WGU D336 exam with verified ANSWERS

WGU D336 exam with verified ANSWERS |\ |\ |\ |\ |\




Service management - CORRECT ANSWERS ✔✔A set of
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specialized orgnaizational capabilities for enabling value to|\ |\ |\ |\ |\ |\ |\


customers in the form of services. |\ |\ |\ |\ |\




Value - CORRECT ANSWERS ✔✔The percieved benefits,
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usefulness and importnace of something |\ |\ |\ |\




User - CORRECT ANSWERS ✔✔A person who uses the service
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Customer - CORRECT ANSWERS ✔✔Defines requirements for
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services


Sponsor - CORRECT ANSWERS ✔✔Authorizes budgets for services
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Supplier - CORRECT ANSWERS ✔✔External partner who provides
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services to the orgnaization |\ |\ |\




Organization - CORRECT ANSWERS ✔✔A group of people that has |\ |\ |\ |\ |\ |\ |\ |\ |\


its own functions, responsibilities, and authorities to achieve
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specific objectives. |\




Service - CORRECT ANSWERS ✔✔The means of enabling value
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co-creation by facilitating outcomes that customers want to |\ |\ |\ |\ |\ |\ |\ |\


achieve without the customer having to manage specific costs
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and risks.|\

, Product - CORRECT ANSWERS ✔✔Configuration of resources,
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created by the orgnaization, that will be potentially valuable to
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customers.


Service offering - CORRECT ANSWERS ✔✔A specific mix of
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services and products sold to a specific customer
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Goods - CORRECT ANSWERS ✔✔Ownership is transferred to
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customer


Access to resources - CORRECT ANSWERS ✔✔customer is allowed
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to use it
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Service actions - CORRECT ANSWERS ✔✔Things the service
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provider does for the customer |\ |\ |\ |\




Output - CORRECT ANSWERS ✔✔A tangible or intangible
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deliverable of an activity |\ |\ |\




Outcome - CORRECT ANSWERS ✔✔A result for a stakeholder
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enabled by one or more outputs |\ |\ |\ |\ |\




Cost - CORRECT ANSWERS ✔✔Can be removed from the
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customer and can be imposed on the customer|\ |\ |\ |\ |\ |\ |\




Risk - CORRECT ANSWERS ✔✔Uncertainty of outcome.
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