CSAM UPDATED ACTUAL Questions and CORRECT Answers
1. What is IAITAM? International Association of Information Technology Asset Man-
agement
2. What three Key Process Ar- 1) Program Management
eas serve as the core foun- 2) Communication and Education Management
dation of the ITAM pro- 3) Policy Management
gram?
3. What are the two ways IT 1) Business core competency - serves everyone in an organization
Asset Management is de-
fined? 2) Business infrastructure - entire program that includes processes,
procedures, policies, roles and documentation
4. What three aspects does Financial, Contractual, and Inventory
ITAM manage?
5. What is Program Manage- set of processes required to build, maintain and monitor the ITAM
ment? core competency
6. What is the main purpose of To capture:
an ITAM program? - the mission - what the program does/its value
- strategies and objectives - defines the roadmap which supports
the mission
- measurements - feedback to determine the effectiveness of ITAM
program
- prioritization
7. What is the secondary pur- to market the value of ITAM through informing and gathering
pose of an ITAM program? cooperation
8. What are two main charac- PERMANENT - not going away
teristics of ITAM as a pro-
gram? Process-centric
, 9. What are policies? WHAT needs to be accomplished
WHO the audience
WHY a policy is important
- the path of action determined as mandatory
10. What are procedures? HOW a task should be performed
11. Three goals of policy man- 1) Effective implementation, including awareness
agement 2) Uniform enforcement of policies
3) Periodic review and update of policies to maintain relevance
12. What is a needs analysis? ensuring that team member goals are validated or contrasted
against organizational requirements
13. Policy creation and valida- Team is responsible for making sure the policy fits the needs of the
tion organization through validating the policy internally
14. policy management - gain- HR and legal departments must enforce the policy and executive
ing support management must support the policy for it to succeed
15. Policy management - review a policy must be reviewed 2 months after implemented, and if it
and update policy requires adjustment, it must be re-evaluated 2 months later again
16. What three things do effec- 1) Controls to behavior
tive policies provide? 2) Influence during changes (organizational, trends, economy,
etc.)
3) ability to cope through education and enforcement
17. What is knowledge sharing building respect and trust amongst employees
effective for? encouraging mutual support and cooperation
18. What is the relationship tri- Balancing scope, budget and time
angle?
2/7
1. What is IAITAM? International Association of Information Technology Asset Man-
agement
2. What three Key Process Ar- 1) Program Management
eas serve as the core foun- 2) Communication and Education Management
dation of the ITAM pro- 3) Policy Management
gram?
3. What are the two ways IT 1) Business core competency - serves everyone in an organization
Asset Management is de-
fined? 2) Business infrastructure - entire program that includes processes,
procedures, policies, roles and documentation
4. What three aspects does Financial, Contractual, and Inventory
ITAM manage?
5. What is Program Manage- set of processes required to build, maintain and monitor the ITAM
ment? core competency
6. What is the main purpose of To capture:
an ITAM program? - the mission - what the program does/its value
- strategies and objectives - defines the roadmap which supports
the mission
- measurements - feedback to determine the effectiveness of ITAM
program
- prioritization
7. What is the secondary pur- to market the value of ITAM through informing and gathering
pose of an ITAM program? cooperation
8. What are two main charac- PERMANENT - not going away
teristics of ITAM as a pro-
gram? Process-centric
, 9. What are policies? WHAT needs to be accomplished
WHO the audience
WHY a policy is important
- the path of action determined as mandatory
10. What are procedures? HOW a task should be performed
11. Three goals of policy man- 1) Effective implementation, including awareness
agement 2) Uniform enforcement of policies
3) Periodic review and update of policies to maintain relevance
12. What is a needs analysis? ensuring that team member goals are validated or contrasted
against organizational requirements
13. Policy creation and valida- Team is responsible for making sure the policy fits the needs of the
tion organization through validating the policy internally
14. policy management - gain- HR and legal departments must enforce the policy and executive
ing support management must support the policy for it to succeed
15. Policy management - review a policy must be reviewed 2 months after implemented, and if it
and update policy requires adjustment, it must be re-evaluated 2 months later again
16. What three things do effec- 1) Controls to behavior
tive policies provide? 2) Influence during changes (organizational, trends, economy,
etc.)
3) ability to cope through education and enforcement
17. What is knowledge sharing building respect and trust amongst employees
effective for? encouraging mutual support and cooperation
18. What is the relationship tri- Balancing scope, budget and time
angle?
2/7
