
Address Scene Safety - Answer-Must consider the caller, bystanders, and responders.
Provide Professional Service - Answer-FPDS compliance helps you maintain a professional image and
ensures that each caller receives the same high level of service.
Resource Allocator - Answer-Determinant Codes help you send the right resources, in the right way, at
the right time based on local policies.
Response Supporter - Answer-Helping ensure scene safety, providing relevant information, providing
additional resources
Logistics Coordinator - Answer-Once emergency vehicles and personnel have been dispatched, track and
monitor resources and reduce the potential for Emergency Vehicle Collisions.
, Life Impactor - Answer-May be realized directly in the form of caller, bystander, or responder safety, or
indirectly through the contributions your performance makes to the general public.
Determinant Codes - Answer-Information obtained through Key Question interrogation helps you select
the most appropriate. Combines Chief Complaint Protocol, Determinant Level letter, Determinant
Descriptor number and the Determinant Suffix letter.
Four Essential Objectives of Call Processing - Answer-Collect incident information, collect scene safety
information, identify the correct response, assess the need for Dispatch Life Support Instructions
Benefits of Protocol Usage - Answer-Standard Service, Prioritized Responses, Quality Improvement,
Certification and Accreditation
Case Entry Protocol - Answer-Functions as a primary interrogation of the caller. Directs you to collect
essential information for initial processing and classifying the incident.
Chief Complaint Protocol - Answer-Leads you through an ordered serious of Key Questions, Determinant
Descriptors, Post-Dispatch Instructions (PDIs), Critical EFD Information (CEI), and Dispatch Life Support
(DLS) Links. Also contain Additional Information (AI) sections to help process calls.
Case Entry Question 1 - Answer-"What is the address of your emergency?"
Case Entry Question 2 - Answer-"What is the phone number you are calling from?"
Case Entry Question 3 - Answer-"What is your name?"
Case Entry Question 4 - Answer-"Okay, tell me exactly what happened." (When necessary, ask additional
questions to clarify the caller's answer)
Review
Incident Priorites - Answer-Life Safety, Incident Stabilization, Property Conservation
EFD Responsibilities - Answer-First, first reponder, resource allocator, response supporter, logistics
coordinator, life impatctor
First, first responder - Answer-Classify incident, address scene safety concerns, and provide professional
service.
Classify the Incident - Answer-Initial classification of fire-rescue incidents based on information obtained
from the caller.
Address Scene Safety - Answer-Must consider the caller, bystanders, and responders.
Provide Professional Service - Answer-FPDS compliance helps you maintain a professional image and
ensures that each caller receives the same high level of service.
Resource Allocator - Answer-Determinant Codes help you send the right resources, in the right way, at
the right time based on local policies.
Response Supporter - Answer-Helping ensure scene safety, providing relevant information, providing
additional resources
Logistics Coordinator - Answer-Once emergency vehicles and personnel have been dispatched, track and
monitor resources and reduce the potential for Emergency Vehicle Collisions.
, Life Impactor - Answer-May be realized directly in the form of caller, bystander, or responder safety, or
indirectly through the contributions your performance makes to the general public.
Determinant Codes - Answer-Information obtained through Key Question interrogation helps you select
the most appropriate. Combines Chief Complaint Protocol, Determinant Level letter, Determinant
Descriptor number and the Determinant Suffix letter.
Four Essential Objectives of Call Processing - Answer-Collect incident information, collect scene safety
information, identify the correct response, assess the need for Dispatch Life Support Instructions
Benefits of Protocol Usage - Answer-Standard Service, Prioritized Responses, Quality Improvement,
Certification and Accreditation
Case Entry Protocol - Answer-Functions as a primary interrogation of the caller. Directs you to collect
essential information for initial processing and classifying the incident.
Chief Complaint Protocol - Answer-Leads you through an ordered serious of Key Questions, Determinant
Descriptors, Post-Dispatch Instructions (PDIs), Critical EFD Information (CEI), and Dispatch Life Support
(DLS) Links. Also contain Additional Information (AI) sections to help process calls.
Case Entry Question 1 - Answer-"What is the address of your emergency?"
Case Entry Question 2 - Answer-"What is the phone number you are calling from?"
Case Entry Question 3 - Answer-"What is your name?"
Case Entry Question 4 - Answer-"Okay, tell me exactly what happened." (When necessary, ask additional
questions to clarify the caller's answer)
