HBI CORE COMPETENCY ASSESSMENT
QUESTIONS AND ANSWERS 2025 –
VERIFIED SOLUTIONS || 100%
GUARANTEED PASS <RECENT VERSION>
Section 1: Communication Skills
1. What is the most critical element of active listening?
a) Taking detailed notes
b) Preparing your response while the other person is talking
c) Providing feedback to show understanding
d) Finishing the speaker's sentences
2. When communicating complex information, you should:
a) Use as much technical jargon as possible to show expertise
b) Assume the audience will ask questions if they don't understand
c) Tailor the message to the audience's level of understanding
d) Send a detailed email to avoid a meeting
3. A primary benefit of assertive communication is:
a) You always get your way
b) It respects both your rights and the rights of others
c) It avoids all conflict
d) It is the fastest way to communicate
4. Non-verbal communication includes:
a) The words you choose
b) Body language, tone of voice, and eye contact
c) The length of your email
d) The software you use to communicate
5. The purpose of a "communication plan" in a project is to:
a) Restrict the flow of information
b) Ensure the right information gets to the right people at the right time
, c) Create more meetings
d) Replace formal documentation
Section 2: Teamwork & Collaboration
6. In a team, a person who focuses on group processes and relationships is
fulfilling which role?
a) Task Specialist
b) Team Builder
c) Challenger
d) Individual Contributor
7. The best way to handle conflict within a team is to:
a) Ignore it and hope it resolves itself
b) Address it openly and focus on the issue, not the person
c) Immediately escalate it to a manager
d) Side with the most senior team member
8. Psychological safety in a team means:
a) There is no criticism allowed
b) Team members feel safe to take risks and be vulnerable without fear of
embarrassment
c) Everyone always agrees
d) The team is protected from external stakeholders
9. A key benefit of diversity in a team is:
a) Faster decision-making
b) A wider range of perspectives and innovative ideas
c) Fewer disagreements
d) Simplified communication
10.When a team member is not contributing their fair share, the first step
should be to:
a) Complain about them to other teammates
b) Have a private, respectful conversation with them to understand why
c) Report them to HR immediately
d) Publicly call them out in a meeting
, Section 3: Problem-Solving & Decision Making
11.The first step in a structured problem-solving process is typically:
a) Brainstorming solutions
b) Implementing a fix
c) Defining and identifying the root cause of the problem
d) Delegating the task
12.A SWOT analysis examines:
a) Salary, Wages, Overtime, Taxes
b) Strengths, Weaknesses, Opportunities, Threats
c) Scope, Workload, Objectives, Timeline
d) Software, Hardware, Output, Technology
13.What is the main goal of a "Five Whys" analysis?
a) To find five different solutions
b) To assign blame to five people
c) To drill down to the root cause of a problem
d) To identify five symptoms of a problem
14.When making a data-driven decision, the most important factor is:
a) The speed of the decision
b) The quality and relevance of the data
c) The opinion of the highest-paid person
d) The cost of data collection
15.A key principle of effective brainstorming is:
a) Critiquing each idea as it is presented
b) Focusing on a few high-quality ideas only
c) Withholding judgment to encourage a free flow of ideas
d) Only allowing managers to contribute ideas
Section 4: Adaptability & Change Management
16.An adaptable employee is best described as someone who:
a) Resists changes to established processes
b) Becomes stressed by any deviation from the plan
QUESTIONS AND ANSWERS 2025 –
VERIFIED SOLUTIONS || 100%
GUARANTEED PASS <RECENT VERSION>
Section 1: Communication Skills
1. What is the most critical element of active listening?
a) Taking detailed notes
b) Preparing your response while the other person is talking
c) Providing feedback to show understanding
d) Finishing the speaker's sentences
2. When communicating complex information, you should:
a) Use as much technical jargon as possible to show expertise
b) Assume the audience will ask questions if they don't understand
c) Tailor the message to the audience's level of understanding
d) Send a detailed email to avoid a meeting
3. A primary benefit of assertive communication is:
a) You always get your way
b) It respects both your rights and the rights of others
c) It avoids all conflict
d) It is the fastest way to communicate
4. Non-verbal communication includes:
a) The words you choose
b) Body language, tone of voice, and eye contact
c) The length of your email
d) The software you use to communicate
5. The purpose of a "communication plan" in a project is to:
a) Restrict the flow of information
b) Ensure the right information gets to the right people at the right time
, c) Create more meetings
d) Replace formal documentation
Section 2: Teamwork & Collaboration
6. In a team, a person who focuses on group processes and relationships is
fulfilling which role?
a) Task Specialist
b) Team Builder
c) Challenger
d) Individual Contributor
7. The best way to handle conflict within a team is to:
a) Ignore it and hope it resolves itself
b) Address it openly and focus on the issue, not the person
c) Immediately escalate it to a manager
d) Side with the most senior team member
8. Psychological safety in a team means:
a) There is no criticism allowed
b) Team members feel safe to take risks and be vulnerable without fear of
embarrassment
c) Everyone always agrees
d) The team is protected from external stakeholders
9. A key benefit of diversity in a team is:
a) Faster decision-making
b) A wider range of perspectives and innovative ideas
c) Fewer disagreements
d) Simplified communication
10.When a team member is not contributing their fair share, the first step
should be to:
a) Complain about them to other teammates
b) Have a private, respectful conversation with them to understand why
c) Report them to HR immediately
d) Publicly call them out in a meeting
, Section 3: Problem-Solving & Decision Making
11.The first step in a structured problem-solving process is typically:
a) Brainstorming solutions
b) Implementing a fix
c) Defining and identifying the root cause of the problem
d) Delegating the task
12.A SWOT analysis examines:
a) Salary, Wages, Overtime, Taxes
b) Strengths, Weaknesses, Opportunities, Threats
c) Scope, Workload, Objectives, Timeline
d) Software, Hardware, Output, Technology
13.What is the main goal of a "Five Whys" analysis?
a) To find five different solutions
b) To assign blame to five people
c) To drill down to the root cause of a problem
d) To identify five symptoms of a problem
14.When making a data-driven decision, the most important factor is:
a) The speed of the decision
b) The quality and relevance of the data
c) The opinion of the highest-paid person
d) The cost of data collection
15.A key principle of effective brainstorming is:
a) Critiquing each idea as it is presented
b) Focusing on a few high-quality ideas only
c) Withholding judgment to encourage a free flow of ideas
d) Only allowing managers to contribute ideas
Section 4: Adaptability & Change Management
16.An adaptable employee is best described as someone who:
a) Resists changes to established processes
b) Becomes stressed by any deviation from the plan
