AND SOLUTIONS GRADED A+ TIP
✔✔trading up - ✔✔adding value to the product (or line) through additional features or
higher-quality materials
✔✔trading down - ✔✔reducing a product's number of features, quality, or price
✔✔branding - ✔✔an organization uses a name, phrase, design, symbols, or
combination of these to identify its products and distinguish them from those of
competitors
✔✔brand equity - ✔✔the added value a brand name gives to a product beyond the
functional benefits provided
✔✔multiproduct branding - ✔✔a company uses one name for all its products in a
product class (makes product line extension possible)
✔✔subbranding - ✔✔combines a corporate or family brand with a new brand, to
distinguish a part of its product line from others
✔✔brand extension - ✔✔the practice of using a current brand name to enter a different
product class
✔✔co-branding - ✔✔practice of pairing 2+ strong brands to facilitate the marketing of a
joint product/ service for mutual benefit
✔✔brand dilution - ✔✔when consumers no longer associate a brand with a specific
product or highly similar set of products and start thinking less of the brand
✔✔product line extension - ✔✔practice of using a current brand name to enter a new
market segment in its product class
✔✔mixed branding - ✔✔a firm markets products under its own name and that of a
reseller because the segment attracted to the reseller is different from its own market
✔✔crossing the chasm - ✔✔attracting the early majority is critical to new product
success
✔✔factors affecting the speed of adoption - ✔✔compatibility, trialibility, relative
advantage, product complexity, perceived risk
✔✔functional aspects of brands - ✔✔quality, consistency, convenience
, ✔✔emotional aspects of brands - ✔✔personality, values, trust, confidence
✔✔promotion - ✔✔marketing communication to a target audience
✔✔5 elements of the promotion mix - ✔✔advertising, sales promotion, public relations,
personal selling, direct marketing
✔✔promotion is used to: - ✔✔inform buyers, persuade perspective buyers, and remind
current buyers
✔✔differential advantage - ✔✔communicate uniqueness that's perceived by the target
market as superior to the competition
✔✔price elasticity - ✔✔refers to consumers' responsiveness or sensitivity to changes in
price
✔✔neutral price elasticity - ✔✔proportional responsiveness (10%)
✔✔elastic price elasticity - ✔✔more responsive to price change (>10%)
✔✔inelastic price elasticity - ✔✔less responsive to price change (<10%)
✔✔push strategy - ✔✔Directing the marketing mix to channel members to gain their
cooperation in ordering and stocking the product. Goal is to get channel members to
push a product to their consumers (low consumer involvement, low differentiation, weak
brand equity)
✔✔pull strategy - ✔✔Directing the marketing mix at ultimate consumers to encourage
them to ask the retailer for the product. (high consumer involvement, high differentiation,
strong brand equity)
✔✔product/ service advertising - ✔✔to help sell a good or service
✔✔institutional advertising - ✔✔to build goodwill or brand image
✔✔types of emotional appeals - ✔✔fear, humor, sex
✔✔Puffery - ✔✔promo statements and claims that express subjective views which no
reasonable person would take literally
✔✔deception - ✔✔a material representation, omission or practice that is likely to
mislead the reasonable consumer