BUSINESS MANAGEMENT AND
ADMINISTRATION CLUSTER EXAM
QUESTIONS COMPLETE WITH
VERIFIED ANSWERS
\.1. One of the main functions of the legal procedure is to
A. establish laws.
B. enact legislation.
C. resolve disputes.
D. dissolve businesses. - Answer- C
\.2. Marsha wants to invest her savings in a business. However, she wants to protect all of her
personal
assets. Which type of business ownership would be most appropriate for Marsha?
A. Sole proprietorship
B. Franchise
C. Partnership
D. Corporation - Answer- D
\.3. Which of the following statements regarding company policies is true:
A. Company policies identify general company rules.
B. Company policies and procedures are the same thing.
C. Company policies describe emergency measures.
,D. Company policies identify very specific employee actions. - Answer- A
\.4. Before an individual can follow verbal directions, s/he must first be ready to
A. listen.
B. write.
C. speak.
D. understand. - Answer- A
\.5. What is important to do when giving verbal directions to make sure the audience
understands?
A. Maintain eye contact
B. Ask questions
C. Use gestures
D. Explain information - Answer- B
\.6. It is most appropriate for business people to use complex, technical jargon when they are
A. introducing a friend to a business associate.
B. greeting new customers.
C. speaking with coworkers.
D. informally conversing with an acquaintance. - Answer- C
\.7. You have a customer on the phone who always ends up talking about his personal life for far
too long.
Today, he's telling you a long story about his recent vacation. However, you have several other
calls on
the line and tons of work to do. How should you handle this situation?
, A. Tell the customer you don't have time to talk about personal issues, so he should stay on
topic.
B. Tell the caller you're happy to hear about his vacation, but you have to take another call.
C. Transfer the call to someone else who has more time to talk to the customer.
D. Talk to the customer as long as he wants to appear more interested. - Answer- B
\.8. When participating in group discussions, it is often helpful to
A. appoint a leader.
B. try to socialize.
C. interrupt a speaker.
D. be aggressive. - Answer- A
\.9. What should a business employee do before writing an informational message?
A. Identify the audience
B. Plan a response
C. Wait for feedback
D. Select the medium - Answer- A
\.10. Which of the following are characteristics of a well-written executive summary:
A. Error free, simple, and creative
B. Clear, concise, and error free
C. Creative, concise, and informal
D. Concise, informal, and error free - Answer- B
\.11. What information should be included in the recommendations section of an analytical
report?
ADMINISTRATION CLUSTER EXAM
QUESTIONS COMPLETE WITH
VERIFIED ANSWERS
\.1. One of the main functions of the legal procedure is to
A. establish laws.
B. enact legislation.
C. resolve disputes.
D. dissolve businesses. - Answer- C
\.2. Marsha wants to invest her savings in a business. However, she wants to protect all of her
personal
assets. Which type of business ownership would be most appropriate for Marsha?
A. Sole proprietorship
B. Franchise
C. Partnership
D. Corporation - Answer- D
\.3. Which of the following statements regarding company policies is true:
A. Company policies identify general company rules.
B. Company policies and procedures are the same thing.
C. Company policies describe emergency measures.
,D. Company policies identify very specific employee actions. - Answer- A
\.4. Before an individual can follow verbal directions, s/he must first be ready to
A. listen.
B. write.
C. speak.
D. understand. - Answer- A
\.5. What is important to do when giving verbal directions to make sure the audience
understands?
A. Maintain eye contact
B. Ask questions
C. Use gestures
D. Explain information - Answer- B
\.6. It is most appropriate for business people to use complex, technical jargon when they are
A. introducing a friend to a business associate.
B. greeting new customers.
C. speaking with coworkers.
D. informally conversing with an acquaintance. - Answer- C
\.7. You have a customer on the phone who always ends up talking about his personal life for far
too long.
Today, he's telling you a long story about his recent vacation. However, you have several other
calls on
the line and tons of work to do. How should you handle this situation?
, A. Tell the customer you don't have time to talk about personal issues, so he should stay on
topic.
B. Tell the caller you're happy to hear about his vacation, but you have to take another call.
C. Transfer the call to someone else who has more time to talk to the customer.
D. Talk to the customer as long as he wants to appear more interested. - Answer- B
\.8. When participating in group discussions, it is often helpful to
A. appoint a leader.
B. try to socialize.
C. interrupt a speaker.
D. be aggressive. - Answer- A
\.9. What should a business employee do before writing an informational message?
A. Identify the audience
B. Plan a response
C. Wait for feedback
D. Select the medium - Answer- A
\.10. Which of the following are characteristics of a well-written executive summary:
A. Error free, simple, and creative
B. Clear, concise, and error free
C. Creative, concise, and informal
D. Concise, informal, and error free - Answer- B
\.11. What information should be included in the recommendations section of an analytical
report?
