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1. An employee was recently promoted to an executive level management po-
sition in an organization. Which type of planning will this employee manage in
this new role?

Tactical
Strategic
Operational
Contingency: strategic
2. A manager is asked to initiate activities that will support environmental scan-
ning. Which activity should be used by this manager for this purpose?

Reviewing production
Monitoring competitors
Setting the advertising budget
Implementing a new program: monitoring competitors
3. A manager, who is acting as an internal consultant, is asked for a product
recommendation. Which activity is this manager performing?

Overseeing the work of subordinates
Coordinating work with several departments
Developing a comprehensive long-range plan
Determining appropriate software to be purchased: Determining appropriate software to be
purchased
4. A manager is responsible for controlling and overseeing a small company.
Which management attribute is needed to undertake this set of responsibili-
ties?

Risk-taker
Changemaker
Visionary
Resource allocator: Resource allocator




, Test WGU
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5. The chief operating officer (COO) of an organization understands how the
various parts of the system are interdependent. The COO also recognizes how
the smooth operation of the organization produces value for customers. Which
type of leadership skill is being illustrated by this COO?

Technical
Conceptual
Interpersonal
Problem-solving: conceptual
6. A professional is widely recognized in an organization as an effective leader
based on a track record of effective interaction with all staff members. The
professional consistently handles any situation, positive or negative, that may
evolve and does so without using systematic rewards or punishments. Which
theory of leadership describes this professional's effectiveness as a manager?

trait
behavioral
contingency
transactional: behavioral
7. A manager is focused on how well employees work together as a unit. Which
attribute of leadership is this manager exhibiting?

Influencing change
Developing relationships
Specifying the bottom line
Creating strategic direction: developing relationships
8. A chief executive officer (CEO) wants all future decisions to be made by only
a few of the senior managers and then passed down to the employees. Which
type of organizational structure does this CEO want to put in place?

Matrix
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