PNC IV - Exam 1 questions and correct
answers
Stage 1-Unfreezing - correct answer ✔✔ 1. Gather Data
2. Accurately diagnose problem
3.Decide if change is needed
4. Make other aware of need for change; do not proceed to stage 2 until the status quo has
been disrupted and the need for change is perceived by others.
Stage 2-Movement - correct answer ✔✔ 1. Develop plan
2. Set goals and objectives
3.ID areas of support and resistance
4. Include everyone who will be affected by the change in its planning.
5. Set target dates
6. Develop appropriate strategies
7. Implement the change
8. Be available to support others and offer encouragement through change
9. Use strategies for overcoming resistance to change
10. Evaluate the change
11. Modify the change, if necessary
Stage 3- Refreezing - correct answer ✔✔ Support others so that the changes continue.
7 things leaders do to help people change - correct answer ✔✔ 1. Inspire others
2. Noticing Problems
, 3. Providing a clear goal
4. Challenging standard approaches
5. Build trust in your judgement
6. Having Courage
7. Make changes a priority
You are the nurse manager of a medical-surgical unit that is in need of change in staffing
rotation patters, which will lead to major changes in how the unit is staffed. According to Lewis
change theory, what forces are in play to enact these changes?
A. Refreezing forces
B. Restraining forces
c. Freezing forces
D. Driving forces - correct answer ✔✔ D. Driving forces
A single parent is raising two children and relying on public transportation, is determined to
become a registered nurse. What are the restraining forces in this situation? (select all that
apply)
A. Being a single mother
B. Student success center established within the nursing department
c. Stress of being away from children
D. Relying on public transportation
E. An advancement in medicine - correct answer ✔✔ A. Being a single mother
C. stress of being away from children
D. Relying on public transportation
The unit manager of a medical- surgical unit is transitioning the unit to electronic charting.
According to Lewis model, which of the following roles describes you as the change agent?
answers
Stage 1-Unfreezing - correct answer ✔✔ 1. Gather Data
2. Accurately diagnose problem
3.Decide if change is needed
4. Make other aware of need for change; do not proceed to stage 2 until the status quo has
been disrupted and the need for change is perceived by others.
Stage 2-Movement - correct answer ✔✔ 1. Develop plan
2. Set goals and objectives
3.ID areas of support and resistance
4. Include everyone who will be affected by the change in its planning.
5. Set target dates
6. Develop appropriate strategies
7. Implement the change
8. Be available to support others and offer encouragement through change
9. Use strategies for overcoming resistance to change
10. Evaluate the change
11. Modify the change, if necessary
Stage 3- Refreezing - correct answer ✔✔ Support others so that the changes continue.
7 things leaders do to help people change - correct answer ✔✔ 1. Inspire others
2. Noticing Problems
, 3. Providing a clear goal
4. Challenging standard approaches
5. Build trust in your judgement
6. Having Courage
7. Make changes a priority
You are the nurse manager of a medical-surgical unit that is in need of change in staffing
rotation patters, which will lead to major changes in how the unit is staffed. According to Lewis
change theory, what forces are in play to enact these changes?
A. Refreezing forces
B. Restraining forces
c. Freezing forces
D. Driving forces - correct answer ✔✔ D. Driving forces
A single parent is raising two children and relying on public transportation, is determined to
become a registered nurse. What are the restraining forces in this situation? (select all that
apply)
A. Being a single mother
B. Student success center established within the nursing department
c. Stress of being away from children
D. Relying on public transportation
E. An advancement in medicine - correct answer ✔✔ A. Being a single mother
C. stress of being away from children
D. Relying on public transportation
The unit manager of a medical- surgical unit is transitioning the unit to electronic charting.
According to Lewis model, which of the following roles describes you as the change agent?
