MQI Exam Questions A+ Pass (VERIFIED ANSWERS) |ALREADY GRADED A+||BRAND NEW VERSION!!

MQI Exam Questions A+ Pass (VERIFIED ANSWERS) |ALREADY GRADED A+||BRAND NEW VERSION!! "W-O-W - Answer- -We work hard, and reward hard work. -Our brand is the most valuable thing we own. -We strengthen our community one neighborhood at a time. "G-O" - Answer- -Great things happen when we listen to our customers, as well as each other. -Our doors are always OPEN "P-E-C" - Answer- -Personal honest and integrity is the foundation of our success. -Enterprise is a fun and friendly place to work. -Customer service is the way of life. FMLA - Answer- Family medical leave act How long does a employee have to be employed before they are qualified for FMLA? - Answer- 1 year full timer, 1250 hours part timer. How long is FMLA provided? - Answer- 12 weeks of unpaid leave Whats 1 of the 6 ways employees can receive protective leave? - Answer- 1. Pregnancy/child birth, to care for a newborn Whats 2 of the 6 ways employees can receive protective leave? - Answer- 2. To care for a immediate family member with a serious health condition. Whats 3 of the 6 ways employees can receive protective leave? - Answer- For a serious health condition where the employee can not perform their job. Whats 4 of the 6 ways employees can receive protective leave? - Answer- If a spouse receives active duty orders then an employee can claim fmla to spend time with spouse before they leave. If a employee needs to claim FMLA for someone that is not a spouse they must have lived with them for how long? - Answer- 1 year How long does it take for you to be employed for you to get short term disability. - Answer- After 2 years a employee can take medical leave where they can recieve 100% of their paycheck EEO is? - Answer- Equal Employment Opportunity Equal Employment Opportunity is? - Answer- States that Enterprise will provide equal treatment, and not discriminate against anyone during the employment processes (such as hiring, disciplinary actions, promotions, pay. termination and training What are the 9 specific forbidden areas with EEO? - Answer- 1. Gender 2. Age 3. Sexual Orientation 4. Race 5.Ethnicity 6. Religion 7.Disability 8.Military affiliation 9.Anything else applicable by law (Policical party affiliation, iq) Who 3 people should you bring attention to if your being sexually harassed? - Answer- 1. Supervisor 2. Group Manager 3. HR Dept What is retaliation? - Answer- Its when you take negative action towards a employee in response to a harassment claim. What happens when you report harrassment - Answer- Company will properly investigate and take any necessary corrective action. Whats EEO/Sexual Harassment say that? - Answer- 1. Unwelcomed sexual advances 2. Request for sexual behaviors 3. Verbal, visual or physical conduct of sexual nature will not be tolerated. How can you impact EEO/ Sexual harassment? - Answer- Set the right example, educate employees, notify upper management immediately if harassment occurs. How many days in advance do you need to give for a day off? - Answer- 5 days, however 2 weeks is more considerate. If sick do what? - Answer- Call manager prior to the beginning of shift. how many choice time days do you get 1st year? - Answer- 7 days How many choice time and vacation days you get 2nd year? - Answer- 7 choice time days, 10 vacation days. If you quit what source of "leave" do you get paid for? - Answer- Vacation days When do you acquire your first choice time day? - Answer- 3rd month (start april 10th, it would mean june 1st) When does PART TIME employee can ct day? - Answer- 400 hours after the first year, and 4 days a year. What should you do if someone gets injured at the job? - Answer- 1. See if they are ok? 2. Never admit fault. 3.Ask if they want us to call a ambulance on behalf of them? Immediately notify a manager If employee gets injured at work but no vehicle is involved what should you do? - Answer- DONT RIGHT OX, write a email summary and immediately notify HR. employee injured by (erac car, liability or damage property) what do you do? - Answer- OX report To qualify for Workers comp, HR will recommend? - Answer- approved doctors, HR will handle the entire process form start to finish. Employee refferal process - Answer- Recommend enterprise to a friend, send potential candidate to website and email charlie rodriguez. Who's Charlie Rodriguez - Answer- Guy to email for employee referral hiring qualifications - Answer- 1. 4 year degree 2. Prefered 1 year of sales 3. Competetive, motivated, team player, energetic, leader 4. Work in US How much do you get paid for hiring bonus? How many days do they need to be with company? - Answer- $500 no promo, and 90 days with company Dec promo related to hire process? - Answer- 1000 bonus if hired before feb. Employee Verification - Answer- Employee Work # who handles employee verification questions? - Answer- HR, YOU CANT ANSWER** BEC? - Answer- Business Ethics Committee What does the business ethics committee do? - Answer- ensure employees have a avenue to voice issues and concerns and ensure the group is living up to our founding values.