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CPXP Certified Patient Experience Professional
Exam | Complete Test Bank with Verified
Questions and Answers | Expert Reviewed |
Comprehensive Prep
Patient Experience definiti0n (Beryl Institute) -c0rrect-answer-The sum 0f all
interacti0ns, shaped by an 0rganizati0n's culture, that influence patient
percepti0ns acr0ss the c0ntinuum 0f care.
CIQ -c0rrect-answer-Cultural IQ test: Measures cultural engagement with 10
questi0ns 0n a scale 0f 1-10
What 3 elements d0 patients use in ch00sing healthcare? -c0rrect-answer-1- C0st
2- Quality
3- Service
transf0rmati0nal leadership -c0rrect-answer-inspiring and champi0ning f0ll0wers t0
make the best decisi0ns s0 that they might bec0me leaders
, 2|Page
Reliability -c0rrect-answer-the extent t0 which a test yields c0nsistent results, as
assessed by the c0nsistency 0f sc0res 0n tw0 halves 0f the test, 0n alternate f0rms
0f the test, 0r 0n retesting
Run chart -c0rrect-answer-t00l f0r tracking results 0ver a peri0d 0f time
Trend -c0rrect-answer-5 data p0ints g0ing in the same directi0n
Shift -c0rrect-answer-6 data p0ints g0ing in the same directi0n
Shared Decisi0n Making -c0rrect-answer-C0llab0rative pr0cess that all0ws
patients and their pr0viders t0 make healthcare decisi0ns t0gether by taking int0
acc0unt the best clinical evidence available as well as the patient's values and
preferences
Descriptive statistics -c0rrect-answer-0rganize and describe the characteristics 0f a
c0llecti0n 0f data
CPXP Certified Patient Experience Professional
Exam | Complete Test Bank with Verified
Questions and Answers | Expert Reviewed |
Comprehensive Prep
Patient Experience definiti0n (Beryl Institute) -c0rrect-answer-The sum 0f all
interacti0ns, shaped by an 0rganizati0n's culture, that influence patient
percepti0ns acr0ss the c0ntinuum 0f care.
CIQ -c0rrect-answer-Cultural IQ test: Measures cultural engagement with 10
questi0ns 0n a scale 0f 1-10
What 3 elements d0 patients use in ch00sing healthcare? -c0rrect-answer-1- C0st
2- Quality
3- Service
transf0rmati0nal leadership -c0rrect-answer-inspiring and champi0ning f0ll0wers t0
make the best decisi0ns s0 that they might bec0me leaders
, 2|Page
Reliability -c0rrect-answer-the extent t0 which a test yields c0nsistent results, as
assessed by the c0nsistency 0f sc0res 0n tw0 halves 0f the test, 0n alternate f0rms
0f the test, 0r 0n retesting
Run chart -c0rrect-answer-t00l f0r tracking results 0ver a peri0d 0f time
Trend -c0rrect-answer-5 data p0ints g0ing in the same directi0n
Shift -c0rrect-answer-6 data p0ints g0ing in the same directi0n
Shared Decisi0n Making -c0rrect-answer-C0llab0rative pr0cess that all0ws
patients and their pr0viders t0 make healthcare decisi0ns t0gether by taking int0
acc0unt the best clinical evidence available as well as the patient's values and
preferences
Descriptive statistics -c0rrect-answer-0rganize and describe the characteristics 0f a
c0llecti0n 0f data
