WVU BCOR 370 FINAL exam with answers

WVU BCOR 370 FINAL exam with answers
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Motivation - CORRECT ANSWERS ✔✔Process by which behavior is:
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a) Energized - how hard a person works
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b) Directed - what a person does
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c) Maintained - how long a person works
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What are the six steps of the Motivation Process - CORRECT
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ANSWERS ✔✔1. Unsatisfied Needs |\ |\ |\




2. Tension|\




3. Drives |\




4. Behavior
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5. Satisfied Needs
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6. Reduction of Tension
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Douglas McGregor - CORRECT ANSWERS ✔✔Basic human nature;
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2 theories of motivation.
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Theory X - CORRECT ANSWERS ✔✔average person has little
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ambition, dislikes work, avoids responsibility.
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Theory Y - CORRECT ANSWERS ✔✔Self-directed, enjoys work,
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accepts responsibility. |\

,What is the best theory for basic human nature? - CORRECT
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ANSWERS ✔✔Theory Y |\ |\




Maslow's Hierarchy of Needs - CORRECT ANSWERS ✔✔Academics
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do not like it because it can not be tested.
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1. Self Actualization
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2. Esteem
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3. Social
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4. Safety
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5. Physiological
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Hertzberg's Two Factors - CORRECT ANSWERS ✔✔1. Hygiene
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Factors - Company policies, quality of supervision, relations with
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others, personal life, rate of pay, job security, working conditions.
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2. Motivational Factors - Achievement, career development,
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personal growth, job interest, recognition, responsibility.
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Equity Theory - CORRECT ANSWERS ✔✔Based on perceptions of
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fairness. Perceived inequalities can cause certain behaviors.
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Change in inputs - CORRECT ANSWERS ✔✔Work Less
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Attempts to change outcomes - CORRECT ANSWERS ✔✔Ask for
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raise

, Cognitive Reevaluation - CORRECT ANSWERS ✔✔Employee
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causing problems or with bad attitude could be from perceiving
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the situation as being unfair; manager can help them see
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why/how it is fair.
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Victor Veroom - CORRECT ANSWERS ✔✔Invented the Expectancy
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Theory.


Expectancy Theory - CORRECT ANSWERS ✔✔The extend to which
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someone will be motivated is dependent on three subjective
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relationships. |\




A-> Effort Performance Linkage
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B-> Performance Reward Linkage
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C-> Attractiveness
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Fields of Experience - CORRECT ANSWERS ✔✔Source/ sender ->
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Encoding -> Channel (message) <- Decoding <- Receiver/
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Audience.


Noise - CORRECT ANSWERS ✔✔Anything that can disrupt the
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communication process whether internal or external in source. |\ |\ |\ |\ |\ |\ |\




Feedback Loop - CORRECT ANSWERS ✔✔Offers clarification
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Nonverbal Communication - CORRECT ANSWERS ✔✔90% of all
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communication