TIPS EXAM QUESTIONS AND ANSWERS
VERIFIED 100% CORRECT
Why is it important to avoid judging or threatening your guests?
You do not want to escalate the situation.
You want to make sure you get a good tip.
You want to encourage repeat business.
You do not know the guests well enough to make any judgments about them. -
ANSWERS You do not want to escalate the situation.
Which of the following is NOT an intoxication rate factor?
Strength of the drink
Rate of consumption
Type of alcohol (beer, wine, liquor)
Size of the guest - ANSWERS Strength of the drink
What is your best tool for determining a guest's visible level of intoxication?
Blood Alcohol Content (BAC)
Intoxication rate factors
Behavioral cues
Tolerance - ANSWERS
Why is it important to call for assistance if a guest is not cooperative? Select all that
apply.
It is not your job to deal with unruly guests.
It allows you to continue to serve the other guests.
It buys you time and provides a second outlet for the problem guest.
It sends a clear message to the guest that he or she is wrong. - ANSWERS It buys you
time and provides a second outlet for the problem guest.
What are reasonable efforts?
The ways you try to make a guest comfortable in your establishment.
The amount of training your employer is required to provide his or her employees.
The attempts a guest makes to order another round of drinks.
The steps the law expects you to take to prevent alcohol-related problems and illegal
alcohol sales. - ANSWERS
How does tolerance relate to Blood Alcohol Content (BAC)?
People with high tolerance have lower BAC levels.
People with low tolerance can lower their BAC levels faster.
People with high tolerance have higher BAC levels.
, There is no relationship between tolerance and BAC. - ANSWERS There is no
relationship between tolerance and BAC.
Which of the following are penalties you might incur for an illegal alcohol sale?
Community service
Job loss
Fines
Arrest
All of the above - ANSWERS
What are things you can do to help your guest keep his or her BAC level below the legal
limit?
Serve food with alcohol beverages.
Control the pace of drinking.
Follow alcohol beverages with non-alcohol beverages.
Do not serve drinks that have been prepared with too much alcohol.
All of the above - ANSWERS
If you decide to refuse service and the guest argues with you, it is okay to change your
mind and serve the guest.
True
False - ANSWERS False
Why is it important to offer to your guests a reason for your actions?
Guests deserve the right to counter-argue with you.
Guests are more likely to cooperate if they understand why you are doing something.
You want to avoid blame for the decision at all costs.
As long as you provide a reason, your guests cannot disagree with you. - ANSWERS
When documenting an incident, it is a good idea to write in pencil so you can go back
later and make any needed changes.
True
False - ANSWERS
When is it appropriate to use indirect rather than direct strategies when intervening with
a guest?
When you believe a direct strategy may escalate the situation.
When you are trying to buy time before using a direct strategy.
When you think an indirect strategy has a greater chance of success.
When you are not sure what strategy to use and want to get some help.
All of the above - ANSWERS
VERIFIED 100% CORRECT
Why is it important to avoid judging or threatening your guests?
You do not want to escalate the situation.
You want to make sure you get a good tip.
You want to encourage repeat business.
You do not know the guests well enough to make any judgments about them. -
ANSWERS You do not want to escalate the situation.
Which of the following is NOT an intoxication rate factor?
Strength of the drink
Rate of consumption
Type of alcohol (beer, wine, liquor)
Size of the guest - ANSWERS Strength of the drink
What is your best tool for determining a guest's visible level of intoxication?
Blood Alcohol Content (BAC)
Intoxication rate factors
Behavioral cues
Tolerance - ANSWERS
Why is it important to call for assistance if a guest is not cooperative? Select all that
apply.
It is not your job to deal with unruly guests.
It allows you to continue to serve the other guests.
It buys you time and provides a second outlet for the problem guest.
It sends a clear message to the guest that he or she is wrong. - ANSWERS It buys you
time and provides a second outlet for the problem guest.
What are reasonable efforts?
The ways you try to make a guest comfortable in your establishment.
The amount of training your employer is required to provide his or her employees.
The attempts a guest makes to order another round of drinks.
The steps the law expects you to take to prevent alcohol-related problems and illegal
alcohol sales. - ANSWERS
How does tolerance relate to Blood Alcohol Content (BAC)?
People with high tolerance have lower BAC levels.
People with low tolerance can lower their BAC levels faster.
People with high tolerance have higher BAC levels.
, There is no relationship between tolerance and BAC. - ANSWERS There is no
relationship between tolerance and BAC.
Which of the following are penalties you might incur for an illegal alcohol sale?
Community service
Job loss
Fines
Arrest
All of the above - ANSWERS
What are things you can do to help your guest keep his or her BAC level below the legal
limit?
Serve food with alcohol beverages.
Control the pace of drinking.
Follow alcohol beverages with non-alcohol beverages.
Do not serve drinks that have been prepared with too much alcohol.
All of the above - ANSWERS
If you decide to refuse service and the guest argues with you, it is okay to change your
mind and serve the guest.
True
False - ANSWERS False
Why is it important to offer to your guests a reason for your actions?
Guests deserve the right to counter-argue with you.
Guests are more likely to cooperate if they understand why you are doing something.
You want to avoid blame for the decision at all costs.
As long as you provide a reason, your guests cannot disagree with you. - ANSWERS
When documenting an incident, it is a good idea to write in pencil so you can go back
later and make any needed changes.
True
False - ANSWERS
When is it appropriate to use indirect rather than direct strategies when intervening with
a guest?
When you believe a direct strategy may escalate the situation.
When you are trying to buy time before using a direct strategy.
When you think an indirect strategy has a greater chance of success.
When you are not sure what strategy to use and want to get some help.
All of the above - ANSWERS
