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Nonviolent Crisis Intervention CPI 2025
| Comprehensive Q&A For Certification
Success
Staff intervention to intimidation-correct-answer-Establish therapeutic rapport by
re-establishing communication in a positive manner.
Verbal Intervention-correct-answer-When you set limits, offer a person choices,
and state the consequences of the inappropriate choice. Always start with positive
choice first. ie. If you complete your assignments, you can go out for recess.
Verbal Intervention tips and techniques do's-correct-answer-Do's
remain calm
Isolate the situation
enforce limits
listen
be aware of non-verbal body language
be consistant
follow through
give personal space
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remind of school rules or policies
positive encouragment
ask questions
be non judgemental
give individual attention
use restatements (paraphrase) to clarify message
Verbal intervention tips and techniques don'ts-correct-answer-Don't over react
don't get into a power struggle
don't make false promises
don't fake attention
don't be threatening
don't use jargon they may not understand
don't be sarcastic
Precipitating Factors-correct-answer-A student may be agitated because of
something that happened before school, on the bus, or at home. The staff
member has little or no control but must stay in control and don't take it
personally.
Nonviolent Crisis Intervention CPI 2025
| Comprehensive Q&A For Certification
Success
Staff intervention to intimidation-correct-answer-Establish therapeutic rapport by
re-establishing communication in a positive manner.
Verbal Intervention-correct-answer-When you set limits, offer a person choices,
and state the consequences of the inappropriate choice. Always start with positive
choice first. ie. If you complete your assignments, you can go out for recess.
Verbal Intervention tips and techniques do's-correct-answer-Do's
remain calm
Isolate the situation
enforce limits
listen
be aware of non-verbal body language
be consistant
follow through
give personal space
, 2|Page
remind of school rules or policies
positive encouragment
ask questions
be non judgemental
give individual attention
use restatements (paraphrase) to clarify message
Verbal intervention tips and techniques don'ts-correct-answer-Don't over react
don't get into a power struggle
don't make false promises
don't fake attention
don't be threatening
don't use jargon they may not understand
don't be sarcastic
Precipitating Factors-correct-answer-A student may be agitated because of
something that happened before school, on the bus, or at home. The staff
member has little or no control but must stay in control and don't take it
personally.
