Publix Grocery Knowledge
Study online at https://quizlet.com/_blgfsj
1. Appropriate Grocery must use at least four associates, one may include the driver.
number of
associates to
unload truck
2. Publix Mission "Our mission is to be the premier quality food retailer in the world."
Statement
To that end we commit to being:
-Passionately focused on customer value
-Intolerant of waste
-Dedicated to the dignity, value and employment security of our associates
-Devoted to the highest standards of stewardship for our stockholders,
-Involved as responsible citizens in our communities
3. Passionately Fo- -Continually look for ways to add value, such as walking customers to products
cused on Cus-
tomer Value -Carefully order and handle products to prevent out-of-stocks and ensure product
quality
4. Intolerant of -Focus on performing your job as efficiently as possible so you don't waste time
Waste or cause others to perform rework
-Control the amount of supplies you use. Try to keep materials secure so they don't
get damaged or lost
-Carefully handle product to prevent it from getting damaged, including using your
safety and plastic cutter properly.
-Be aware of and report losses caused by theft
1/5
, Publix Grocery Knowledge
Study online at https://quizlet.com/_blgfsj
5. Dedicated to the -Continually enhance your role in the department. The more value you provide to
Dignity, Value, your job and how you reduce waste in your work processes will add employment
and Employment security to your role as well as those of other associates
Security of our
associates -Never underestimate the value of the roles other store team members play
6. Devoted to the Follow the standards and policies set by Publix for the operation of the grocery
highest stands of department to maximize your sales and profit. This includes effectively merchan-
stewardship for dising and properly rotating product.
our stockholders
7. Involved as Re- Support the community in which your store is located. Your customers are also your
sponsible Citi- neighbor!
zens in our Com-
munities
8. Publix Guarantee " We will never knowingly disappoint you. If for any reason your purchase does not
give you complete satisfaction, the full purchase price will be cheerfully refunded
immediately upon request."
9. 10 foot, 10 sec- Speak to and smile at everyone within 10 feet if you and greet customers within
ond rule the first 10 seconds of their arrival in your department.
10. Strategic Tasks Service and supply chain operations
11. Differentiating Things you do in your job that are linked to Publix's Strategy. When done well,
Tasks these behaviors make a positive and lasting impression on our customers and are
difficult for our competitors to replicate
12. Four Steps of -Greet the customer by name, if possible and smile
Legendary Cus-
tomer Service -Use your observation skills to engage the customer
- Create their happily ever after
2/5
Study online at https://quizlet.com/_blgfsj
1. Appropriate Grocery must use at least four associates, one may include the driver.
number of
associates to
unload truck
2. Publix Mission "Our mission is to be the premier quality food retailer in the world."
Statement
To that end we commit to being:
-Passionately focused on customer value
-Intolerant of waste
-Dedicated to the dignity, value and employment security of our associates
-Devoted to the highest standards of stewardship for our stockholders,
-Involved as responsible citizens in our communities
3. Passionately Fo- -Continually look for ways to add value, such as walking customers to products
cused on Cus-
tomer Value -Carefully order and handle products to prevent out-of-stocks and ensure product
quality
4. Intolerant of -Focus on performing your job as efficiently as possible so you don't waste time
Waste or cause others to perform rework
-Control the amount of supplies you use. Try to keep materials secure so they don't
get damaged or lost
-Carefully handle product to prevent it from getting damaged, including using your
safety and plastic cutter properly.
-Be aware of and report losses caused by theft
1/5
, Publix Grocery Knowledge
Study online at https://quizlet.com/_blgfsj
5. Dedicated to the -Continually enhance your role in the department. The more value you provide to
Dignity, Value, your job and how you reduce waste in your work processes will add employment
and Employment security to your role as well as those of other associates
Security of our
associates -Never underestimate the value of the roles other store team members play
6. Devoted to the Follow the standards and policies set by Publix for the operation of the grocery
highest stands of department to maximize your sales and profit. This includes effectively merchan-
stewardship for dising and properly rotating product.
our stockholders
7. Involved as Re- Support the community in which your store is located. Your customers are also your
sponsible Citi- neighbor!
zens in our Com-
munities
8. Publix Guarantee " We will never knowingly disappoint you. If for any reason your purchase does not
give you complete satisfaction, the full purchase price will be cheerfully refunded
immediately upon request."
9. 10 foot, 10 sec- Speak to and smile at everyone within 10 feet if you and greet customers within
ond rule the first 10 seconds of their arrival in your department.
10. Strategic Tasks Service and supply chain operations
11. Differentiating Things you do in your job that are linked to Publix's Strategy. When done well,
Tasks these behaviors make a positive and lasting impression on our customers and are
difficult for our competitors to replicate
12. Four Steps of -Greet the customer by name, if possible and smile
Legendary Cus-
tomer Service -Use your observation skills to engage the customer
- Create their happily ever after
2/5
