Front Desk Representative 2025/2026
Exam Questions and Answers 100%
Guaranteed Success | Already Rated A+
A follow up courtesy call should: - 🧠 ANSWER ✔✔Take place within 10
minutes of guest's move
Active upselling techniques used during the reservation process includes: -
🧠 ANSWER ✔✔Describing the features and benefits of the more expensive
rooms
What should you do if you are unable to resolve a guest complaint? - 🧠
ANSWER ✔✔Apologize to the guest but explain that there is nothing you
can do.
What is an advance deposit? - 🧠 ANSWER ✔✔An amount equal to the
amount of a night's charge that a guest pays in advance
, If you do not know a guest's name, you should: - 🧠 ANSWER ✔✔Use sir or
ma'am until you find out his or her name.
The standard non-discounted rate for a specific type of guest room is
referred to as the ______ rate - 🧠 ANSWER ✔✔Rack
When is it especially important for employees on duty to appear in uniform?
- 🧠 ANSWER ✔✔Whenever they are in a public area
What should you do if you encounter a guest in elevator? - 🧠 ANSWER
✔✔speak to the guest with respect as you would anywhere else on the
property
When giving directions to a guest: - 🧠 ANSWER ✔✔Use "right, "left", and
"straight"
Non-guaranteed reservation are typically help until: - 🧠 ANSWER ✔✔The
evening of the guest's expected arrival
Which of the following is recommended personal appearance guideline for
hotel employees? - 🧠 ANSWER ✔✔Use little or no cologne or perfume
Express check-out should be offered to: - 🧠 ANSWER ✔✔Guest with
approved credit authorization
Exam Questions and Answers 100%
Guaranteed Success | Already Rated A+
A follow up courtesy call should: - 🧠 ANSWER ✔✔Take place within 10
minutes of guest's move
Active upselling techniques used during the reservation process includes: -
🧠 ANSWER ✔✔Describing the features and benefits of the more expensive
rooms
What should you do if you are unable to resolve a guest complaint? - 🧠
ANSWER ✔✔Apologize to the guest but explain that there is nothing you
can do.
What is an advance deposit? - 🧠 ANSWER ✔✔An amount equal to the
amount of a night's charge that a guest pays in advance
, If you do not know a guest's name, you should: - 🧠 ANSWER ✔✔Use sir or
ma'am until you find out his or her name.
The standard non-discounted rate for a specific type of guest room is
referred to as the ______ rate - 🧠 ANSWER ✔✔Rack
When is it especially important for employees on duty to appear in uniform?
- 🧠 ANSWER ✔✔Whenever they are in a public area
What should you do if you encounter a guest in elevator? - 🧠 ANSWER
✔✔speak to the guest with respect as you would anywhere else on the
property
When giving directions to a guest: - 🧠 ANSWER ✔✔Use "right, "left", and
"straight"
Non-guaranteed reservation are typically help until: - 🧠 ANSWER ✔✔The
evening of the guest's expected arrival
Which of the following is recommended personal appearance guideline for
hotel employees? - 🧠 ANSWER ✔✔Use little or no cologne or perfume
Express check-out should be offered to: - 🧠 ANSWER ✔✔Guest with
approved credit authorization
