MPTC LYNNFIELD 2ND ROC FINAL EXAM-
COMMUNICATION SKILLS SET QUESTIONS
WITH COMPLETE SOLUTIONS.
1 of 46
Term
Which answer below is NOT one of the common personality types
identified in Who We Are Lesson?
Give this one a try later!
Influence Dominance
Collaborative Steadiness
, Don't know?
2 of 46
Term
Officer Carter needs to arrest Mr. Boyd on an outstanding warrant.
Mr. Boyd is visibly upset. What should Officer Carter do or say to
determine Mr. Boyd's potential for non-compliance?
Give this one a try later!
Do not explain the reason for your Only ask Joey closed-ended
presence. questions.
Identify and share some Stand over Joey when you talk to
commonalities with Joey. him.
Don't know?
3 of 46
Term
Officer Richards is investigating a possible identity theft crime. The
victim speaks mostly Spanish and very little English. An interpreter
cannot come to the scene for another 2-3 hours. To communicate
effectively, Officer Rchardes should do all of the following, EXCEPT
Give this one a try later!
, Smile when appropriate Increase voice volume
Use words with 1-2 syllables Speak slowly and clearly
Don't know?
4 of 46
Term
To communicate effectively, officers should begin with, and respond
to most citizen encounters using the___.
Give this one a try later!
Parent role Child role
Authoritative role Adult role
Don't know?
COMMUNICATION SKILLS SET QUESTIONS
WITH COMPLETE SOLUTIONS.
1 of 46
Term
Which answer below is NOT one of the common personality types
identified in Who We Are Lesson?
Give this one a try later!
Influence Dominance
Collaborative Steadiness
, Don't know?
2 of 46
Term
Officer Carter needs to arrest Mr. Boyd on an outstanding warrant.
Mr. Boyd is visibly upset. What should Officer Carter do or say to
determine Mr. Boyd's potential for non-compliance?
Give this one a try later!
Do not explain the reason for your Only ask Joey closed-ended
presence. questions.
Identify and share some Stand over Joey when you talk to
commonalities with Joey. him.
Don't know?
3 of 46
Term
Officer Richards is investigating a possible identity theft crime. The
victim speaks mostly Spanish and very little English. An interpreter
cannot come to the scene for another 2-3 hours. To communicate
effectively, Officer Rchardes should do all of the following, EXCEPT
Give this one a try later!
, Smile when appropriate Increase voice volume
Use words with 1-2 syllables Speak slowly and clearly
Don't know?
4 of 46
Term
To communicate effectively, officers should begin with, and respond
to most citizen encounters using the___.
Give this one a try later!
Parent role Child role
Authoritative role Adult role
Don't know?
