PGA PGM 3.0 - Level 3 Practice
Questions and Answers
When should a manager address performance gaps if an issue arises regarding a
performer's work? - Correct answer-If a gap arises, address the gap as soon as
possible.
How should the complexity of a task be handled if a performer is learning
something new? - Correct answer-Start simply, basics first.
What expectations should a manager's performance standards reflect? - Correct
answer-Quality, timeliness, and initiative
What element of the performance system describes the job task? - Correct answer-
Performance expectations
What is the recommended guideline a manager should use if an employee's actual
performance differs from expected performance? - Correct answer-The
performance system
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,How should resources be allocated to avoid overwhelming a performer? - Correct
answer-Make performer aware of available recourses. Involve performer in
allocation.
What types of resources are needed to carry out the facility's mission and financial
goals? - Correct answer-Material, physical, human, financial, and time based
The golf shop merchandise operation is underperforming to revenue projections
and inventory management challenges are occurring. What type of resources could
best resolve these problems? - Correct answer-Material, physical, and human
Which element of the performance system is being utilized when managers
communicate the information needed for a performer to complete a task? - Correct
answer-Performance expectations
Why would an audible thermometer need to be used to identify the appropriate
temperature of food related to input? - Correct answer-Audible thermometer is cue
for action. Input is signal for action. Consists of cues that are presented in the
system.
A hydraulic leak is discovered when using a triplex mower on the greens. What
type of input amplifier can be implemented to minimize the problem? - Correct
answer-Provide on the spot coaching, develop a checklist, or job aide that is easily
accessible
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, What is defined as the information, circumstances, or events that signal a
performer to tale the appropriate action? - Correct answer-Input
When conducting a junior event, twenty juniors pre-registered and forty-five
attended on the day of the event. This prompted the facility to increase the
professional staff by two teachers to accommodate the volume of juniors. In this
example, what type of input signaled appropriate action? - Correct answer-
Circumstance
What should a manager do when a performer has difficulty recognizing when to
take action on a specific task? - Correct answer-The manager may need to amplify
the input to make sure that is it noticed.
What type of consequence happens when a chef experiences gratification after
presenting an elegant surf and turf dinner during the ladies' member-guest event? -
Correct answer-Internal (psychological)
A team member who set the hole locations accurately and efficiently is assigned to
routinely complete this maintenance task. What is the potential result of this
situation. - Correct answer-Positive consequence
An employee is repeatedly late for the morning shift. The supervisor reassigns this
person to the afternoon shift. What is the problem with this scheduling adjustment?
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
Questions and Answers
When should a manager address performance gaps if an issue arises regarding a
performer's work? - Correct answer-If a gap arises, address the gap as soon as
possible.
How should the complexity of a task be handled if a performer is learning
something new? - Correct answer-Start simply, basics first.
What expectations should a manager's performance standards reflect? - Correct
answer-Quality, timeliness, and initiative
What element of the performance system describes the job task? - Correct answer-
Performance expectations
What is the recommended guideline a manager should use if an employee's actual
performance differs from expected performance? - Correct answer-The
performance system
©COPYRIGHT 2025, ALL RIGHTS RESERVED 1
,How should resources be allocated to avoid overwhelming a performer? - Correct
answer-Make performer aware of available recourses. Involve performer in
allocation.
What types of resources are needed to carry out the facility's mission and financial
goals? - Correct answer-Material, physical, human, financial, and time based
The golf shop merchandise operation is underperforming to revenue projections
and inventory management challenges are occurring. What type of resources could
best resolve these problems? - Correct answer-Material, physical, and human
Which element of the performance system is being utilized when managers
communicate the information needed for a performer to complete a task? - Correct
answer-Performance expectations
Why would an audible thermometer need to be used to identify the appropriate
temperature of food related to input? - Correct answer-Audible thermometer is cue
for action. Input is signal for action. Consists of cues that are presented in the
system.
A hydraulic leak is discovered when using a triplex mower on the greens. What
type of input amplifier can be implemented to minimize the problem? - Correct
answer-Provide on the spot coaching, develop a checklist, or job aide that is easily
accessible
©COPYRIGHT 2025, ALL RIGHTS RESERVED 2
, What is defined as the information, circumstances, or events that signal a
performer to tale the appropriate action? - Correct answer-Input
When conducting a junior event, twenty juniors pre-registered and forty-five
attended on the day of the event. This prompted the facility to increase the
professional staff by two teachers to accommodate the volume of juniors. In this
example, what type of input signaled appropriate action? - Correct answer-
Circumstance
What should a manager do when a performer has difficulty recognizing when to
take action on a specific task? - Correct answer-The manager may need to amplify
the input to make sure that is it noticed.
What type of consequence happens when a chef experiences gratification after
presenting an elegant surf and turf dinner during the ladies' member-guest event? -
Correct answer-Internal (psychological)
A team member who set the hole locations accurately and efficiently is assigned to
routinely complete this maintenance task. What is the potential result of this
situation. - Correct answer-Positive consequence
An employee is repeatedly late for the morning shift. The supervisor reassigns this
person to the afternoon shift. What is the problem with this scheduling adjustment?
©COPYRIGHT 2025, ALL RIGHTS RESERVED 3
