Zendesk Administrator Exam Section 3 -User Experience questions with answers

Zendesk Administrator Exam/ Section 3: |\ |\ |\ |\ |\




User Experience questions with answers
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What is the default language in Zendesk - CORRECT ANSWERS
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✔✔The default language in Zendesk is the language the agents
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see in the agent interface by default ad the end users see in the
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Help Center by default
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How to set the default language for your account? - CORRECT
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ANSWERS ✔✔Click 'Admin'> Settings>Account> Select
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'Localization' tab > beside 'languages' (select a language from
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the drop-down > Click 'Save'
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What two time formats can you choose from in Zendesk -
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CORRECT ANSWERS ✔✔12 hours clock OR 24 hour clock
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True or False: On Professional and Enterprise your staff and end-
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users can set their ow time zone in their user profile - CORRECT
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ANSWERS ✔✔True |\




Which versions of Zendesk offer multiple languages? - CORRECT
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ANSWERS ✔✔Professional and Enterprise offer multiple
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languages


What are Multiple Languages used for? - CORRECT ANSWERS
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✔✔Multiple languages are used to determine the language used
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in the system messages and email notification that are
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generated by your business rules. |\ |\ |\ |\

, If you have ______ _______ or ____ you can enable languages in
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your Help Center and set up your knowledge base to deliver
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content in your supported languages - CORRECT ANSWERS
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✔✔Guide Professional or Enterprise |\ |\ |\




To provide support to multiple languages in Zendesk first you
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have to ____? - CORRECT ANSWERS ✔✔Select the languages you
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would like to support in your instance. Admin>
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settings>account> localization tab> Languages > click |\ |\ |\ |\ |\


'additional languages' > select desired languages and save
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How can you use languages within triggers? - CORRECT
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ANSWERS ✔✔Example: you can create automations or triggers |\ |\ |\ |\ |\ |\ |\ |\


that route tickets through your workflow based on the language
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setting of the requester. |\ |\ |\




True of False: Users cannot change to the language they want in
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the help center when you have enabled languages in your help
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center - CORRECT ANSWERS ✔✔False. The user can select the
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language of choice when this setting is enabled. |\ |\ |\ |\ |\ |\ |\




Where can you set a user's language preference? - CORRECT
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ANSWERS ✔✔You can set a user's language preference in their |\ |\ |\ |\ |\ |\ |\ |\ |\ |\


user profile (this includes both your staff and end-users)
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Which 3 ways can a user's language preference be set? -
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CORRECT ANSWERS ✔✔1. Agents can set their own language |\ |\ |\ |\ |\ |\ |\ |\ |\


preference by editing their profile |\ |\ |\ |\