TCOLE 1080 EXAM QUESTIONS WITH CORRECT
ANSWERS
consistent |delivery |- |CORRECT |ANSWER✔✔-over |the |course |of |a |shift |ensure |that |our |pitch, |
volume, |and |speed |of |speech |should |remain |the |same
clear |and |concise |transmission |- |CORRECT |ANSWER✔✔-before |pressing |the |PTT |button |
consider |your |message |and |make |sure |the |information |is |accurate |then |keep |the |message |
simple
limiting |emotions |- |CORRECT |ANSWER✔✔-avoid |making |the |person |n |the |other |end |of |the |
transmission |feel |they |are |the |focus |of |your |feelings
avoiding |voice |clipping |- |CORRECT |ANSWER✔✔-key, |hesitate, |speak. |stop |speaking, |hesitate, |
release |key
Who |is |the |overseer |responsible |for |assigning |and |monitoring |public |safety |telecommunicators
|frequencies? |- |CORRECT |ANSWER✔✔-APCO
What |would |be |a |result |of |having |your |microphone |far |away |from |your |mouth? |- |CORRECT |
ANSWER✔✔-Increased |chance |of |feedback
You |receive |the |following |description |of |an |individual |apprehended |by |an |officer: |AMJ |605 |275
|BLK |BRO. |How |would |you |interpret |this |description? |- |CORRECT |ANSWER✔✔-Asian, |male, |
juvenile, |6 |feet |5 |inches, |275 |lbs, |black |hair, |brown |eyes
You |receive |the |following |description |of |a |vehicle: |GRN |09 |NISSAN |370Z |2 |DOOR |FAST1 |TX. |
Given |this |description, |what |is |the |license |plate |number? |- |CORRECT |ANSWER✔✔-FAST1
,What |is |the |basis |for |the |effectiveness |of |the |communication |cycle? |- |CORRECT |ANSWER✔✔-
Length |of |time |taken |for |feedback |to |be |received |by |the |initial |sender
The |person |to |whom |the |message |is |directed |is |called |the |receiver |or |the |
__________________. |- |CORRECT |ANSWER✔✔-interpreter
The |setting |in |which |the |communication |takes |place |is |referred |to |as |__________________. |- |
CORRECT |ANSWER✔✔-context
Which |type |of |listening |forms |the |basis |of |the |other |four |types |of |listening? |- |CORRECT |
ANSWER✔✔-Discriminative
The |goal |of |__________________ |listening |is |to |be |a |sympathetic |ear |without |being |required |
to |offer |detailed |verbal |responses. |- |CORRECT |ANSWER✔✔-relationship
summarize |- |CORRECT |ANSWER✔✔-serves |as |a |means |to |show |you |have |heard |and |
understood |the |caller
short |interjections |- |CORRECT |ANSWER✔✔-utilized |as |unobtrusive |signals |that |you |are |
listening
relevant |and |clarifying |questions |- |CORRECT |ANSWER✔✔-when |based |on |the |conversation |
these |questions |show |you |have |been |listening
reflecting |words, |thoughts, |fellings |- |CORRECT |ANSWER✔✔-repeating |the |callers |
communication |back |to |them |emphasizing |their |words
,emotional |labeling |- |CORRECT |ANSWER✔✔-attaching |a |tentative |identifier |to |the |emotion |you
|hear |in |the |callers |voice |and |words
effective |pauses |- |CORRECT |ANSWER✔✔-effective |response |to |callers |who |are |engaged |in |
highly |charged |emotional |outbursts
"I" |messages |- |CORRECT |ANSWER✔✔-used |to |tell |your |caller |how |their |actions |are |making |
you |feel |when |they |say |or |do |something
open-ended |questions |- |CORRECT |ANSWER✔✔-allows |us |to |get |the |caller |talking, |bide |for |
more |time, |and |gain |itelligence
Which |type |of |listening |is |listening |for |the |sake |of |pure |enjoyment? |- |CORRECT |ANSWER✔✔-
Appreciative
verbal |communication |- |CORRECT |ANSWER✔✔-use |of |oral |medium |to |convey |the |message; |
personal |in |nature |and |most |effective |in |person
written |communication |- |CORRECT |ANSWER✔✔-useful |for |business |communication |and |
issuing |legal |instructions; |social |media |is |a |medium
nonverbal |communication |- |CORRECT |ANSWER✔✔-mediums |include |the |human |body |and |
tone |of |voice; |mainly |serves |to |reinforce |verbal |messages, |but |can |convey |information |on |its |
own
visual |communication |- |CORRECT |ANSWER✔✔-can |occasionally |replace |verbal |and |nonverbal |
communications; |charts, |graphs, |and |illustrations |are |mediums
Select |the |six |Ws. |- |CORRECT |ANSWER✔✔-Where, |What, |When, |Who, |Why, |Weapons
, Which |of |the |following |help |differentiate |addresses? |- |CORRECT |ANSWER✔✔-All |of |these
What |should |you |ask |of |the |caller |if |they |are |on |an |in-progress |call |with |you? |- |CORRECT |
ANSWER✔✔-Can |you |remain |safely |on |the |line |with |me?
Which |of |these |pieces |of |data |are |included |in |Basic |Reporting |Party |Data? |Select |all |that |apply.
|- |CORRECT |ANSWER✔✔--Name |of |the |caller,
-Caller's |home |address, |
-Caller's |home |phone |number,
-Caller's |status |as |victim, |witness, |or |reporting |on |behalf |of |someone,
-Caller's |date |of |birth,
-Callback |number |if |different |from |the |home |number
You |receive |a |call |from |someone |in |an |active |attack |incident. |They |tell |you |that |the |suspect |
has |a |gun, |and |you |can |hear |shots |in |the |background. |What |is |the |first |question |you |should |
ask |in |order |to |gain |information |about |the |weapon |being |used? |- |CORRECT |ANSWER✔✔-What
|type |of |gun |is |being |used?
The |two |methods |of |questioning |are |__________________ |and |__________________ |
questions. |- |CORRECT |ANSWER✔✔-open-ended; |closed-ended
What |is |the |primary |basis |for |sorting |calls? |- |CORRECT |ANSWER✔✔-Urgency
What |is |the |range |of |CAD |Priority |Levels? |- |CORRECT |ANSWER✔✔-Priority |1 |to |Priority |6
According |to |APCO's |Public |Safety |Telecommunicator |course, |__________________ |are |
typically |considered |the |most |hazardous |calls |to |which |a |public |safety |officer |will |respond. |- |
CORRECT |ANSWER✔✔-family |disturbances
ANSWERS
consistent |delivery |- |CORRECT |ANSWER✔✔-over |the |course |of |a |shift |ensure |that |our |pitch, |
volume, |and |speed |of |speech |should |remain |the |same
clear |and |concise |transmission |- |CORRECT |ANSWER✔✔-before |pressing |the |PTT |button |
consider |your |message |and |make |sure |the |information |is |accurate |then |keep |the |message |
simple
limiting |emotions |- |CORRECT |ANSWER✔✔-avoid |making |the |person |n |the |other |end |of |the |
transmission |feel |they |are |the |focus |of |your |feelings
avoiding |voice |clipping |- |CORRECT |ANSWER✔✔-key, |hesitate, |speak. |stop |speaking, |hesitate, |
release |key
Who |is |the |overseer |responsible |for |assigning |and |monitoring |public |safety |telecommunicators
|frequencies? |- |CORRECT |ANSWER✔✔-APCO
What |would |be |a |result |of |having |your |microphone |far |away |from |your |mouth? |- |CORRECT |
ANSWER✔✔-Increased |chance |of |feedback
You |receive |the |following |description |of |an |individual |apprehended |by |an |officer: |AMJ |605 |275
|BLK |BRO. |How |would |you |interpret |this |description? |- |CORRECT |ANSWER✔✔-Asian, |male, |
juvenile, |6 |feet |5 |inches, |275 |lbs, |black |hair, |brown |eyes
You |receive |the |following |description |of |a |vehicle: |GRN |09 |NISSAN |370Z |2 |DOOR |FAST1 |TX. |
Given |this |description, |what |is |the |license |plate |number? |- |CORRECT |ANSWER✔✔-FAST1
,What |is |the |basis |for |the |effectiveness |of |the |communication |cycle? |- |CORRECT |ANSWER✔✔-
Length |of |time |taken |for |feedback |to |be |received |by |the |initial |sender
The |person |to |whom |the |message |is |directed |is |called |the |receiver |or |the |
__________________. |- |CORRECT |ANSWER✔✔-interpreter
The |setting |in |which |the |communication |takes |place |is |referred |to |as |__________________. |- |
CORRECT |ANSWER✔✔-context
Which |type |of |listening |forms |the |basis |of |the |other |four |types |of |listening? |- |CORRECT |
ANSWER✔✔-Discriminative
The |goal |of |__________________ |listening |is |to |be |a |sympathetic |ear |without |being |required |
to |offer |detailed |verbal |responses. |- |CORRECT |ANSWER✔✔-relationship
summarize |- |CORRECT |ANSWER✔✔-serves |as |a |means |to |show |you |have |heard |and |
understood |the |caller
short |interjections |- |CORRECT |ANSWER✔✔-utilized |as |unobtrusive |signals |that |you |are |
listening
relevant |and |clarifying |questions |- |CORRECT |ANSWER✔✔-when |based |on |the |conversation |
these |questions |show |you |have |been |listening
reflecting |words, |thoughts, |fellings |- |CORRECT |ANSWER✔✔-repeating |the |callers |
communication |back |to |them |emphasizing |their |words
,emotional |labeling |- |CORRECT |ANSWER✔✔-attaching |a |tentative |identifier |to |the |emotion |you
|hear |in |the |callers |voice |and |words
effective |pauses |- |CORRECT |ANSWER✔✔-effective |response |to |callers |who |are |engaged |in |
highly |charged |emotional |outbursts
"I" |messages |- |CORRECT |ANSWER✔✔-used |to |tell |your |caller |how |their |actions |are |making |
you |feel |when |they |say |or |do |something
open-ended |questions |- |CORRECT |ANSWER✔✔-allows |us |to |get |the |caller |talking, |bide |for |
more |time, |and |gain |itelligence
Which |type |of |listening |is |listening |for |the |sake |of |pure |enjoyment? |- |CORRECT |ANSWER✔✔-
Appreciative
verbal |communication |- |CORRECT |ANSWER✔✔-use |of |oral |medium |to |convey |the |message; |
personal |in |nature |and |most |effective |in |person
written |communication |- |CORRECT |ANSWER✔✔-useful |for |business |communication |and |
issuing |legal |instructions; |social |media |is |a |medium
nonverbal |communication |- |CORRECT |ANSWER✔✔-mediums |include |the |human |body |and |
tone |of |voice; |mainly |serves |to |reinforce |verbal |messages, |but |can |convey |information |on |its |
own
visual |communication |- |CORRECT |ANSWER✔✔-can |occasionally |replace |verbal |and |nonverbal |
communications; |charts, |graphs, |and |illustrations |are |mediums
Select |the |six |Ws. |- |CORRECT |ANSWER✔✔-Where, |What, |When, |Who, |Why, |Weapons
, Which |of |the |following |help |differentiate |addresses? |- |CORRECT |ANSWER✔✔-All |of |these
What |should |you |ask |of |the |caller |if |they |are |on |an |in-progress |call |with |you? |- |CORRECT |
ANSWER✔✔-Can |you |remain |safely |on |the |line |with |me?
Which |of |these |pieces |of |data |are |included |in |Basic |Reporting |Party |Data? |Select |all |that |apply.
|- |CORRECT |ANSWER✔✔--Name |of |the |caller,
-Caller's |home |address, |
-Caller's |home |phone |number,
-Caller's |status |as |victim, |witness, |or |reporting |on |behalf |of |someone,
-Caller's |date |of |birth,
-Callback |number |if |different |from |the |home |number
You |receive |a |call |from |someone |in |an |active |attack |incident. |They |tell |you |that |the |suspect |
has |a |gun, |and |you |can |hear |shots |in |the |background. |What |is |the |first |question |you |should |
ask |in |order |to |gain |information |about |the |weapon |being |used? |- |CORRECT |ANSWER✔✔-What
|type |of |gun |is |being |used?
The |two |methods |of |questioning |are |__________________ |and |__________________ |
questions. |- |CORRECT |ANSWER✔✔-open-ended; |closed-ended
What |is |the |primary |basis |for |sorting |calls? |- |CORRECT |ANSWER✔✔-Urgency
What |is |the |range |of |CAD |Priority |Levels? |- |CORRECT |ANSWER✔✔-Priority |1 |to |Priority |6
According |to |APCO's |Public |Safety |Telecommunicator |course, |__________________ |are |
typically |considered |the |most |hazardous |calls |to |which |a |public |safety |officer |will |respond. |- |
CORRECT |ANSWER✔✔-family |disturbances
