BUS 370 Exam 1 NCSU with verified
|| || || || || || ||
answers
CHAP ||1: ||Introduction ||to ||Operations ||and ||SCM ||- ||correct ||answer ||
Operations ||management ||- ||correct ||answer ||the ||planning, ||scheduling, ||and ||control ||of ||the ||
activities ||that ||transform ||inputs ||into ||finished ||goods ||and ||services
2 ||types- ||manufacturing ||operations ||and ||service ||operations
Operations ||functions ||- ||correct ||answer ||(aka ||operations) ||The ||collection ||of ||people, ||
technology, ||and ||systems ||within ||an ||organization ||that ||has ||primary ||responsibility ||for ||
providing ||the ||organization's ||products ||or ||services
Supply ||chain ||- ||correct ||answer ||a ||network ||of ||manufacturers ||and ||service ||providers ||that ||
work ||together ||to ||create ||products ||or ||services ||needed ||by ||end ||users. ||
These ||manufacturers ||and ||service ||providers ||are ||linked ||together ||through ||physical ||flows, ||
information ||flows ||and ||monetary ||flows
Supply ||Chain ||Management ||(SCM) ||- ||correct ||answer ||active ||management ||of ||supply ||chain ||
activities ||and ||relationships ||in ||order ||to ||maximize ||customer ||value ||and ||achieve ||sustainable ||
competitive ||advantage
Supply ||Chain ||diagram ||- ||upstream ||and ||downstream ||- ||correct ||answer ||chap ||1 ||ppt, ||slide ||9
Trends ||in ||operations ||and ||SCM ||- ||correct ||answer ||1. ||agility: ||the ||ability ||to ||recalculate ||plans
||and ||deliver ||the ||same ||service
,2. ||information ||technology:
eCommerce
3. ||people: ||shortage ||of ||skilled ||knowledge ||workers
3 ||reasons ||to ||study ||SCM ||- ||correct ||answer ||1. ||pervasiveness: ||
every ||org. ||must ||make ||a ||product ||or ||service ||that ||someone ||values ||
2. ||Interdependence: ||
most ||orgs ||function ||as ||part ||of ||a ||larger ||supply ||chain, ||ex: ||product, ||ship, ||port, ||boat ||travel,
||truck, ||store
3. ||profitability ||and ||survival: ||
org's ||must ||carefully ||manage ||their ||operations ||and ||supply ||chains ||in ||order ||to ||prosper, ||and
||indeed, ||survive
Operations ||and ||SCM ||activities ||- ||correct ||answer ||1. ||process ||selection, ||design, ||and ||
improvement: ||how ||are ||we ||going ||to ||set ||up ||a ||restaurant?
2. ||forecasting ||demand ||and ||supply:
when ||are ||ppl ||coming, ||time/season?
3. ||capacity ||planning ||for ||capital ||investment ||and ||resource ||levels: ||
4. ||inventory ||management: ||how ||to ||manage ||inventory, ||enough ||cups? ||right ||amt ||of ||
ingredients? ||getting ||hard ||to ||find ||ingredient ||like ||fish?
5. ||planning ||and ||control ||for ||work ||scheduling ||and ||producing ||enough ||goods ||or ||services ||to
||meet ||demand:
need ||more ||ppl ||during ||busy ||times
, 6. ||purchasing, ||managing, ||supplier ||relationships:
where ||to ||buy ||food ||from? ||specialty ||items?
7. ||logistics, ||distribution ||of ||goods:
how ||many ||times ||are ||items ||delivered? ||what ||time ||of ||day?
diff ||btw ||manufacturing ||and ||services ||(both ||have ||supply ||chains) ||- ||correct ||answer ||
Manufacturing: ||
-tangible ||product ||(ex: ||auto, ||TV, ||computer)
-Key ||decisions ||driven ||by ||physical ||characteristics ||of ||the ||product:
How ||is ||the ||product ||made?
How ||do ||we ||store ||it?
How ||do ||we ||move ||it?
Services: ||
-intangible ||"product" ||or ||service ||(ex: ||banking, ||consulting, ||legal, ||medical, ||fast ||food)
-Key ||decisions ||driven ||by ||how ||we ||service ||the ||customer:
How ||do ||we ||interact ||with ||the ||customer? ||
What ||processes ||do ||we ||use? ||
How ||much ||technology ||do ||we ||incorporate?
cross-functional ||linkages ||- ||correct ||answer ||manufacturers ||and ||service ||providers ||are ||linked ||
together ||through ||physical, ||information, ||and ||monetary ||flows
professional ||organizations ||- ||correct ||answer ||1. ||ASQ ||(american ||society ||for ||quality)
|| || || || || || ||
answers
CHAP ||1: ||Introduction ||to ||Operations ||and ||SCM ||- ||correct ||answer ||
Operations ||management ||- ||correct ||answer ||the ||planning, ||scheduling, ||and ||control ||of ||the ||
activities ||that ||transform ||inputs ||into ||finished ||goods ||and ||services
2 ||types- ||manufacturing ||operations ||and ||service ||operations
Operations ||functions ||- ||correct ||answer ||(aka ||operations) ||The ||collection ||of ||people, ||
technology, ||and ||systems ||within ||an ||organization ||that ||has ||primary ||responsibility ||for ||
providing ||the ||organization's ||products ||or ||services
Supply ||chain ||- ||correct ||answer ||a ||network ||of ||manufacturers ||and ||service ||providers ||that ||
work ||together ||to ||create ||products ||or ||services ||needed ||by ||end ||users. ||
These ||manufacturers ||and ||service ||providers ||are ||linked ||together ||through ||physical ||flows, ||
information ||flows ||and ||monetary ||flows
Supply ||Chain ||Management ||(SCM) ||- ||correct ||answer ||active ||management ||of ||supply ||chain ||
activities ||and ||relationships ||in ||order ||to ||maximize ||customer ||value ||and ||achieve ||sustainable ||
competitive ||advantage
Supply ||Chain ||diagram ||- ||upstream ||and ||downstream ||- ||correct ||answer ||chap ||1 ||ppt, ||slide ||9
Trends ||in ||operations ||and ||SCM ||- ||correct ||answer ||1. ||agility: ||the ||ability ||to ||recalculate ||plans
||and ||deliver ||the ||same ||service
,2. ||information ||technology:
eCommerce
3. ||people: ||shortage ||of ||skilled ||knowledge ||workers
3 ||reasons ||to ||study ||SCM ||- ||correct ||answer ||1. ||pervasiveness: ||
every ||org. ||must ||make ||a ||product ||or ||service ||that ||someone ||values ||
2. ||Interdependence: ||
most ||orgs ||function ||as ||part ||of ||a ||larger ||supply ||chain, ||ex: ||product, ||ship, ||port, ||boat ||travel,
||truck, ||store
3. ||profitability ||and ||survival: ||
org's ||must ||carefully ||manage ||their ||operations ||and ||supply ||chains ||in ||order ||to ||prosper, ||and
||indeed, ||survive
Operations ||and ||SCM ||activities ||- ||correct ||answer ||1. ||process ||selection, ||design, ||and ||
improvement: ||how ||are ||we ||going ||to ||set ||up ||a ||restaurant?
2. ||forecasting ||demand ||and ||supply:
when ||are ||ppl ||coming, ||time/season?
3. ||capacity ||planning ||for ||capital ||investment ||and ||resource ||levels: ||
4. ||inventory ||management: ||how ||to ||manage ||inventory, ||enough ||cups? ||right ||amt ||of ||
ingredients? ||getting ||hard ||to ||find ||ingredient ||like ||fish?
5. ||planning ||and ||control ||for ||work ||scheduling ||and ||producing ||enough ||goods ||or ||services ||to
||meet ||demand:
need ||more ||ppl ||during ||busy ||times
, 6. ||purchasing, ||managing, ||supplier ||relationships:
where ||to ||buy ||food ||from? ||specialty ||items?
7. ||logistics, ||distribution ||of ||goods:
how ||many ||times ||are ||items ||delivered? ||what ||time ||of ||day?
diff ||btw ||manufacturing ||and ||services ||(both ||have ||supply ||chains) ||- ||correct ||answer ||
Manufacturing: ||
-tangible ||product ||(ex: ||auto, ||TV, ||computer)
-Key ||decisions ||driven ||by ||physical ||characteristics ||of ||the ||product:
How ||is ||the ||product ||made?
How ||do ||we ||store ||it?
How ||do ||we ||move ||it?
Services: ||
-intangible ||"product" ||or ||service ||(ex: ||banking, ||consulting, ||legal, ||medical, ||fast ||food)
-Key ||decisions ||driven ||by ||how ||we ||service ||the ||customer:
How ||do ||we ||interact ||with ||the ||customer? ||
What ||processes ||do ||we ||use? ||
How ||much ||technology ||do ||we ||incorporate?
cross-functional ||linkages ||- ||correct ||answer ||manufacturers ||and ||service ||providers ||are ||linked ||
together ||through ||physical, ||information, ||and ||monetary ||flows
professional ||organizations ||- ||correct ||answer ||1. ||ASQ ||(american ||society ||for ||quality)
