SERVING IT RIGHT MANUAL QUESTIONS AND
SOLUTIONS 2025/2026 ALL GRADED A+
✔✔True or false: You cannot serve two drinks to a patron if they already have one in
front of them. - ✔✔true
✔✔Are drinking games legal? - ✔✔No
✔✔True or false: you are given the right to refuse to sell or serve liquor - ✔✔true. In
fact, if you do not refuse to sell or serve liquor to minors and to intoxicated patrons, you
are breaking the law.
✔✔if you feel a patron is approaching intoxication you can use stalling tactics like: -
✔✔offering food, water, non-alcoholic beverages, or suggesting to participate in other
activities
✔✔Procedures for refusing service - ✔✔1. Alert a back-up. You may need help dealing
with a patron at the time, and you may need a witness later. Don't forget to note the
back-up's name when you complete the incident report.
2. Talk privately and directly to the patron when you have to refuse service. Use the
patron's name, if you know it.
3. Express regret. You're sorry you can't sell to or serve the patron, but it's the law. You
aren't allowed to sell or serve more.
4. Explain that you are concerned for the patron's safety.
5. Be ready to call your back-up, the manager, security personnel or the police if the
situation gets out of control.
6. Notify all other staff members that you have refused service, so that they can make
sure not to sell to or serve the patron.
7. Take away any liquor from a patron who is trying to walk out of a service
establishment.
✔✔do you have a responsibility to help get patrons home safely? - ✔✔Yes, since you
served them alcohol you are liable for them afterwards.
✔✔Gambling causes problems for what % of canadians? - ✔✔up to 2% of Canadian
adults experience serious problems with their gambling. Up to an additional 5% of
adults experience moderate problems with their gambling.
✔✔Responsible gambling looks like what? - ✔✔Limit of amount of money spent on the
activity etc
✔✔examples of responsible gambling - ✔✔• Set money and time limits on their
gambling, and stick to those limits
• Gamble with money they can afford to lose
• Don't think of gambling as a way to make money
, • Accept losses as part of the game
• Know that gambling is an entertainment choice that costs money
• Often gamble with other people
• Are able to interact and react to the environment while they play
• Don't gamble when they are depressed or upset
✔✔true or false: VLT's are all random and there is nothing a patron can do to influence
them winning any money - ✔✔true
✔✔what are the two things that randomness ensures? - ✔✔• Patrons never know what
result is coming.
• The machines are fair, since the likelihood of winning (and losing) is always the same.
✔✔house advantage ensures what? - ✔✔that the machines are profitable
✔✔House advantage of what %? - ✔✔7%. the machine keeps 7% of every dollar
wagered over a period of time
✔✔what are a few common myths about VLT machines? - ✔✔Some VLT and slot
machines are luckier and more likely to pay out. Playing a machine that has not paid out
for a while increases your chances of winning. VLTs and slot machines pay out more at
certain times of the day, night, week or month. VLT site owners can adjust their VLT
payout to make more money or attract more business. Your chances improve if you bet
max credits. You can improve your chances of winning by pressing the buttons or
touching the screen in a certain way.
✔✔what are a few truths about a slot machine? - ✔✔all VLT's and slot machines are
random and equally likely to pay out or not pay out. A VLT or slot machine will pay out
when the random number generator stops on a winning symbol, whether it has paid out
recently or not. The random number generator is the only thing that affects when VLTs
and slot machines pay out. VLT house advantage limits are set in law and each
machine is programmed accordingly when it is installed. The house advantage does not
fluctuate and site owners cannot change it. The outcomes on VLT and slot machine
games are determined by the random number generator, not by how much you bet. The
machines are random. There is nothing you can do to improve your chances of winning.
✔✔true or false: Some patrons have trouble controlling their gambling, and it causes
problems in their lives - ✔✔true
✔✔Gambling problems can affect who - ✔✔anyone regardless of age, gender, ethnicity
or financial situation
✔✔what are some visible signs as a server you can notice about someone gambling? -
✔✔Playing for long periods without breaks
• Spending large amounts or increasingly larger amounts of time and/or money
SOLUTIONS 2025/2026 ALL GRADED A+
✔✔True or false: You cannot serve two drinks to a patron if they already have one in
front of them. - ✔✔true
✔✔Are drinking games legal? - ✔✔No
✔✔True or false: you are given the right to refuse to sell or serve liquor - ✔✔true. In
fact, if you do not refuse to sell or serve liquor to minors and to intoxicated patrons, you
are breaking the law.
✔✔if you feel a patron is approaching intoxication you can use stalling tactics like: -
✔✔offering food, water, non-alcoholic beverages, or suggesting to participate in other
activities
✔✔Procedures for refusing service - ✔✔1. Alert a back-up. You may need help dealing
with a patron at the time, and you may need a witness later. Don't forget to note the
back-up's name when you complete the incident report.
2. Talk privately and directly to the patron when you have to refuse service. Use the
patron's name, if you know it.
3. Express regret. You're sorry you can't sell to or serve the patron, but it's the law. You
aren't allowed to sell or serve more.
4. Explain that you are concerned for the patron's safety.
5. Be ready to call your back-up, the manager, security personnel or the police if the
situation gets out of control.
6. Notify all other staff members that you have refused service, so that they can make
sure not to sell to or serve the patron.
7. Take away any liquor from a patron who is trying to walk out of a service
establishment.
✔✔do you have a responsibility to help get patrons home safely? - ✔✔Yes, since you
served them alcohol you are liable for them afterwards.
✔✔Gambling causes problems for what % of canadians? - ✔✔up to 2% of Canadian
adults experience serious problems with their gambling. Up to an additional 5% of
adults experience moderate problems with their gambling.
✔✔Responsible gambling looks like what? - ✔✔Limit of amount of money spent on the
activity etc
✔✔examples of responsible gambling - ✔✔• Set money and time limits on their
gambling, and stick to those limits
• Gamble with money they can afford to lose
• Don't think of gambling as a way to make money
, • Accept losses as part of the game
• Know that gambling is an entertainment choice that costs money
• Often gamble with other people
• Are able to interact and react to the environment while they play
• Don't gamble when they are depressed or upset
✔✔true or false: VLT's are all random and there is nothing a patron can do to influence
them winning any money - ✔✔true
✔✔what are the two things that randomness ensures? - ✔✔• Patrons never know what
result is coming.
• The machines are fair, since the likelihood of winning (and losing) is always the same.
✔✔house advantage ensures what? - ✔✔that the machines are profitable
✔✔House advantage of what %? - ✔✔7%. the machine keeps 7% of every dollar
wagered over a period of time
✔✔what are a few common myths about VLT machines? - ✔✔Some VLT and slot
machines are luckier and more likely to pay out. Playing a machine that has not paid out
for a while increases your chances of winning. VLTs and slot machines pay out more at
certain times of the day, night, week or month. VLT site owners can adjust their VLT
payout to make more money or attract more business. Your chances improve if you bet
max credits. You can improve your chances of winning by pressing the buttons or
touching the screen in a certain way.
✔✔what are a few truths about a slot machine? - ✔✔all VLT's and slot machines are
random and equally likely to pay out or not pay out. A VLT or slot machine will pay out
when the random number generator stops on a winning symbol, whether it has paid out
recently or not. The random number generator is the only thing that affects when VLTs
and slot machines pay out. VLT house advantage limits are set in law and each
machine is programmed accordingly when it is installed. The house advantage does not
fluctuate and site owners cannot change it. The outcomes on VLT and slot machine
games are determined by the random number generator, not by how much you bet. The
machines are random. There is nothing you can do to improve your chances of winning.
✔✔true or false: Some patrons have trouble controlling their gambling, and it causes
problems in their lives - ✔✔true
✔✔Gambling problems can affect who - ✔✔anyone regardless of age, gender, ethnicity
or financial situation
✔✔what are some visible signs as a server you can notice about someone gambling? -
✔✔Playing for long periods without breaks
• Spending large amounts or increasingly larger amounts of time and/or money
