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CCM CERTIFICATION EXAM CHAPTER 2: PSYCHOSOCIAL CONCEPTS AND SUPPORT WITH ALL CORRECT & 100% VERIFIED ANSWERS|ALREADY GRADED A+

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CCM CERTIFICATION EXAM CHAPTER 2: PSYCHOSOCIAL CONCEPTS AND SUPPORT WITH ALL CORRECT & 100% VERIFIED ANSWERS|ALREADY GRADED A+

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CCM - Certified In Conflict Manager
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CCM CERTIFICATION EXAM CHAPTER 2: PSYCHOSOCIAL
CONCEPTS AND SUPPORT WITH ALL CORRECT & 100%
VERIFIED ANSWERS|ALREADY GRADED A+

What are the 7 types of abuse? ✔Correct Answer-1. Physical

2. Sexual

3. Emotional - verbal or non-verbal; isolation

4. Financial - illegal use of money, assets or property

5. Neglect - failure or inability to provide obligations

6. Abandonment - desertion

7. Self Neglect - individual's behaviors that adversely affect the patient's health or safety



What is a change agent illness? ✔Correct Answer-Any illness that affects an individuals life in a
physical, social, or psychological way, and result in loss, anger, fear, anxiety, depression, dependency,
and loss of self respect, social status or independence



What are the 6 stages of change? ✔Correct Answer-1. Precontemplation

2. Contemplation

3. Preparation

4. Action

5. Maintenance

6. Termination



What is the Transtheoretical Model/Theory? ✔Correct Answer-Also known as the Stages of Change
Model, it determines a person's willingness to develop and act upon new and more healthy behavior.



What are the 4 core concepts of the Transtheoretical Model/Theory developed in 1977? ✔Correct
Answer-1. Stages of Change

2. Change Process

3. Decisional balance

4. Self-efficacy

(Health action process is a theory that adds goal setting and goal pursuit to the above)

, Approximately how many Americans suffer from some form of behavioral and mental health
disorder? ✔Correct Answer-25% -- and 50% of patients with complex medical conditions



What are the 3 categories of substance use? ✔Correct Answer-1. Substance use

2. Substance abuse

3. Substance addiction



What does Dual Diagnosis mean? ✔Correct Answer-Patient who is mentally ill and has substance
abuse issues or a patient who has an intellectual disability and mental illness.



What are the elements of gender health? ✔Correct Answer-1. Sexual orientation - the gender to
which a person is sexually attracted

2. Gender expression - gender appearance expressed by behavior, social role, mannerisms, and
clothing choices

3. Gender identity- gender with which the person identifies



What is Patient Activation? ✔Correct Answer-The ability of the patient to express health concerns,
to adequately question, and develop skills needed to collaborate with health care providers



What are the 4 Levels of Patient Activation? ✔Correct Answer-1. Level 1 - patient is overwhelmed
and disengaged, remains passive and leaves health care professionals in charge

2. Level 2 - Patient has increased awareness and can set simple goals but lacks adequate knowledge

3. Level 3 - Patient feels like a part of the health team and begins to take action while building skills

4. Level 4 - Patient realizes the importance of self management and remains goal oriented by may
falter



What is patient empowerment? ✔Correct Answer-The ability of the patient to speak on his or her
own behalf, to participate in health decisions, and manage personal healthcare to the maximal
degree



What is self care management? ✔Correct Answer-Involves active participation of the patient in his
treatment of chronic illness or disability - activities include intentional action and intentional
inaction, taking control and responsibility for self, develop coping skills, managing emotions, setting
goals and changing behaviors.

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